What I have done-She has the Windows Vista Home premium disc so I used it to try to do a system restore hoping that it would take care of this, but it didn't. Is there any other solution other than to reinstall Vista? We are trying to not go that route unless there is a way to save all of her personal files, pictures etc. There is a program called Windows Password Reset 6.0. I was wondering if this would work? Any suggestions would be greatly appreciated.
She was running the Vista 64-bit version.
(I am not completely computer illiterate, but please take into account that I am also no computer wiz either
Many Thanks
ozhawk

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