BleepingComputer.com: kaspersky battling with McAfee

Thanks in advance

I had some bad malware - and I think it is gone.

But in the process, the malware hijacked my McAfee (provided through my Cox account). I deactivated it, and used the kaspersky trial to get rid of some malware.

Wound up doing a system restore to 3/23, and upon having a 'clean start', (prior to any kaspersky being installed)I then tried to reactivate my McAfee - and the site would not install - said I had a java problem (but my java is the latest version).

So I decided 'screw mcafee' - I'll go back and do the trial version of kaspersky. I get almost through the install process, and it gives me an error and says that mcafee is still installed on my computer. I go to "add/remove programs" in control panel and I have no Mcafee listed.

I try to unistall kaspersky and start over - and I get an error that says you can only uninstall programs that are installed. Kaspersky is listed in the program list - but not in control panel under 'add/remove programs'.

So I decide to start over - and try another system restore - and can't get any restore points to be visible.

Bottom line, my computer thinks I have both McAfee installed and Kaspersky installed. But neither of them are operational.

Help.

Thanks again.

David

Use the McAfee removal tool and see if that helps.

http://service.mcafee.com/FAQDocument.aspx?id=TS100507

The tool download is under step 2.
This tool is supposed to get rid of any traces of McAfee that were left behind after it's uninstalled.

This post has been edited by Queen-Evie: 15 April 2009 - 07:46 AM

Thanks Queen-Evie!

that's what I needed

up and running - all seems solved