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Vista lost desktop

#1 User is offline   JohnnyOh 

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Posted 29 December 2008 - 05:40 AM

Have a friend with Vista Home Premium. Has lost her desktop and taskbar - has to use Task Manager to load programs and access Internet. Suspect something simple has occurred. Any thoughts?

#2 User is offline   usasma 

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Posted 29 December 2008 - 07:35 PM

What happens when they type in "explorer.exe" (without the quotes) in the New Task area of Task Manager?
Does the Desktop and Task Bar come back?

This post has been edited by usasma: 29 December 2008 - 07:36 PM

- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **

#3 User is offline   JohnnyOh 

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Posted 13 January 2009 - 03:10 PM

Desktop and taskbar do not return. Says 'explorer.exe' not there (or words to that effect!). Thanks for advice.

#4 User is offline   Pooh85 

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Posted 15 January 2009 - 09:28 PM

I had the same issue caused by a trojan! It's best if she posts in am I infected and see what they have to say.

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