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Help, cant access file with trojan inside cant access system volume information file

#1 User is offline   sabrin 

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Posted 03 November 2008 - 03:54 AM

Hello .
I cant access my system volume information file on my hard drive. Spyware doctor has located a trojan there and blocked it on several occasions but I cant access the file to delete it. It says that access is denied. What do I do.
thanks

#2 User is offline   dc3 

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Posted 03 November 2008 - 04:42 AM

If you can boot into Safe Mode try deleting the file there. Safe Mode has a limited amount of applications running which makes it ideal for purposes like this.

I've asked that a Moderator move this topic to the Am I Infected forum where there are those that are more knowledgeable about these problems.

#3 User is offline   sabrin 

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Posted 03 November 2008 - 08:40 AM

the problem is I cant open the system volume information file. Thats what i want to do.
Dont know why I cant do that.
thanks
sabrin

#4 User is offline   Maxwell Smarty 

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Posted 03 November 2008 - 10:15 AM

I believe I had the same problem a few month's ago, and it turned out to be a conflict between my volumn control program and Spyware Doctor. If you look closely, you will see that the file is to large, hence the message that it cannot be opened.
Spyware Doctor is just a program that continually monitors your computer for spyware as you are using it. I also have a free program that also eliminates spyware as well. This program is called Ad-Aware. You will have to Google it to find where you can get it.
The difference between these programs is the Ad-Aware has to be run manually at a time that the user selects. It also will not find any problems with your audio control program, as it does not have any conflicts, but it will eliminate any spyware after you check what you want it to remove.
Hope this helps.

#5 User is offline   garmanma 

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Posted 03 November 2008 - 11:01 AM

Moving to Am I Infected?
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#6 User is offline   Ray Parrish 

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Posted 05 November 2008 - 08:53 PM

View Postsabrin, on Nov 3 2008, 05:40 AM, said:

the problem is I cant open the system volume information file. Thats what i want to do.
Dont know why I cant do that.
thanks
sabrin


The reason you can't open that file is that it belongs to System Restore which won't let you.

To get rid of the infection which is located in one of your restore points you need to turn off System Restore, reboot, then turn System Restore again. When you do this System Restore will get rid of all of the old restore points.

Here are the instructions for doing that.

http://www.mc.maricopa.edu/~lmcgrew/XPOffDocument.htm

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