Computer crashes when I click on certain folder

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Computer crashes when I click on certain folder

#1 mrs.c

New Member

Group: Members
Posts: 6
Joined: 07-August 08

Posted 19 February 2009 - 05:10 PM

Here is the info: I appreciate your help fellas...I don't know where to start.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: MpegAudio.dll
Fault Module Version: 0.0.8.0
Fault Module Timestamp: 43f6f1d9
Exception Code: c0000005
Exception Offset: 00001d20
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

#2 usasma

Still visually handicapped, new avatar (a camel) :0)

Group: Members
Posts: 16,689
Joined: 02-October 05
Gender:Male
Location:Southeastern CT, USA

Posted 19 February 2009 - 05:43 PM

MpegAudio.dll belongs to a program from DScaler Team and occurs in it's MpegAudio Module
I'd suggest uninstalling that program to see if it fixes the error.

If it does, then download a fresh copy from the author's website and install it.

- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **

#3 mrs.c

New Member

Group: Members
Posts: 6
Joined: 07-August 08

Posted 19 February 2009 - 06:04 PM

Wow...thank you so much, that was it. Thank you!!!!! :huh:

#4 usasma

Still visually handicapped, new avatar (a camel) :0)

Group: Members
Posts: 16,689
Joined: 02-October 05
Gender:Male
Location:Southeastern CT, USA

Posted 19 February 2009 - 06:11 PM

I'm glad that we could help. Thanks for letting us know that it worked, as it'll likely help someone else who comes searching for a similar problem.

- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **

BleepingComputer.com: Computer crashes when I click on certain folder