 Windows freezes on startup (XP) |
Welcome Guest ( Log In | Click here to Register a free account now! )
Register a free account to unlock additional features at BleepingComputer.com
Welcome to Bleeping Computer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.  |
 Nov 13 2008, 06:44 PM
Post
#1
|
|
 Member  Group: Members Posts: 46 Joined: 7-November 08 From: UK Member No.: 253,828  |
I'm not sure if I'm in the right section. The brilliant Panda has helped me on the Hijack section and I'm all clear with a virus I had. I'm now asking for some advice with another problem I have. Every time I restart my comp, it gets 1 minute into loading and then freezes, if I try to move the cursor it leaves a trail and then jams up. I have to reboot usually about four times before it will start properly. I think it may be something to do with AVG free, if I can get to the control panel and stop AVG quick enough it seems to allow windows to load. I have tried uninstalling and re-installing AVG but it's still the same. I have also looked at the autorun thingy but don't really know what I'm looking at, a bit scared of making any changes. Can anyone point me in the right direction? Thanks in advance for any help. Ruth |
 |
 
|
|
Nov 13 2008, 06:55 PM
Post
#2
|
|
 Forum Addict Group: Members Posts: 1,430 Joined: 21-September 08 From: NeverLand Member No.: 240,362 |
If you look for a file that points to AVG in autoruns and disable it from startup, it should fix the freezing IF it is AVG that is causing it. Also try reinstalling AVG as that may fix the problem.
--------------------  Please help people in need for free by visiting Free Rice Increase the security of your computer by using SpywareBlaster Please use the  button to post a reply. Do not use the  button |
|
|
|
|
Nov 13 2008, 07:02 PM
Post
#3
|
|
|
Member Group: Members Posts: 46 Joined: 7-November 08 From: UK Member No.: 253,828 |
thanks xbx
I have re-installed avg several times, no change. I need AVG in start-up, don't I? Would that mean that I need to start it manually every time if I delete it from start up? As you can tell I'm not very good with this computer lark.  Ruth |
|
|
|
|
Nov 13 2008, 07:20 PM
Post
#4
|
|
|
Forum Addict Group: Members Posts: 1,430 Joined: 21-September 08 From: NeverLand Member No.: 240,362 |
Yes that would mean you would have to manually start it. If it is AVG free you may want to try uninstalling it and using another free antivirus such as Avira
-------------------- Please help people in need for free by visiting Free Rice Increase the security of your computer by using SpywareBlaster Please use the button to post a reply. Do not use the button |
|
|
|
|
Nov 13 2008, 07:54 PM
Post
#5
|
|
|
Member Group: Members Posts: 46 Joined: 7-November 08 From: UK Member No.: 253,828 |
I'll try that tomoz. I've been with AVG for a long time, never had any problems and trust it. I suppose I can always re-install it if it turns out that AVG isn't the problem. I'm just reluctant to change anything after the recent problems I've had. Thanks again, Ruth |
|
|
|
|
Nov 13 2008, 07:59 PM
Post
#6
|
|
|
Forum Addict Group: Members Posts: 1,430 Joined: 21-September 08 From: NeverLand Member No.: 240,362 |
Avira is a GREAT, actually I think it IS the top or one of the top free AV programs. But if you want to stick with AVG that's fine, still I would uninstall it to see if that corrects anything.
-------------------- Please help people in need for free by visiting Free Rice Increase the security of your computer by using SpywareBlaster Please use the button to post a reply. Do not use the button |
|
|
|
|
Nov 13 2008, 08:08 PM
Post
#7
|
|
 I know the drill! Group: HJT Team Posts: 6,262 Joined: 24-July 08 From: London Member No.: 224,929 |
It is an AVG problem.
This has been cut and pasted from another part of the forum: QUOTE If you are an AVG user, you probably ended up today with a user32.dll failure or a constantly rebooting xp. This problem is due to a false positive result. Actually AVG's new update detected USER32.dll as a Trojan.Horse. To fix you must: 1. Boot in safe mode and go into the quarantine folder to restore USER32.dll to its original place. 2. If that doesn't work, you'll have to plus your hdd in another computer and copy the user32.dll from the c:/windows/$uninstallKB925902$ to the c:/windows/system32. AVG already solved this issue but you have to update your database to current before scanning. Check the thread here, AVG have now designed a tool to fix the USER32.dll problem. This post has been edited by m0le: Nov 13 2008, 08:11 PM --------------------  m0le is a proud member of UNITE (Unified Network of Instructors and Trusted Eliminators) If I have helped you fix your PC then please donate to the anti-malware cause. Thanks |
|
|
|
|
Nov 14 2008, 12:42 PM
Post
#8
|
|
|
Member Group: Members Posts: 46 Joined: 7-November 08 From: UK Member No.: 253,828 |
I have got rid of AVG and installed Avira free, start up is fine now.
Very pleased, thanks for your help. It says that Avira cannot check email, is there another option for this? I also have A-squared, and spybot, should I be using anymore to be safe? Ruth |
|
|
|
|
Nov 14 2008, 01:14 PM
Post
#9
|
|
|
Forum Addict Group: BC Advisor Posts: 14,291 Joined: 3-September 05 From: Killeen, TX Member No.: 33,068 |
The paid version of Avira provides email protection...but I see no need for email scanning/the paid version.
Email protection is mostly afforded by user safe-computing practices, although Outlook Express does provide additional filters which a user can employ if he/she wants to. And...if a user receives a questionable email...the simple solution is the same which is applied to a questionable download. Just right-click and scan that file/item with your AV program. When I used AVG 7.5, it scanned incoming and outgoing emails...which did nothing but slow down the access to either for me. I like Avira better. Louis |
|
|
|
|
Nov 14 2008, 02:48 PM
Post
#10
|
|
 Forum Addict Group: BC Advisor Posts: 2,697 Joined: 23-September 05 From: Michigan, USA Member No.: 34,941 |
AVG also has a known issue with some versions of Roxio. Do you have Roxio on your computer? If so, remove it, or upgrade it to a new version and then AVG will work.
-------------------- ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY! Currently home chillin' with the fam and my two dogs! |
|
|
|
|
Nov 14 2008, 03:17 PM
Post
#11
|
|
|
Forum Addict Group: Members Posts: 1,430 Joined: 21-September 08 From: NeverLand Member No.: 240,362 |
QUOTE(kipz @ Nov 14 2008, 12:42 PM)  I have got rid of AVG and installed Avira free, start up is fine now. Very pleased, thanks for your help. It says that Avira cannot check email, is there another option for this? I also have A-squared, and spybot, should I be using anymore to be safe? Ruth Free version doesn't provide e-mail scanning (I don't think) but Avira is a great free Anti-virus. I have had no problems with it in the past/present. Hope you enjoy Avira as much as I do  You are very welcomed for the help, that's what BC is for. Be sure to tell your friends about us!  -------------------- Please help people in need for free by visiting Free Rice Increase the security of your computer by using SpywareBlaster Please use the button to post a reply. Do not use the button |
|
|
|
|
Nov 14 2008, 03:44 PM
Post
#12
|
|
 Forum Regular Group: Members Posts: 165 Joined: 11-September 08 From: Goodfellow AFB, Texas Member No.: 238,060 |
agreed, Avira is a great program, works very well and has a very good database, email protection is nice to have but the best thing to do for that is just do not open an email from someone you do not know.
--------------------  Intel Core2Duo E8400 wolfdale 3.0GHz OC'd to 3.8GHz 38°C/39°C maximum, ---Call 9-1-1 for emergencies.... or just post at Bleeping Computer--- ------------Your friendly CVCOG 9-1-1 Network Administrator----------- |
|
|
|
|
Nov 14 2008, 06:20 PM
Post
#13
|
|
|
Member Group: Members Posts: 46 Joined: 7-November 08 From: UK Member No.: 253,828 |
Thanks all (especially bxb for the avira)
Thanks Albert, but I don't have avg anymore so not an issue. I am very carefull to only open emails from folks I know so I should be ok. I have already recommended this site to everyone I know and wll continue to do so.  Ruth This post has been edited by kipz: Nov 14 2008, 06:22 PM |
|
|
|
|
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:
| Lo-Fi Version | Time is now: 21st November 2009 - 08:36 PM |
© 2003-2009 All Rights Reserved Bleeping Computer LLC.