BleepingComputer.com: Removing Program In Vista

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Removing Program In Vista

#1 Buckoeye

Member

Group: Validating
Posts: 48
Joined: 14-November 04

Posted 14 September 2008 - 09:32 AM

I have RAADMIN 3.0 installed on my system. It was a 30 day trial. When I try to remove the program to install the upgrade I am getting a "Windows Installer" error

The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an Alternative path to folder containing the installation package 'rserv30.msi' in the box below.

If I try to install the new version the error is the older version cannot be removed.....contact your adminstrator....

C:\Users\CHRIST~1\AppData\Local\Temp\{A86695F3-7E93-4FA4-A4D7-25C5FFF7167B}\

The program shows this path but nothing is here........

Can someone assist me with installing the new version or deleting the old..... I am running VISTA....

#2 figgis41

Distinguished Member

Group: Members
Posts: 799
Joined: 07-May 07
Gender:Male
Location:Hull England

Posted 14 September 2008 - 01:28 PM

hi,,, have you tried deleting it in safe mode.

Figgis,,,, LUFC

#3 Buckoeye

Member

Group: Validating
Posts: 48
Joined: 14-November 04

Posted 14 September 2008 - 01:43 PM

THe answer is YES, both removing the old and adding the new program.

Error " Windows installer service could not be accessed" I am all ears to resolve this issue.

#4 usasma

Still visually handicapped, new avatar (a camel) :0)

Group: Members
Posts: 16,689
Joined: 02-October 05
Gender:Male
Location:Southeastern CT, USA

Posted 14 September 2008 - 02:03 PM

Try the Windows Installer Cleanup tool from here: http://support.microsoft.com/kb/290301

- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **

#5 Buckoeye

Member

Group: Validating
Posts: 48
Joined: 14-November 04

Posted 14 September 2008 - 02:31 PM

YOU ARE THE MAN !! Accessing this site and highlighting RADMIN.. allowed me to do the clean-up, then SUCCESSFULLY INSTALL THE NEW VERSION.... http://support.microsoft.com/kb/290301

Thanks ...................................