BleepingComputer.com: Norton, Spybot, And Zonealarm

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Norton, Spybot, And Zonealarm

#1 User is offline   TheGoobKid 

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Posted 05 October 2008 - 09:20 PM

I've got a serious problem. I installed Spybot-Seek and destroy on my computer but it seems that it has been infected by some kinda weird virus that goes around corrupting all my files such as tea timer and ZoneAlarm instalation program that i got from the net. Norton antivirus didnt pick anything up either. I think i found the root of the problem, which is in Temp Folder in documents and settings. but i cant delete any of it.

First time posting. Hooray!

#2 User is offline   rigel 

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Posted 06 October 2008 - 08:41 PM

Hi TheGoobKid - Welcome to BleepingComputer :thumbsup:

Let's start here:
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware

  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

"In a world where you can be anything, be yourself." ~ unknown
"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith

#3 User is offline   TheGoobKid 

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Posted 08 October 2008 - 01:15 AM

Ok, thanks, I'll see if that works. I'm having trouble accessing certain sites, like this one for instance :thumbsup: , ill try to get that at home. I'm using a library's computer right now :flowers:

#4 User is online   boopme 

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Posted 10 October 2008 - 04:15 PM

OK let us know..
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
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