BleepingComputer.com: Dvd/cdrw Drive Not Working

I usually know what to do when it comes to these things but i have no idea how this happend, I came back from vacation and my noobie family had messed up the computer (Some computer guy came to fix the lost password and had to do a Factory Restart or something, now everything is lost and there's like a ton of spyware and probably viruses because they didn't install the norton protection)

I put a disk in the drive and it doesn't work,

I looked under my computer and the drive is not listed

I went into device manager and theres a notification sign on it and it says:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

I checked for solutions but nothing happends

I checked for updateds but it said my system is up-to-date

I googled my problem and came to this site with a similar post called: Cannot Install Driver For Tsstcorp Cd/dvdw Sh-s162a Ata Device
It said to uninstall driver then restart so i did and it tried but it said it did not install properly

So im stuck with the same problem, if anyone can please help i would really appreciate it
Let me know if I need to att. the dxdiag log and how to attach it
thank you

i juss wanna play sims 2

Boot into safe mode then uninstall the device then reboot.

Go to Start and type in "devmgmt.msc" (without the quotes) and press Enter.
Are there any devices listed as unknown or with problems?