i just got a new computer

i just got a new computer can't run firefox

#1 ryzies

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Posted 19 November 2008 - 08:08 AM

new to me, used to the world...anyway it won't let me install firefox...i download the exe., run the install, and the install goes super fast (as in it can't possible be installing anything), then i get shortcuts for it and everything, but it doesn't run...any ideas?

This post has been edited by garmanma: 19 November 2008 - 12:57 PM

#2 nigglesnush85

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Posted 19 November 2008 - 02:30 PM

Hello ryzies,

The event viewer may give some more information.

1. Click Start select run
2. Type eventvwr.exe
3. Press enter
4. Search through the groups for errors and warnings.
5. Double click on each error and or warning.
6. Locate the copy to clipboard button, Posted Image

(under the two arrows)
7. Let us know what you find. (paste the results)

Regards,

Alan.

#3 ryzies

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Posted 20 November 2008 - 05:31 PM

i just got a computer from a friend so it's not brand new, and i can't install firefox...i go and download the exe and install, it goes through the motions, and then FLIES through the install (as in it doesn't install the program right) and then i go to the shortcut and it won't open...any ideas on what could be wrong?

#4 Joshuacat

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Posted 20 November 2008 - 05:42 PM

Is this a XP computer? Did you try removing if from Add/Remove programs in the Control Panel and rebooting? Is it listed?
I would assume you are downloading 3.0.4?

#5 ryzies

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Posted 20 November 2008 - 06:02 PM

yeah sorry for the lack of info...it's being installed on vista, and it has been removed from add/remove programs, but still nothing...also yes its 3.0.4

#6 Joshuacat

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Posted 20 November 2008 - 07:47 PM

Try the custom install and put it in another directory.

From this ...C:\Program Files\Mozilla Firefox\
You could try C:\Program Files\Mozilla Firefox3\

http://support.mozilla.com/en-US/kb/Custom...efox+on+Windows

#7 Orange Blossom

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Posted 20 November 2008 - 09:58 PM

Hello ryzies,

To avoid confusion, I have merged your most recent topic, "Can't Start Firefox" in this forum to your previously existing topic. Starting 2 topics about the same problem is called double posting and is not allowed on this board.
Please keep all of your replies concerning this issue to this topic.
The members helping you will be looking for your responses to their questions in the topic they replied to.
Posting it elsewhere, will cause a delay in the help you receive, and neither one of us wants that. :flowers:

Let us know if you have any success with Joshuacat's suggestion.

Please note it is possible the problems with installing Firefox may be related to your infection. If Joshuacat's idea doesn't work, please wait until your system is declared clean and then try to install Firefox.

Orange Blossom :thumbsup:

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom
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