No idea what kind of virus

Welcome to Bleeping Computer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.
Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

BleepingComputer.com > Security > Am I infected? What do I do?

When posting your problem, do not run and post a ComboFix logs. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.

To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.

4 Pages

1 2 3 > »

No idea what kind of virus, Windows XP

Options

kellan6 View Member Profile	Feb 17 2009, 09:39 PM Post #1
Member Group: Members Posts: 91 Joined: 17-February 09 Member No.: 297,232	Hello, I have a terrible virus on my computer. I've also been looking around the internet for the last two days for a solution to the problem, but nothing is helping. The virus is making my computer start very slow, making System Restore unusable, freezing randomly, saying that I cant use the Registry Editor because it's been locked by the admin (even I am the admin), disconnecting me from my network, and sometimes I can only get explorer.exe running through the Task Manager. Also when I start up the computer all these wierd messesges come up saying that windows has closed the DHCP Wizard, and other things of that nature. I really need some help here, I've done at least 10 system scans with BitDefender and it's not helping. Suggestions please! Compaq Presario F730US (Laptop) AMD Athlon 64 X2 Dual Core Processor 960 MB of RAM Windows XP Pro SP3 (downgraded from Vista) thankyou

kellan6 View Member Profile	Feb 18 2009, 02:44 AM Post #2
Member Group: Members Posts: 91 Joined: 17-February 09 Member No.: 297,232	bump

DaChew View Member Profile	Feb 18 2009, 10:50 AM Post #3
Visiting Alien Group: BC Advisor Posts: 9,354 Joined: 20-May 07 From: millenium falcon and rockytop Member No.: 131,963	Please download ATF Cleaner by Atribune & save it to your desktop. Double-click ATF-Cleaner.exe to run the program. Under Main "*Select Files to Delete" choose: Select All. Click the Empty Selected* button. If you use Firefox browser click Firefox at the top and choose: Select All Click the Empty Selected button. If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser click Opera at the top and choose: Select All Click the Empty Selected button. If you would like to keep your saved passwords, please click No at the prompt. Click Exit on the Main menu to close the program. Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator". Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop. alternate download link 1 alternate download link 2 If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy. Make sure you are connected to the Internet. Double-click on mbam-setup.exe to install the application. When the installation begins, follow the prompts and do not make any changes to default settings. When installation has finished, make sure you leave both of these checked: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware Then click Finish. MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine. On the Scanner tab: Make sure the "Perform Quick Scan" option is selected. Then click on the Scan button. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient. When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found". Click OK to close the message box and continue with the removal process. Back at the main Scanner screen: Click on the Show Results button to see a list of any malware that was found. Make sure that *everything is checked, and click Remove Selected. When removal is completed, a log report will open in Notepad. The log is automatically saved and can be viewed by clicking the Logs* tab in MBAM. Copy and paste the contents of that report in your next reply and exit MBAM. Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes. http://www.bleepingcomputer.com/forums/topic114351.html -------------------- Chewy

kellan6 View Member Profile	Feb 19 2009, 12:25 AM Post #4
Member Group: Members Posts: 91 Joined: 17-February 09 Member No.: 297,232	Thanks, but my computer won't let me open MBAM. After the install it says ""mbam.exe - Unable To Locate Component This application has failed to start because MSVBVM60.DLL was not found. Re-installing the application may fix the problem."

DaChew View Member Profile	Feb 19 2009, 05:23 AM Post #5
Visiting Alien Group: BC Advisor Posts: 9,354 Joined: 20-May 07 From: millenium falcon and rockytop Member No.: 131,963	http://www.microsoft.com/downloads/details...;displaylang=en Your visual basic is damaged, if it was malware this might not help, please try to uninstall MBAM, run the VB installer and then try to reinstall MBAM -------------------- Chewy

kellan6 View Member Profile	Feb 19 2009, 02:29 PM Post #6
Member Group: Members Posts: 91 Joined: 17-February 09 Member No.: 297,232	QUOTE(DaChew @ Feb 19 2009, 02:23 AM) http://www.microsoft.com/downloads/details...;displaylang=en Your visual basic is damaged, if it was malware this might not help, please try to uninstall MBAM, run the VB installer and then try to reinstall MBAM I've ran the VB installer, and tried to reinstall MBAM, no error message now but the program won't start.

DaChew View Member Profile	Feb 19 2009, 04:52 PM Post #7
Visiting Alien Group: BC Advisor Posts: 9,354 Joined: 20-May 07 From: millenium falcon and rockytop Member No.: 131,963	That's some progress, try renaming the executable in the MBAM program folder C:\Program Files\Malwarebytes' Anti-Malware mbam.exe yo kell.com or kell.bat Show Hidden Folders/Files Open My Computer. Go to Tools > Folder Options. Select the View tab. Scroll down to Hidden files and folders. Select Show hidden files and folders. Uncheck (untick) Hide extensions of known file types. Uncheck (untick) Hide protected operating system files (Recommended). Click Yes when prompted. Click OK. Close My Computer. This post has been edited by DaChew: Feb 19 2009, 04:53 PM -------------------- Chewy

kellan6 View Member Profile	Feb 20 2009, 01:58 PM Post #8
Member Group: Members Posts: 91 Joined: 17-February 09 Member No.: 297,232	QUOTE(DaChew @ Feb 19 2009, 01:52 PM) That's some progress, try renaming the executable in the MBAM program folder C:\Program Files\Malwarebytes' Anti-Malware mbam.exe yo kell.com or kell.bat Show Hidden Folders/Files Open My Computer. Go to Tools > Folder Options. Select the View tab. Scroll down to Hidden files and folders. Select Show hidden files and folders. Uncheck (untick) Hide extensions of known file types. Uncheck (untick) Hide protected operating system files (Recommended). Click Yes when prompted. Click OK. Close My Computer. here's another problem, there is no "Folder Option" option on the view tab. Nor can I open it from the Microsoft Support Center, when I click "Open Folder Options", a message comes up saying: "This operation has been canceled due to the restrictions in effect on this computer. Please contact your system administrator." Though I am the system administrator.

DaChew View Member Profile	Feb 20 2009, 07:27 PM Post #9
Visiting Alien Group: BC Advisor Posts: 9,354 Joined: 20-May 07 From: millenium falcon and rockytop Member No.: 131,963	Would you try Bitdefender in safe mode Now reboot into Safe Mode. This can be done tapping the F8 key as soon as you start your computer You will be brought to a menu where you can choose to boot into safe mode. Make sure you choose the option without networking support. Please see here for additional details. -------------------- Chewy

kellan6 View Member Profile	Feb 21 2009, 02:59 PM Post #10
Member Group: Members Posts: 91 Joined: 17-February 09 Member No.: 297,232	QUOTE(DaChew @ Feb 20 2009, 04:27 PM) Would you try Bitdefender in safe mode Now reboot into Safe Mode. This can be done tapping the F8 key as soon as you start your computer You will be brought to a menu where you can choose to boot into safe mode. Make sure you choose the option without networking support. Please see here for additional details. did it, got rid of most of the viruses, though some are in quarantine. The problem still remains though, and I can't open Folder Options nor MBAM.

DaChew View Member Profile	Feb 21 2009, 05:13 PM Post #11
Visiting Alien Group: BC Advisor Posts: 9,354 Joined: 20-May 07 From: millenium falcon and rockytop Member No.: 131,963	Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page. Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet. Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". Scan with Dr.Web CureIt as follows: Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs. The Express scan will automatically begin. (This is a short scan of files currently running in memory, boot sectors, and targeted folders). If prompted to dowload the Full version Free Trial, ignore and click the X to close the window. If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. When complete, click Select All, then choose Cure > Move incurable. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured) Now put a check next to Complete scan to scan all local disks and removable media. In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok. Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo. When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found. Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable". In the top menu, click file and choose save report list. Save the DrWeb.csv report to your desktop. Exit Dr.Web Cureit when done. Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot. After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report) -------------------- Chewy

kellan6 View Member Profile	Feb 21 2009, 08:44 PM Post #12
Member Group: Members Posts: 91 Joined: 17-February 09 Member No.: 297,232	So I dont know if I shouldnt of done this, but I didnt let the scan finish because it was lasting about two hours, and it had only shown about a fourth of the way done, and I figured the scanner already covered the core computer files which I think would of had all the viruses on it. But if need be, I will run the scanner again in safe mode through the night until it is finished. LOG: CODE livesrv.exe;c:\program files\common files\bitdefender\bitdefender update service;Probably DLOADER.Trojan;Incurable.Moved.; svchost.exe:ext.exe;c:\windows\system32;Trojan.Spambot.4348;Deleted.; xgzdsa.dll;c:\windows\system32;BackDoor.JackBot.1;Deleted.; xgzdsa32.dll;c:\windows\system32;BackDoor.JackBot.1;Deleted.; pfkik.exe;C:\;Trojan.MulDrop.21321;Deleted.; ytprjxsv.exe;C:\;Trojan.Spambot.4117;Incurable.Moved.; thanks alot for helping me with my issue, I really REALLY appreciate it. Ive asked some other forums for help, and they don't even try! This post has been edited by kellan6: Feb 21 2009, 09:03 PM

DaChew View Member Profile	Feb 21 2009, 09:53 PM Post #13
Visiting Alien Group: BC Advisor Posts: 9,354 Joined: 20-May 07 From: millenium falcon and rockytop Member No.: 131,963	Download a new copy of MBAM and update it and try to run it again If it won't run please let cureit finish. -------------------- Chewy

kellan6 View Member Profile	Feb 22 2009, 01:57 AM Post #14
Member Group: Members Posts: 91 Joined: 17-February 09 Member No.: 297,232	when I start MBAM now, it still does not show up, although under the processes tab in the task manager, it says mbam.exe is running.

DaChew View Member Profile	Feb 22 2009, 09:18 AM Post #15
Visiting Alien Group: BC Advisor Posts: 9,354 Joined: 20-May 07 From: millenium falcon and rockytop Member No.: 131,963	Could you post those bitdefender logs that show what it found? -------------------- Chewy

« Next Oldest · Am I infected? What do I do? · Next Newest »

4 Pages

1 2 3 > »

1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)

0 Members:

Display Mode: Standard · Switch to: Linear+ · Switch to: Outline

Track this topic · Email this topic · Print this topic · Subscribe to this forum

Lo-Fi Version

Time is now: 9th February 2010 - 12:04 PM

Advertise \| About Us \| Terms of Use \| Privacy Policy \| Contact Us \| Site Map \| Chat \| Tutorials \| Uninstall List
Discussion Forums \| The Computer Glossary \| Resources \| RSS Feeds \| Startups \| The File Database \| Virus Removal Guides