 Boot Issue |
Welcome Guest ( Log In | Click here to Register a free account now! )
Register a free account to unlock additional features at BleepingComputer.com
Welcome to Bleeping Computer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.| Important Announcement: The winners of the BC Million Post contest have been announced. You can read who the winners are at this post. - BleepingComputer Management |
  |
 Aug 28 2008, 10:59 AM
Post
#1
|
|
|
New Member  Group: Members Posts: 4 Joined: 28-June 08 Member No.: 219,158  |
"I get the windows welcome screen and then a bright blue screen without desktop functionality. This does not appear to be the well known 'blue screen of death' but a bright royal blue colour with the cursor and mouse working OK with no desktop icons. I can do a control/alt/delete which brings up the task manager but no other key commands." I can boot into safe mode, and have done. I've run Spybot S&D, and MSconfig to disbale the startup processes. I've also tried a System restore, but all of these have been fruitless. Anybody got any ideas? Cheers, Iain |
 |
 
|
|
Aug 28 2008, 11:33 AM
Post
#2
|
|
 Visually handicapped, hence the avatar :0) Group: Moderator Posts: 14,526 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
When you bring up Task Manager, try it's File menu and select New Task... Then type in "explorer.exe" (without the quotes) and press Enter. Does your Desktop show up now? If not, what happens? Are there any particular error messages? Does explorer.exe pop up in your Processes tab (in Task Manager) and then disappear?
-------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
|
|
|
|
Aug 28 2008, 11:52 AM
Post
#3
|
|
|
New Member Group: Members Posts: 4 Joined: 28-June 08 Member No.: 219,158 |
Hi, thanks for the reply!
Unfortunately, that doesn't bring up the desktop, it just produces the following error message; "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." |
|
|
|
|
Aug 28 2008, 04:46 PM
Post
#4
|
|
|
Visually handicapped, hence the avatar :0) Group: Moderator Posts: 14,526 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
Can you access Safe Mode with Networking? If so, try a couple of these free, online scans (to ensure that nothing has corrupted your currently installed protection):
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully) http://housecall.trendmicro.com http://www.pandasecurity.com/homeusers/solutions/activescan/ http://www.kaspersky.com/virusscanner Scan Only - no removal http://www.bitdefender.com/scan8/ie.html http://support.f-secure.com/enu/home/ols.shtml http://us.mcafee.com/root/mfs/default.asp http://onlinescan.avast.com/ http://ca.com/us/securityadvisor/virusinfo/scan.aspx http://www.eset.com/onlinescan/ <links compiled on 02/14/2008> If the scans come up clean, post back and we'll work on trying to restore the system. If the scans come back with an infection, I'd suggest posting over in the Am I Infected forum for some more expert assistance (it's located here: http://www.bleepingcomputer.com/forums/forum103.html ) -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
|
|
|
|
Aug 28 2008, 05:27 PM
Post
#5
|
|
 Member Group: Members Posts: 94 Joined: 29-April 08 From: New York Member No.: 206,053 |
Are you able to right+click on the screen? Under the Arrange Icons setting there is a checkbox to display icons. You can also check your display settings if you can right+click: Properties > Settings.
Have you made changes to your registry lately? Used any utilities that might affect your registry? -------------------- Everything has a beginning and an end. Life is just a cycle of starts and stops. There are ends we don't desire, but they're inevitable, we have to face them. It's what being human is all about. -Jet Black; Cowboy Bebop
-CCVP Well, Technically ... |
|
|
|
|
Sep 3 2008, 11:55 AM
Post
#6
|
|
|
New Member Group: Members Posts: 4 Joined: 28-June 08 Member No.: 219,158 |
Sorry for the late revival! I was away for the weekend so couldn't check here, but when I came back yesterday evening, I had the intention of trying the suggestions in the previous two posts.
Anyway, longs story short, the computer now won't even boot into safe mode. It comes up with a screen, saying something along the lines of "Sorry for the inconvencience, Windows could not start.", and again offers me the safe mode options or the last known good configuration. I have tried all the options, but they all bring me back to this point. Any ideas? Thanks muchly, Iain. |
|
|
|
|
Sep 3 2008, 04:30 PM
Post
#7
|
|
|
Member Group: Members Posts: 94 Joined: 29-April 08 From: New York Member No.: 206,053 |
Try a repair install: http://www.microsoft.com/windowsxp/using/h...ips/doug92.mspx
-------------------- Everything has a beginning and an end. Life is just a cycle of starts and stops. There are ends we don't desire, but they're inevitable, we have to face them. It's what being human is all about. -Jet Black; Cowboy Bebop
-CCVP Well, Technically ... |
|
|
|
|
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:
| Lo-Fi Version | Time is now: 22nd November 2008 - 01:45 PM |
© 2003-2008 All Rights Reserved Bleeping Computer LLC.