itunes

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itunes will not install

#1 bear22

New Member

Group: Members
Posts: 1
Joined: 08-May 09

Posted 08 May 2009 - 07:30 PM

I have a Dell computer with Windows Vista, Home Premium. I am by no means great with a computer but can navigate around well and usually get things installed. I recently purchased an ipod and can not get the itunes software to install. I can download it to my desktop but when I try to install, the status bar stalls when in the new files section. I have spent over three hours on the phone with Apple and basically am getting nowhere. I have McAfee for security. Any suggestions would be greatly appreciated. This is my first time trying to use a forum like to assist me. Thanks to all of you willing to help!!!!

bear22

#2 RonS WINDOWS-TEAM

Authorized Microsoft Rep

Group: Members
Posts: 170
Joined: 19-February 09
Gender:Male
Location:Redmond, Washington, USA

Posted 14 May 2009 - 03:03 PM

Welcome! Let’s see if we can’t get you rolling here. First, are you running the 32 or 64-bit version of Windows? You can figure this out by clicking Star, click Computer, click System Properties. A new window will come up.

Can you maybe disable your security software for a bit while you do this? That might help.

Cheers,

Ron S

Windows Outreach Team

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