 How do I get help? Who is helping me? |
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When posting your problem, do not run and post a ComboFix logs. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.
To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.
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 Nov 27 2008, 11:38 AM
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 Study Hall Admin  Group: Study Hall Admin Posts: 4,141 Joined: 16-May 07 From: Philadelphia Member No.: 131,269  |
As the name of this area states, this is where you ask a question. Am I Infected? Posting your problem here allows more experienced and knowledgeable Members and Staff to determine if solving your problem requires additional information and then whether it is actually caused by malware or by some other problem requiring a different approach. If the problem is determined to be malware-related, experienced users can further determine if there is a simple solution such as running common or specific tools, of if your problem is complex enough to need the help of our trained HJT team. There are instructions, that may help you resolve some non-malware related problems HERE, please read this information before continuing. Please follow the instructions HERE before you post. Advice or instructions in this area should be limited to non-invasive scanners or tools that create a report that can be reviewed by a trained helper. If it is determined that you are infected with something that needs direct interaction by a staff member, your topic will be moved to the appropriate area. The use of Combofix or any other high level removal tool is not for this area. If your log shows indications of the use of these tools, there is a high probability your post will be ignored. We respect the wishes of the people that developed these programs for use as tools for trained professionals only. As this is an open area, available for any member to post in, please use caution when following the advice given. Instructions from the following members is to be considered trusted: Admin | Site Admin | Global Moderator | Moderator | HJT Team Coach | HJT Team | BC Advisor If at any time you consider the information posted in this area to be incorrect, or potentially damaging to your machine please stop and contact a Moderator. This is to be done only in the case of members posting dangerous or invasive methods of malware removal. Please DO NOT contact any staff member with a request for help, post your computer issues here for review. Instructions for posting your problem Once again, read the advice HERE before you post. Please do not include HiJackThis logs, or the logs from any other scanners unless instructed to. If there's a Combofix log posted, the topic will be closed, and a HJT log will be moved to the Misplaced HJT log forum. You are welcome to copy and paste (or accurately retype) any warnings that you are getting on your machine. Please be sure to briefly and accurately describe the nature of your problem. DO NOT attempt to repair your problems by following the advice given to others unless you are sure of the results. Many machines have met an untimely death due to a visitor thinking they have the same problem in a post they have viewed. Malware advice or directions given by the staff here is intended for the person starting that thread. The use of public tools on your machine may cause damage, and we strongly recommend that you do not launch anything without advice from a staff member. Instructions for posting advice in Am I Infected As a member you are allowed to interact with others that post in this area. Any advice given is subject to modification or removal by the moderating team. We appreciate the fact that you are trying to help others with your advice, but we require that this advice be kept general and minimally invasive. Preliminary scans, active scans and non-malware related tools are allowed to be used here, along with advice for A/V and other protection programs. Modification of OS settings and general tweaks to resolve problems is allowed, but advice for the removal of any files, folders or programs is restricted. Posting instructions for the use of the following by non-staff members is prohibited in this area, as well as in all other areas of the forums. This list contains tools and procedures that are forbidden, the instructions for using similar tools or procedures should not be posted here, or elsewhere on Bleeping Computer forums, without prior Staff approval.
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| Lo-Fi Version | Time is now: 21st November 2009 - 04:59 AM |
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