The kind folks at the "Hijack This and Virus" forum sent me here.
This computer is running Windows Vista:
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1013.215 [GMT -6:00]
I recently was infected with a TDSSserv.sys trojan (see: http://www.bleepingcomputer.com/forums/topic199164.html)
After performing the steps to clean the computer, it now seems to be having trouble installing an important Window Update (KB958215)
I'm not sure what KB958215 is, other than it appears to be a Windows Security Update, and Vista's Windows Update deems it an "important update".
I've attached (uploaded) a segment of the Windows System Event Log which shows the Windows Update failure.
In short, the system event shows:
"Windows Servicing failed to complete the process of setting package KB958215 (Security Update) into Resolved(Resolved) state"
- System
- Provider
[ Name] Microsoft-Windows-Servicing
[ Guid] {bd12f3b8-fc40-4a61-a307-b7a013a069c1}
[ EventSourceName] Microsoft-Windows-Servicing
- EventID 4375
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2009-02-10T17:23:34.000Z
EventRecordID 60468
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel System
Computer tom-PC
- Security
[ UserID] S-1-5-18
- UserData
- CbsPackageChangeState
PackageIdentifier KB958215
ReleaseType Security Update
PackageState Resolved
PackageAssembly Package_for_KB958215_client~31bf3856ad364e35~x86~~6.0.1.0
Operation Staged
OperationCompleted True
ErrorCode 0x80070020
RebootOption False
MissingElements
This computer is running Windows Vista:
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1013.215 [GMT -6:00]
I recently was infected with a TDSSserv.sys trojan (see: http://www.bleepingcomputer.com/forums/topic199164.html)
After performing the steps to clean the computer, it now seems to be having trouble installing an important Window Update (KB958215)
I'm not sure what KB958215 is, other than it appears to be a Windows Security Update, and Vista's Windows Update deems it an "important update".
I've attached (uploaded) a segment of the Windows System Event Log which shows the Windows Update failure.
In short, the system event shows:
"Windows Servicing failed to complete the process of setting package KB958215 (Security Update) into Resolved(Resolved) state"
- System
- Provider
[ Name] Microsoft-Windows-Servicing
[ Guid] {bd12f3b8-fc40-4a61-a307-b7a013a069c1}
[ EventSourceName] Microsoft-Windows-Servicing
- EventID 4375
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2009-02-10T17:23:34.000Z
EventRecordID 60468
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel System
Computer tom-PC
- Security
[ UserID] S-1-5-18
- UserData
- CbsPackageChangeState
PackageIdentifier KB958215
ReleaseType Security Update
PackageState Resolved
PackageAssembly Package_for_KB958215_client~31bf3856ad364e35~x86~~6.0.1.0
Operation Staged
OperationCompleted True
ErrorCode 0x80070020
RebootOption False
MissingElements
Attached File(s)
-
KB985215_system_event_log.zip (4.82K)
Number of downloads: 24

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