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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
DO NOT post a ComboFix log unless requested to.
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Nov 22 2008, 02:39 PM
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#1
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Member ![]() ![]() Group: Members Posts: 34 Joined: 22-November 08 Member No.: 259,528 |
I am pretty sure I have a worm in my computer (can ping www.yahoo.com through the invite but cannot use any Windows software with connection to Internet). So I use another computer to communicate with you. Please find below the Hijackthis log. Your help in deciphering the log is most welcome. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 20:23:57, on 22/11/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16674) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\WINDOWS\system32\Ati2evxx.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Fichiers communs\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe C:\Program Files\Fichiers communs\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\system32\svchost.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\Explorer.EXE C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\WINDOWS\RTHDCPL.EXE C:\Program Files\Windows Defender\MSASCui.exe C:\WINDOWS\system32\LVCOMSX.EXE C:\Program Files\Logitech\Video\LogiTray.exe C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe C:\Program Files\Winamp\winampa.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Logitech\Video\FxSvr2.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Windows Live\Messenger\msnmsgr.exe C:\Program Files\Zone Labs\ZoneAlarm\MailFrontier\mantispm.exe C:\Program Files\Skype\Phone\Skype.exe C:\Program Files\Ensemble clavier et souris sans fil Labtec\MagicKey.exe C:\Program Files\802.11 Wireless LAN\802.11g Wireless Cardbus & PCI Adapter HW.51 V1.00\WlanCU.exe C:\Program Files\Ensemble clavier et souris sans fil Labtec\MulMouse.exe C:\WINDOWS\system32\dlbxcoms.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://update.microsoft.com/microsoftupdate R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe" O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [DLBXCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBXtime.dll,_RunDLLEntry@16 O4 - HKLM\..\Run: [dlbxmon.exe] "C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe" O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe" O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized O4 - HKCU\..\RunOnce: [CleanUp!] C:\Program Files\CleanUp!\Cleanup.exe /WindowsRestart O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE LOCAL') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE RÉSEAU') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Global Startup: Activer l'ensemble clavier et souris sans fil Labtec.lnk = C:\Program Files\Ensemble clavier et souris sans fil Labtec\MagicKey.exe O4 - Global Startup: Wireless Configuration Utility HW.51.lnk = C:\Program Files\802.11 Wireless LAN\802.11g Wireless Cardbus & PCI Adapter HW.51 V1.00\WlanCU.exe O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: E&xporter vers Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL O9 - Extra button: Recherche - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/Solit...wn.cab56986.cab O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/FR-FR/a-UNO1/GAME_UNO1.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1173171503046 O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\FICHIE~1\Skype\SKYPE4~1.DLL O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Fichiers communs\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Fichiers communs\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Fichiers communs\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe O23 - Service: Service de l'iPod (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe -- End of file - 11772 bytes |
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Dec 1 2008, 06:31 PM
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![]() Look buddy -- I'm an Engineer ![]() ![]() ![]() ![]() ![]() ![]() Group: Malware Response Instructor Posts: 8,727 Joined: 17-January 08 From: Northfield, Ohio Member No.: 184,215 |
Hello, NiceRabbit
My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.) Please give me some time to look over your computer's log(s). Please take note of the following:
Billy3 This post has been edited by Billy O'Neal: Dec 1 2008, 06:31 PM -------------------- The forum is always a busy place. In the event I fail to reply within twenty-four hours, feel free to send me a PM.
And that means I solve problems. Not problems like "What is beauty?" .. 'cause that would fall under the purview of your conundrums of philosophy.... |
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Dec 1 2008, 10:56 PM
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#3
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![]() Look buddy -- I'm an Engineer ![]() ![]() ![]() ![]() ![]() ![]() Group: Malware Response Instructor Posts: 8,727 Joined: 17-January 08 From: Northfield, Ohio Member No.: 184,215 |
This is just a note to myself: At user request, this thread will be left open until at least Tuesday, December 9th.
Billy3 -------------------- The forum is always a busy place. In the event I fail to reply within twenty-four hours, feel free to send me a PM.
And that means I solve problems. Not problems like "What is beauty?" .. 'cause that would fall under the purview of your conundrums of philosophy.... |
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Dec 4 2008, 11:02 AM
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#4
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Member ![]() ![]() Group: Members Posts: 34 Joined: 22-November 08 Member No.: 259,528 |
Hello Billy,
Please find attached the three requested logs Thanks for your help
Attached File(s)
OTViewIt.Txt ( 76.82k )
Number of downloads: 3
Extras.Txt ( 53.72k )
Number of downloads: 0
GMER.log ( 16.36k )
Number of downloads: 1 |
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Dec 4 2008, 06:15 PM
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#5
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![]() Look buddy -- I'm an Engineer ![]() ![]() ![]() ![]() ![]() ![]() Group: Malware Response Instructor Posts: 8,727 Joined: 17-January 08 From: Northfield, Ohio Member No.: 184,215 |
I don't see any malware in here.
Uninstall ZoneAlarm and let me know if the problem persists. Billy3 -------------------- The forum is always a busy place. In the event I fail to reply within twenty-four hours, feel free to send me a PM.
And that means I solve problems. Not problems like "What is beauty?" .. 'cause that would fall under the purview of your conundrums of philosophy.... |
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Dec 5 2008, 02:05 PM
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#6
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Member ![]() ![]() Group: Members Posts: 34 Joined: 22-November 08 Member No.: 259,528 |
Hello Billy,
Apparently you were right and the issue came from the firewall. The computer can now connect again to the Internet. One thousand thanks |
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Dec 5 2008, 03:59 PM
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#7
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![]() Look buddy -- I'm an Engineer ![]() ![]() ![]() ![]() ![]() ![]() Group: Malware Response Instructor Posts: 8,727 Joined: 17-January 08 From: Northfield, Ohio Member No.: 184,215 |
Hello, NiceRabbit
You're welcome Please reopen OTViewIt and push the cleanup button.. .then you should be okay Billy3 -------------------- The forum is always a busy place. In the event I fail to reply within twenty-four hours, feel free to send me a PM.
And that means I solve problems. Not problems like "What is beauty?" .. 'cause that would fall under the purview of your conundrums of philosophy.... |
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Dec 6 2008, 05:07 PM
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#8
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![]() Look buddy -- I'm an Engineer ![]() ![]() ![]() ![]() ![]() ![]() Group: Malware Response Instructor Posts: 8,727 Joined: 17-January 08 From: Northfield, Ohio Member No.: 184,215 |
Hello, NiceRabbit
Since this issue appears resolved, this topic has been closed. If you need this topic reopened, please send me or another moderator a PM. Everyone else please begin a new topic. Billy3 -------------------- The forum is always a busy place. In the event I fail to reply within twenty-four hours, feel free to send me a PM.
And that means I solve problems. Not problems like "What is beauty?" .. 'cause that would fall under the purview of your conundrums of philosophy.... |
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| Lo-Fi Version | Time is now: 20th March 2010 - 08:20 PM |