BleepingComputer.com: IE wont open web pages

I am running Win XP Home service pack 2, and I am connected to the internet via an external USB wireless adapter (2wire 802.11g). In my task panel, I am connected fine and I can even ping ip addresses from the command line. But I did notice that I can NOT ping domain names. For example, I can ping 68.180.206.184 fine (yahoo), but not www.yahoo.com or http://www.yahoo.com

When I bring up IE 7, it will say that it cant display the web page, or when I manually type in a web address it will say that the address is invalid. I have also uninstalled and reinstalled the drivers for the 2wire wireless adapter, and reset all values/defaults (and cleared cookies, ect.) in IE 7. Furthermore, I noticed there was a bunch of anti-virus on this computer, and I have removed them all in hopes to just install AVG. I burned a CD with the latest version and transferred it but when trying to install, it gave the following error:

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Error 0x80070005

At this point, I was thinking maleware but after going through steps in the "Am I infected" forum, they determined that maleware was not an issue. Afterwards, I ran "WinSock XP Fix" to reset winsock settings, but nothing still. Please help :-)

Bo

This sounds more like a DNS issue rather than a problem with the stack. Especially considering you can ping but not resolve names.

Are you using DHCP or are your TCP/IP settings statically assigned?

Can you go into your tcp properties of your network adapter and let me know what the DNS servers are set to?

Also try flusing your dns cache:

ipconfig /flushdns

Could you please run ipconfig /all then right click anywhere in cmd window and select "select all" then Ctrl+C to copy

Then Ctr+V(Paste) here

Cheers
Blam

Grinler, on Apr 15 2009, 06:45 PM, said:

Thanks for the reply :-)

Im not sure how to check if Im DHCP, but in the ipconfig /all command it says "yes"... when I go into TCP/IP settings they appear to be Dynamic. Both dots are next to "Obtain an IP address automatically" and "Obtain an DNS server automatically". There is nothing in the fields next to the options since they are not selected. And under the "Alternate Configuration" tab, "Automatic private IP address" is selected instead of the only other option, "User configured".

In addition, I had already tried to flush DNS, but nothing. But just in case, here is the data from the ipconfig /all command:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : VAIO
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-E0-18-38-02-9E

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : (ZD1211B)IEEE 802.11 b+g USB Adapter

Physical Address. . . . . . . . . : 00-1E-37-F7-C1-36
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.75
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : Thursday, April 16, 2009 9:49:04 AM
Lease Expires . . . . . . . . . . : Friday, April 17, 2009 9:49:04 AM

C:\>

Do you know how to login to your router and see what the dns settings are on there?

The router should be at this address: 192.168.1.254

Also you can go into tcp settings and assign these opendns servers:

208.67.222.222 and 208.67.220.220.

If your internet works then we know its a DNS issue.

Yes, it says the Primary DNS is 68.94.156.1 and secondary is 68.94.157.1

I also tried assigning the opendns servers and it still didnt work, but I could still ping ip addresses from the command line.

Bo

Those IPs looks valid.

Open Internet Explorer. When it is open click on Tools and then Internet Options. Then click on the Connections tab and then press the Lan Settings button. Do you have it set to use a proxy server?

Nope, the only thing 'checked' is "Automatically Detect Settings" ....but I do notice that even though "Use a proxy server for your LAN" is NOT checked, it does have an IP of 168.94.74.68 and port of 8080 and they are both greyed out and untouchable.


...also, I thought it could just be IE (since I hate it anyways lol), so I installed Firefox as well, but still no luck.


Bo

This post has been edited by boratt1599: 16 April 2009 - 10:02 PM

Download the attached ns.bat and run it. Then post the contents of the notepad that opens as a reply to this topic.

Here it is :

Server: UnKnown
Address: 127.0.0.1


Server: UnKnown
Address: 127.0.0.1


Server: UnKnown
Address: 127.0.0.1


...just a heads up though, I will be traveling out of town within the next few mins and wont be back around the trouble computer until after the weekend. I will respond to any steps you have then, but I will still be checking this post just in case :-) Thanks!

Bo

Ok, I am back near the computer. I will await your instructions :-)

Bo

Sorry for the delay. This definitely looks like a DNS issue as Nslookup cant resolve the hostnames.

Do me a favor and assign these domain servers to your tcp/ip settings:

208.67.222.222 and 208.67.220.220.

Then reboot after doing so. See if it works and also give me another copy and paste from the ipconfig /all command.

Thanks

Ok, I went in to the TCP/IP settings and saw that 208.67.222.222 and 208.67.220.220 were still set from the previous step. Since I just booted the computer up, I tried the internet but nothing, just to comply with your latest post. But I then removed the DNS numbers and put it back to obtain automatically so I could give you the correct info for your ns.bat file...here it is:

Server: home
Address: 192.168.1.254

Name: www.bleepingcomputer.com
Address: 208.43.87.2


Server: home
Address: 192.168.1.254

Name: www.l.google.com
Addresses: 209.85.225.103, 209.85.225.99, 209.85.225.147, 209.85.225.104
Aliases: www.google.com


Server: home
Address: 192.168.1.254

Name: lb1.www.ms.akadns.net
Addresses: 207.46.192.254, 207.46.193.254
Aliases: www.microsoft.com, toggle.www.ms.akadns.net
g.www.ms.akadns.net


...also, here is a ipconfig /all comand with the DNS still set to obtain automatically:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : VAIO
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-E0-18-38-02-9E

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : (ZD1211B)IEEE 802.11 b+g USB Adapter

Physical Address. . . . . . . . . : 00-1E-37-F7-C1-36
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.75
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : Wednesday, April 22, 2009 6:08:29 PM

Lease Expires . . . . . . . . . . : Thursday, April 23, 2009 6:08:29 PM

C:\Documents and Settings\>

Any ideas?