 Sister Can't Use The Internet Despite "connected" (neither Wired/wireless Work), Major need of help |
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 Sep 6 2008, 05:30 PM
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New Member  Group: Members Posts: 1 Joined: 6-September 08 Member No.: 236,572  |
There's been a few other fishy things she's mentioned - 1.) she was in her desk chair and fell backwards and dropped the laptop with her. 2.) A friend of hers was trying to sort through if there were registry problems and was noticing NetBT problems in some log (I can't be any more descriptive than that right now). 3.) An hour ago, she said that all her documents had vanished, but she rebooted and after what sounded like a CHKDSK run, they are back. I have no idea what's going on and I really don't want to assume she's physically damaged her laptop, but I would really appreciate it if someone can give me a little guidance. She has an HP laptop running on Vista. I can give you a few more details, if you need. I would like some help on her HijackThis log, since I'm not qualified enough to point out things to remove (although I already suspect "toolbar" can be removed). Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 6:02:22 PM, on 9/6/2008 Platform: Windows Vista SP1 (WinNT 6.00.1905) MSIE: Internet Explorer v7.00 (7.00.6001.18000) Boot mode: Normal Running processes: C:\Program Files\DigitalPersona\Bin\DpAgent.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\System32\rundll32.exe C:\Program Files\Apoint2K\Apoint.exe C:\Program Files\HP\QuickPlay\QPService.exe C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe C:\Windows\System32\rundll32.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\Program Files\Symantec AntiVirus\VPTray.exe C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\HP\HP Software Update\hpwuSchd2.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe C:\Windows\ehome\ehtray.exe C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE C:\Program Files\Apoint2K\ApMsgFwd.exe C:\Windows\ehome\ehmsas.exe C:\Program Files\Apoint2K\Apntex.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe C:\Windows\notepad.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Windows\system32\SearchFilterHost.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file) O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file) O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file) O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe" O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0" O4 - HKLM\..\Run: [DpAgent] C:\Program Files\DigitalPersona\Bin\dpagent.exe O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe" O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKCU\..\Run: [ISUSPM] "C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe" -scheduler O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL O13 - Gopher Prefix: O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - c:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: Biometric Authentication Service (DpHost) - DigitalPersona, Inc. - C:\Program Files\DigitalPersona\Bin\DpHostW.exe O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: LiveUpdate - Symantec Corporation - c:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe -- End of file - 11436 bytes |
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Sep 6 2008, 05:52 PM
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 Visually handicapped, hence the avatar :0) Group: Moderator Posts: 14,526 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
I have moved your Topic that includes a HijackThis log here to the Misplaced HJT Logs forum. You posted your log in a forum not intended for HijackThis logs analysis and probably missed the directions we provide to those who require assistance. We can only allow topics with such logs in the HijackThis Logs and Malware Removal forum. This restriction is to ensure you get the best help available, from those who specialize in malware anlaysis and removal. It also should prevent you from receiving ineffective or even potentially dangerous advice, whether well meaning or not.
Prior to posting a HJT log, we ask that you please read and follow all instructions in the pinned topic titled Preparation Guide For Use Before Posting A Hijackthis Log. Following the steps in this Guide will allow the HJT Team to quickly help you with specific fixes for what may remain on your system. Please complete all the steps in the Guide. If you have performed some of them already, then just continue with the next. If you can't perform a step, then skip it and continue with the next. The last step will include downloading and using the most current version of HijackThis if the first line of your log does not appear as follows: Logfile of Trend Micro HijackThis v2.0.2 Please note that it is important that HijackThis be run and a log created while in normal mode. If you run it and create your log while in safe mode, you will be asked to redo it again properly. When you have completed those steps, start a new topic in the HijackThis Logs and Malware Removal forum as directed in the Guide to post a new log. Please DO NOT post any more logs to this topic, or post a log again in the wrong forum. This Misplaced HJT Logs forum is strictly a holding area where the BC Staff can assist you with preparations for and to properly post your log. If you have a question or encounter a problem in the Prep Guide, please do post back to this topic; that is what it is here for. When your new HJT log is posted in the proper forum, please reply to this topic with a link to your new topic. Once that is done, a Member of the HJT Team will analyze your log and assist you with step by step instructions to clean your computer or otherwise advise what needs to be done. Thanks for your cooperation and good luck. The BC Staff -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
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