BleepingComputer.com: Could not load the dll library error.

I am trying to install a program from Ring Central, my web based phone system provider for some time. I download the exe file, run it, and wise installation wizard launches. I eventually get an error message saying "could not load the DLL library. It gives a file location on my C drive for RCGETCookies.dll. "This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem. Uninstalling the previous version of the application and removing registry files and reinstalling results in the same error and promlem. Thanks in advance for your kind assistance. Bill

Here is a link to the error message I get:

 ringcentralerror.JPG (14.41K)
Number of downloads: 18

I previously posted this here at

http://www.bleepingcomputer.com/forums/top...ml#entry1154810

Thanks so much for any advice

I my humble opinion, the information you have given is not enough. The file RCGetCookies.dll doesnt pull any results on google.

You should

Download Autoruns tool from http://www.filehippo.com/download_autoruns/

Please run it and click on Logon tab. When it is done listing the apps. Take a screenshot and post it here.

Thanks. Here are the screen shots:

http://www.postimage.org/image.php?v=Pqp0mi9

http://www.postimage.org/image.php?v=Pqp0rhr

RingCentral Call Center needs this file to install properly. Try disabling your antivirus before you install it.

Thanks Romoeo but that did not help. I disabled anti-virus and received the same error.