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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


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Cannot run HiJackThis, spybot, adaware, Malwarebytes. Red circle with white cross with "your computer is infected" p

#1 User is offline   BigBillyk 

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Posted 23 November 2008 - 02:07 AM

This notebook had antiviruspro2009 running.
I found this and removed.

I still have a red circle with white cross in the task bar that pop ups spyware detection messages.

I have tried to install all the above software with no luck! (I have also looked for Spyaxe and spyfalcon and found nothing)

If I double click the install of any of these programs nothing happens. The HDD buzzs for a moment and the popup appears telling me there is an infection again.

The browser also appears to be hijacked. Clicking the link from the search results of a google search, you are directed to anti virus or spyware sites.

Attached is the results of a month scan of the Random/random program. I hope it has some clues as to what is going on!

Thanks for your time!

Regards,

Attached File(s)


#2 User is offline   sundavis 

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Posted 06 December 2008 - 04:48 PM

Hi,

Welcome to BleepingComputer HijackThis Logs and Malware Removal,BigBillyk. :thumbsup:
My name is sundavis, I will be helping you to deal with your Malware problems today.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times. and we are trying our best to keep up.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not, then please do the following.
The log you presented had been a few days away. It may not show what it is. In the meantime, please refrain from making any changes to your computer. and please do in the following:

Please go to Here and Download System Repair Engine by smallfrogs

  • Extract it to Desktop & double click SREng.exe to run it
  • Select 'Smart Scan' & tick "Verify the digital signature of process modules"
  • Click on the Scan button
  • Before scanning the computer, Close all browsers and other programs except SREng.
  • When finished, click on the Save Reports button & save the log to Desktop
  • If you're experiencing the problem to run SREng, please right click SREng.exe, rename it to abc.com and rerun it.
You can refer to this thread for your reference.

In your next reply, please post back SREng log. Thanks

#3 User is offline   BigBillyk 

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Posted 06 December 2008 - 11:26 PM

Hello Sundavis,

Thanks for getting back to me on this. I have sorted the problem out already!
I read many other forum posts on this site and found a suggestion to re-name the SD-Fix that I couldn't install. (Or any other malware software)

This did work and let me finally run some tools. (Many times)

It looks like the red-circle pop-up messages were coming from a rootkit. SD-Fix, anti-malware, adaware, avg and house-call with trend. Finally looks like it is gone!

Thanks again for your time,

Bigbillyk

#4 User is offline   sundavis 

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Posted 07 December 2008 - 12:02 AM

Thanks for your feedback. Good luck!! :thumbsup:

#5 User is offline   Carolyn 

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Posted 20 December 2008 - 03:17 PM

This thread will now be closed.
If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you.
Include the address of this thread in your request.
If you should have a new issue, please start a new topic.
This applies only to the original topic starter.
Everyone else please begin a New Topic.
Member of ASAP (Alliance of Security Analysis Professionals)
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