BleepingComputer.com: Vista printer problem

Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

Vista printer problem ongoing consumer issue

#1 User is offline   jammen 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 9
  • Joined: 20-September 07

Posted 15 January 2009 - 11:20 AM

I bought an Acer desktop with Vista Home Premium already installed. It came with a free Lexmark x1270 all-in-one printer,scanner, copier allegedly Vista compatible. However, the installation disk was for XP not Vista. All my subsequent efforts have failed and I've tried everything. I've spent two years talking to Lexmark Tech support and reading forums where many others also have this problem. The following article says that Vista locks down XP driver remnants as part of their security, making removal difficult and requiring a microsoft technician. Does anyone have any help for me?

http://blog.seattlepi.nwsource.com/microso...ives/141343.asp

#2 User is offline   Zllio 

  • Forum Addict
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Members
  • Posts: 1,107
  • Joined: 04-September 08

Posted 15 January 2009 - 12:31 PM

Hi jammen,

Did you try the patch that the article above links to in the 8th paragraph?

If so, did it remove the XP driver and can you get the Vista driver for the Lexmark printer now? If you've had the computer and the printer for two years, there should be a Vista driver now, but according to the article, you'll need to get the XP driver out of the computer before the Vista driver will work. After you uninstall the driver, the printer should show up in your device manager with a yellow warning sign indicating it needs something if the Vista driver is not already on your computer. Request that it update the driver and see if that will work.

Here is a tutorial on using the device manager: http://kb.wisc.edu/helpdesk/page.php?id=5183

If you've spent a lot of time on this already, you may have already tried all this?


Zllio

This post has been edited by Zllio: 15 January 2009 - 12:53 PM

#3 User is offline   garmanma 

  • Computer Masochist
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Staff Emeritus
  • Posts: 27,809
  • Joined: 27-January 07
  • Location:Cleveland, Ohio

Posted 15 January 2009 - 12:34 PM

You can try this:

Totally uninstall all software and remove the printer from the computer
Download the Windows Installer Cleanup Utility:
http://support.microsoft.com/kb/290301
tick the box by anything that refers to Lexmark and run the app.
Then reinstall using the Vista driver
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#4 User is offline   jammen 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 9
  • Joined: 20-September 07

Posted 15 January 2009 - 04:04 PM

View PostZllio, on Jan 15 2009, 11:31 AM, said:

Hi jammen,

Did you try the patch that the article above links to in the 8th paragraph?

If so, did it remove the XP driver and can you get the Vista driver for the Lexmark printer now? If you've had the computer and the printer for two years, there should be a Vista driver now, but according to the article, you'll need to get the XP driver out of the computer before the Vista driver will work. After you uninstall the driver, the printer should show up in your device manager with a yellow warning sign indicating it needs something if the Vista driver is not already on your computer. Request that it update the driver and see if that will work.

Here is a tutorial on using the device manager: http://kb.wisc.edu/helpdesk/page.php?id=5183

If you've spent a lot of time on this already, you may have already tried all this?


Zllio

The patch in the article is for a Dell not an Acer. I referenced the article because of the Vista lockdown problem it mentioned. Thanks, anyway.

#5 User is offline   jammen 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 9
  • Joined: 20-September 07

Posted 15 January 2009 - 04:08 PM

View Postgarmanma, on Jan 15 2009, 11:34 AM, said:

You can try this:

Totally uninstall all software and remove the printer from the computer
Download the Windows Installer Cleanup Utility:
http://support.microsoft.com/kb/290301
tick the box by anything that refers to Lexmark and run the app.
Then reinstall using the Vista driver

I'll try it, thanks.

Share this topic:


Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users