BleepingComputer.com: Issues Installing AVG Antivirus Free Edition

Hi

Hopefully I've placed this in the right area...


Im trying to install AVG Free edition v8.0 onto my computer that runs Windows XP Professional. It goes through all of the motions and tries to install and once it has attempted an install it comes up with the message " Installation Failed!" I clicked on the button for more details and the following error msg came up:





Error: Action failed for directory scanlogs: setting directory access rights....
Error 0x80070570



I don't have another antivirus program installed and I have canceled all the other programs running....

Any help is greatly appreciated!

Amelie

This post has been edited by Pandy: 15 November 2008 - 03:32 PM
Reason for edit: Moved from All Other Applications

I got this from the AVG website:

If you are installing AVG 8.0 Free Edition and the installation process fails, there are several steps you can take to install AVG Free successfully.

1. Make sure you are installing AVG under an account with Administrative rights

This step is vital for correct and successful installation, since AVG needs to copy some of its files into folders, which are not accessible by an account with User permissions.

2. Always use the latest AVG installation file

AVG program is being improved continuously, including the installer which is responsible for correct installation process. Moreover, using the latest installation package eliminates the need to download larger program and virus base updates immediately after installation. To download the up-to-date installation file, please visit the Download section of our website.

3. Close all running programs, disable security applications

Before running the installation file, please close all unnecessary running programs and make sure that there is no security application on your computer which might interfere with the installation process. Typical examples of programs preventing successful AVG installation are anti-spyware utilities and registry monitors/cleaners, which are preventing access to Windows registry. AVG needs to be installed also into registry to allow the functionality and protection it was designed to offer.

4. Remove possible conflicting applications

If you are using an application which might be in conflict with AVG, please disable it or uninstall it completely before running the installation. In general, AVG may conflict with such application, that provides similar or same functionality as one of the AVG components. This is especially important for other programs with one or more of these features:

- real-time protection against viruses (same as AVG Resident Shield)
- checking or filtering of e-mails (same or similar to AVG E-mail Scanner)

5. Disable UAC (Windows Vista only)

On Windows Vista, the function User Account Control may in some cases create a copy of specific AVG files in a virtual folder. This limits AVG functionallity after the installation. The UAC function can be disabled in Windows Control Panel -> User accounts -> Turn User Account Control on or off -> uncheck "Use User Account Control (UAC) to help protect your computer" -> click OK button and restart the computer.

This post has been edited by Lloyd T: 16 November 2008 - 04:49 PM

welcom

question ; has the computer already got ANY other antivirus program on it (eg Norton )

if so you must NOT install another one yet;

May I also suggest you try a different antivirus program such as

Avast
http://www.avast.com/eng/avast_4_home.html
or avira
http://www.free-av.com/

which will hopefully be more computer and user friendly