BleepingComputer.com: Vista boot problem

Hi everyone this my first time here reccomended by my son, hope you can help me. We have a Dell 1575 inspiron laptop and just before xmas the following happened.
The laptop was downloading from microsoft and when it complete step three of three it re-booted went into checkdisk completed that tried to go into vista windows then went directly into downloading step three of three anagin and then re-booted etc etc. This is a continuous loop now. I have tried to get it into Safe mode to no avail, i have tried to get it into a previous saved time to no avail and i have tried various other things such as running the program to sort itself out (cant remember the name)
I am at a loss now, i am not the brightest when it comes to computers but get around it quite well.
Can anyone help ?

many thanks in advance


Regards

Robert

The first thing to try is Startup Repair from the Vista boot disk or the Safe Mode menu (Repair your computer).
If that doesn't fix it, then try a System Restore from within the Startup Repair tool.
Once that's done and you're back in Windows, download and install this update: http://support.microsoft.com/kb/937287

From this link: http://www.microsoft.com/communities/newsg...amp;m=1&p=1
This post includes a link to the Bleeping Computer Startup Repair tutorial.

Hi thanks for the advice i will try again as i have already carried out these two except could not run sys restore. When you say from the boot disk do you mean a separte disk or the laptop itselt....

many thanks for your help

You can run System Restore from within Startup Repair: http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/

OK thanks, I have now tried repairing it rebooting it millions of times, system restore will not work. It will not go into safe mode and i have run diagnostics too. I have tried it from the diosk and the hard drive. It still just goes from checkdisk into downloading three of three then re-boots etc etc etc. The checkdisk does not pick up any problems, the restore thing goes on for a long time then finishes ok but still the same problem. Helppppppppppppppppp.

What do you reccomend ??


thanks again.

robert

This is exactly the same problem I described to you, usasma.

Hey at least now i know i am not alone, perhaps a call to microsoft will help anyone know who and wher best to contact. Sorry to hear you have the same problem i will let you know if i can fix it.

regards

http://support.microsoft.com/default.aspx/kb/949358

I found this article on this problem which occured previously I am not so sure as to use item three perhaps you can help me (you being everyone)
I suspect this is the only way to go as all else has failed.

Your feedback would be appreciated.

Thanks

Robert

Do you meet these criteria?:

Quote

And, are you willing to put up with these aftereffects?:

Quote

I am at a loss as to what to do i need to get some information from my pc so its a good possibility i may be able to retrieve it. if not then as i cant get into it anyway nothing lost. I have looked at other sites and its all the same. i dont think microsoft will take my pc and fix it i doubt it that dell will be interested so what else is there. I cant wait forever for this info. What do you suggest ? should i wait longer in the hope someone will come up with something. i can only think some sort of disk to boot with will be the answer at some point.

thanks for your continuing infomation and help

Robert

Hi Guys i am sending this from my Vista laptop, after contacting microsoft being passed over hung up on and promised e-mails and return calls i gave up.
So i used the article i posted previously like this.
Go to C:\ prompt if it comes up not in c type this cd c:\windows\winsxs then press enter. Type ren pending.xml pending.old and press enter.
Thats it the laptop started when i re-booted and all working ok. The only thing is it still goes into chkdisk when it starts but i just cancel that. If anyone can tell me how to stop that all will be good.
I am getting onto microsoft on monday to put in a BIG complaint.

good luck guys if you use the above i hope it works for you but of course no gurantees from me.


best regards

Robert

I had the same problem... ended up having to reload Vista. I had several people look at it but no one could fix it. It even sounds like the same download that I had.

Bugler