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hijackthis

#1 User is offline   syserror 

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Posted 26 October 2008 - 07:21 PM

I have some popups on my computer and I downloaded hijackthis, but it wont install. It shows a shortcut on the desktop but when clicked, nothing happens. Went to program files, trend, and clicked on the hijackthis.exe and nothing happens. Can someone advise how to run hijackthis when it wont install.

{Mod Edit: moved from XP to AII ~~boopme}

This post has been edited by boopme: 26 October 2008 - 07:54 PM


#2 User is offline   boopme 

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Posted 26 October 2008 - 07:56 PM

Hello and welcome. Since the HJT tean is very busy right now. I have moved your post to Th "Am I Infected" forum. Perhaps we can striaghten this out for you here.
Please tell us your installed Antivirus and Spyware tools,thanks.
Can you run this MBAM scan..

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware

  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.

  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

This post has been edited by boopme: 26 October 2008 - 07:57 PM

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