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HI.
I have a brand new Dell laptop with Windows Vista. I have an HP printer that worked fine with my old computer. I have downloaded the HP driver for my printer from the official HP website (I've deleted and repeated this process several times). Prints go to the queue but don't print. The scan function works, so the connection is fine.
HP techs tried to troubleshoot but ultimately gave up and blamed Dell.
Dell blamed HP before even trying to help, and recommends that I call their tech support line and pay them to troubleshoot.
Microsoft is currently trying to troubleshoot but has been unable to solve the problem.
This is driving me crazy!!!
~Sue
I have a brand new Dell laptop with Windows Vista. I have an HP printer that worked fine with my old computer. I have downloaded the HP driver for my printer from the official HP website (I've deleted and repeated this process several times). Prints go to the queue but don't print. The scan function works, so the connection is fine.
HP techs tried to troubleshoot but ultimately gave up and blamed Dell.
Dell blamed HP before even trying to help, and recommends that I call their tech support line and pay them to troubleshoot.
Microsoft is currently trying to troubleshoot but has been unable to solve the problem.
This is driving me crazy!!!
~Sue
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