My virus stumped NAV09. Now I'm getting error avgwdsvc.exe.mdmp with AVG

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My virus stumped NAV09. Now I'm getting error avgwdsvc.exe.mdmp with AVG

#1 LouS

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Posted 02 January 2009 - 10:35 PM

I started having an issue yesterday with my computer. Norton first discovered "backdoor.tidserv". With this virus I was redirected away from any anti-virus and malware sites. I couldn't access Norton.com or any site that discusssed removal of tidserv.backdoor. After doing some research I thought that I had removed backdoor.tidserv from my computer. Norton later discovered a Trojan Horse(Unfortunately, I didn't note which one). Soon, the "Advanced Protection" in NAV was off and I could not turn it back on. Also, I could not complete a full system scan. NAV would only scan around 7,000 files.

I contacted Norton who tried to correct the issue remotely. In the end, the tech just decided to remove NAV from my computer manually and said he would contact me in a week. (A week? A looong ways off!)

I installed AVG myself and ran a scan. The AVG software gets an error while scanning the boot sector. The error message is:

szAppName : avgwdsvc.exe szAppVer : 8.0.0.145 szModName : msvcr80.dll
szModVer : 8.0.50727.1433 offset : 000174a0

The following files are included in the error report:

C:\DOCUME~1\BEN~1\LOCALS~1\Temp\WER9750.dir00\avgwdsvc.exe.mdmp
C:\DOCUME~1\BEN~1\LOCALS~1\Temp\WER9750.dir00\appcompat.txt

After the error message appears the problem resolves itself and AVG scans the files on my C drive minus the boot sector.

I am running Windows XP.

Any help to address this issue would be greatly appreciated!

This post has been edited by LouS: 02 January 2009 - 10:39 PM

#2 rigel

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Posted 02 January 2009 - 11:09 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

Make sure you are connected to the Internet.
Double-click on mbam-setup.exe to install the application.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

If an update is found, the program will automatically update itself.
Press the OK button to close that box and continue.
If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

Make sure the "Perform Quick Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

Click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.

Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown
"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith

#3 LouS

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Posts: 9
Joined: 02-January 09

Posted 03 January 2009 - 02:23 AM

Rigel,

Thank you so much for your help. I ran Malwarebytes and it discovered 8 instances of infection. I have posted the log below. Thanks again! I look forward to your response.

Quote

Malwarebytes' Anti-Malware 1.31
Database version: 1599
Windows 5.1.2600 Service Pack 3

1/2/2009 11:02:55 PM
mbam-log-2009-01-02 (23-02-55).txt

Scan type: Quick Scan
Objects scanned: 60860
Time elapsed: 4 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\xpreapp (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\senekabxrjbutk.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\senekakjtwhdty.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\senekadf.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\seneka.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\senekalog.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\seneka.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\senekaodevaswp.sys (Trojan.Agent) -> Quarantined and deleted successfully.

#4 rigel

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Posted 03 January 2009 - 12:39 PM

Trojan Agent is hard to remove - we have some work to do

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free

Double-click SUPERAntiSypware.exe and use the default settings for installation.
An icon will be created on your desktop. Double-click that icon to launch the program.
If asked to update the program definitions, click "Yes". If not, update the
definitions before scanning by selecting "Check for Updates". (If you encounter
any problems while downloading the updates, manually download them from
here and
unzip into the program's folder.)
Under the "Configuration and Preferences", click the Preferences... button.
Click the "General and Startup" tab, and under
Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
Click the "Scanning Control" tab, and under Scanner
Options, make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Scan for tracking cookies.
- Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program.
Do not run a scan just yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.

Under Main "Select Files to Delete" choose:
Select All.
Click the Empty Selected button.
If you use Firefox browser click Firefox at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser click Opera at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".
Scan with SUPERAntiSpyware as follows:

Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
On the left, make sure you check C:\Fixed Drive.
On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
Make sure everything has a checkmark next to it and click "Next".
A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
If asked if you want to reboot, click "Yes" and reboot normally.
To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown
"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith

#5 LouS

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Posted 03 January 2009 - 08:31 PM

I ran SUPERAntiSpyware. It found one thing. Here is the associated log:

Quote

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/03/2009 at 05:18 PM

Application Version : 4.24.1004

Core Rules Database Version : 3694
Trace Rules Database Version: 1670

Scan type : Complete Scan
Total Scan Time : 02:48:33

Memory items scanned : 167
Memory threats detected : 0
Registry items scanned : 5927
Registry threats detected : 1
File items scanned : 83419
File threats detected : 0

Rogue.XP AntiSpyware 2009
HKU\S-1-5-21-2298172907-362752930-3300503759-1006\Control Panel\don't load#wscui.cpl [ No ]

#6 rigel

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Posted 03 January 2009 - 08:33 PM

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.

Then update and rerun Malwarebytes - post a fresh log.

"In a world where you can be anything, be yourself." ~ unknown
"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith

#7 LouS

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Posts: 9
Joined: 02-January 09

Posted 03 January 2009 - 10:38 PM

I'm running Malwarebytes now and will post the log when the scan is complete. Here is the F-Secure Log:

Quote

Scanning Report
Saturday, January 03, 2009 18:12:23 - 19:35:44

Computer name: BINSPIRON
Scanning type: Scan system for malware, rootkits
Target: C:\
Result: 6 malware found
TrackingCookie.Doubleclick (spyware)

* System

TrackingCookie.Webtrends (spyware)

* System

Trojan-Spy.HTML.Fraud.gen (virus)

* C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MCAFEE\SPAMKILLER\USERS\2\FRONT\2\M0000000042.EML (Submitted)
* C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MCAFEE\SPAMKILLER\USERS\2\FRONT\2\M0000000069.EML (Submitted)
* C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MCAFEE\SPAMKILLER\USERS\2\FRONT\2\M0000000485.EML (Submitted)

Trojan.JS.Redirector.b (virus)

* C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MCAFEE\SPAMKILLER\USERS\2\FRONT\2\M0000000495.MSG (Submitted)

Statistics
Scanned:

* Files: 52819
* System: 3907
* Not scanned: 7

Actions:

* Disinfected: 0
* Renamed: 0
* Deleted: 0
* None: 6
* Submitted: 4

Files not scanned:

* C:\HIBERFIL.SYS
* C:\PAGEFILE.SYS
* C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
* C:\WINDOWS\SYSTEM32\CONFIG\SAM
* C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
* C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
* C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM

Options
Scanning engines:

* F-Secure USS: 2.40.0
* F-Secure Hydra: 2.8.8110, 2009-01-03
* F-Secure AVP: 7.0.171, 2009-01-02
* F-Secure Pegasus: 1.20.0, 2008-11-17
* F-Secure Blacklight: 0.0.0

Scanning options:

* Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML ZIP XXX ANI AVB BAT CMD JPG LSP MAP MHT MIF PHP POT SWF WMF NWS TAR
* Use Advanced heuristics

This post has been edited by LouS: 03 January 2009 - 10:39 PM

#8 LouS

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Joined: 02-January 09

Posted 03 January 2009 - 11:07 PM

I had problems getting Malwarebytes to update after the F-Secure Scan. It seemed like the F-Secure Scan window had trouble closing.......then Malwarebytes wouldn't update and subsequently froze. I restarted my computer, updated Malwarebytes, and the ran a Malwarebytes Quickscan. Here is the resulting log:

Quote

Malwarebytes' Anti-Malware 1.31
Database version: 1607
Windows 5.1.2600 Service Pack 3

1/3/2009 8:02:50 PM
mbam-log-2009-01-03 (20-02-50).txt

Scan type: Quick Scan
Objects scanned: 63012
Time elapsed: 9 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 rigel

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Posted 03 January 2009 - 11:59 PM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"

Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
Please copy and paste the contents of Report.txt in your next reply.
Be sure to renable you anti-virus and and other security programs before connecting to the Internet.

-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown
"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith

#10 LouS

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Group: Members
Posts: 9
Joined: 02-January 09

Posted 04 January 2009 - 02:44 AM

I ran SDFix and have posted the log below. I did run into a little problem. Symantec did attempt to remotely uninstall NAV09, but it doesn't seem like they successfully completed the job. When running SDFix, a window appeared which said:

Quote

16 Bit MS-DOS Subsystem
SDFix
C:\PROGRA~1\Symantec\S32EVNT1.DLL. An installable Virtual Device Driver failed Dll initialization. Choose 'Close' to terminate the application.

I clicked 'Close' several times and the window kept reopening. I eventually clicked 'Ignore' and SDFix was able to scan.

Log from SDFix:

Quote

SDFix: Version 1.240
Run by Ben Lynch on Sat 01/03/2009 at 11:05 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :

Name :
TDSSserv.sys

Path :
\systemroot\system32\drivers\TDSSpxoe.sys

TDSSserv.sys - Deleted

Restoring Default Security Values
Restoring Default Hosts File

Rebooting

Checking Files :

Trojan Files Found:

C:\Documents and Settings\All Users\Documents\pocop.scr - Deleted
C:\WINDOWS\system32\drivers\TDSSpxoe.sys - Deleted

Removing Temp Files

ADS Check :

Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-03 23:15:47
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0

Remaining Services :

Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Disabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Disabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Disabled:AOL"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\MSN Messenger\\msncall.exe"="C:\\Program Files\\MSN Messenger\\msncall.exe:*:Enabled:Windows Live Messenger 8.0 (Phone)"
"C:\\Program Files\\uTorrent\\utorrent.exe"="C:\\Program Files\\uTorrent\\utorrent.exe:*:Enabled:æTorrent"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE:*:Enabled:Microsoft Office Outlook"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\AVG\\AVG8\\avgupd.exe"="C:\\Program Files\\AVG\\AVG8\\avgupd.exe:*:Enabled:avgupd.exe"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:AOL"
"C:\\Program Files\\MSN Messenger\\msncall.exe"="C:\\Program Files\\MSN Messenger\\msncall.exe:*:Enabled:Windows Live Messenger 8.0 (Phone)"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :

File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Finished!

This post has been edited by LouS: 04 January 2009 - 02:45 AM

#11 rigel

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Posts: 12,749
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Posted 04 January 2009 - 02:23 PM

Quote

TDSSserv.sys - Deleted

IMPORTANT NOTE: One or more of the identified infections was related to a rootkit component. Rootkits and backdoor Trojan are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

• "When should I re-format? How should I reinstall?"
• "Help: I Got Hacked. Now What Do I Do?"
• "Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful.

Let me know how you wish to proceed. If you want to attempt a cleaning, we need to refer you to the HJT forums.

"In a world where you can be anything, be yourself." ~ unknown
"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith