BleepingComputer.com: DVD/CD crashing computer

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DVD/CD crashing computer

#1 kristin

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Posted 28 January 2009 - 10:43 PM

Hoping someone can help me out! When I put a CD/DVD into the tray, as soon as it closes the computer shuts down (crashes). I have checked the cd/dvd devices to make sure it is working properly, I have uninstalled and reinstalled the driver and much to my dismay..the problem is not fixed. What could this be? Please help!!!! :thumbsup:

#2 hamluis

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Posted 28 January 2009 - 10:50 PM

What CD/DVD are you using?

Are you saying that every CD and/or every DVD results in a crash? Without even beginning to run?

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#3 kristin

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Posted 28 January 2009 - 10:54 PM

Yes, no matter what I put in, as soon as it closes it crashes. The CD/DVD info is:

an LG

HL-DT-STDVDRAM GSA-4167B

Thanks for your reply!

#4 DJBPace07

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Posted 29 January 2009 - 12:30 AM

Does it crash even if you close the tray without putting a disc in? Have you checked all the connections to the drive?

#5 kristin

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Posted 29 January 2009 - 08:45 AM

Yes have checked the connections and does not crash when empty. As soon as the computer attempts to 'read' the cd..the computer crashes. :thumbsup:

#6 starcraftmaster

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Posted 29 January 2009 - 09:30 AM

*kristin* I have checked the cd/dvd devices to make sure it is working properl

so you put the drive in a other computer and see if it works
if it dosent work in the other computer then a firmware update may fix it but probloy not lol