BleepingComputer.com: Windows Live Messenger

Hi, My friend has a pc with Vista home premium. I tried to download Windows live messenger onto it and it won't complete the install. The sign up assistant installed with no problem but Hotmail got to 99% and wouldn't complete. Since she only has a dial up connection I waited for a good amount of time but it just refused to complete. First I created a Windows live ID for her and then proceeded to install Hotmail and then Messenger but as I said the only thing that installed was Sign In assistant. Can someone please guide me on what I should do. Is there another site that can download this easier as Microsoft is definitely not doing it. Any help would be appreciated. Thank you.

Hi Amberangel,

See if this will help you:


http://support.microsoft.com/kb/940065

Hi Crizz44, I can't thank you enough for sending me the link to that kb page. Very valuable information. I will be trying thier suggested workaround. I wanted to ask you something esle. I have a satelite broadband connection. I live in a remote area so that's all I can get besides dial-up. My firiend only as dial-up. Can I connect her computer to my ISP and fix it instaed of trying to fix it on her dial-up? Thank you.

Hi Amberangel,

Yes you should be able to. Do you have a modem and a router? Or just a modem? If you only have a modem you would need to disconnect your computer temporarily to connect your friends computer while you work on it. Your friends computer must have an ethernet connection, it should since it is a newer computer.
If you have a router connected to your modem you can just use an extra port in the back to connect your friends computer there. I live in the city, so I have not worked with the satellite connections directly, but does your provider require a user name and password for your connection? If so, the setup will be a little more involved. If it is like a cable connection, you should be able to set it up pretty easily.
I have done this many times in the past, when I work on computers that are still on dial up, it is very time consuming. I just bring them home and connect them to my router. Let us know your setup and hopefully we can walk you through this.

Thanks Crizz44, I don't have a router. I am just connected to the outside dish with a modem and ethernet connection. I will completely disconnect mine and connect hers up. Once I have it connected how do I set up a connection on hers? Also will it go back to dial-up once I take her pc back home? Wow it's sure nice to have your help.

First just try connecting your ethernet connection to the Vista computer, turn it on. After it loads complete, select the Internet Explorer and see if it connects. If not try this:


You should be using a connection similar to cable that is always on and does not require a user name and password.
Go To Start \ Control Panel ( Classic view) \ Internet Options\ Connections\ select the "Dial whenever a network connection is not present" \ Apply
This way when it hooks back up to the dial up it will recognize it does not have the satellite and go to the dial up. If you remember, when you are done, you can go back to "Always dial my default connnection"


Make sure Windows is ready for DHCP. If you've been surfing the Internet via a dial-up modem connection or have a network card installed in your computer, chances are good that Windows already has TCP/IP (Transmission Control Protocol/Internet Protocol) installed and it is configured to automatically accept an IP address from the DHCP service. However, you might want to make sure that Windows is ready for DHCP.
Windows Vista:
1. Click Start, right-click Network, and then select Properties from the context menu.
2. Look for Local Area Connection in the Network section. Click the nearby View Status link.
3. Click Properties when the Local Area Connection Status window appears.
4. Click the Continue button if a UAC (User Account Control) window appears.
5. When the Local Area Connection Properties window appears, double click the line in the network components list that includes TCP/IP.
6. Make sure that the Obtain An IP Address Automatically option is selected.

Hi Crizz44, I just want to thank you for taking up your personal time and helping me with downloading and installing windows live messenger and hotmail onto my friends computer. It took me six hours because of an error message that wouldn't let me log on to messenger but I finally figured it out and got everything up and running perfectly. This was only because of your help and knowledge. If it wasn't for people such as yourself alot of us inexperienced users would be lost. You have a wonderful day.

Warmest regards

Amberangel

Hi Amberangel,

Your Welcome I am so glad you figured it out. Were you able to get the computer connected to your Satellite Internet?
If not you can also try in the future to download onto your computer and save to a cd or flash drive, then take it to their computer and run it. I'm sorry it took so long to fix, but happy to hear you were able to get through it.