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Virus Alert! Next To Taskbar Time - Malware Dont know how to remove it

#1 User is offline   rontimko 

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Posted 10 August 2008 - 12:49 PM

I seemed to have some type of virus or malware on my computer and my PCillin virus software does nothing. The symptoms are as follows:

1. Computer time has changed to Military Time and "VIRUS ALERT!" shows up next to the time.
2. In the start tab I cannot see the program files fly out, control panel, run tab, ect.
3. On my computer I cannot see my C:/ drive.
4. Various spyware and virus alerts popping up all the time.
5. Computer trys to access various web pages automatically
6. Desktop picture changed to red screen with text "Your Privacy is in Danger - Download privacy protection software now"
7. New icons installed on desktop for "privacy protector" , "error cleaner" and "spyware and malware protection"
8. When doing an cntl-alt-delete it says this has been disabled by the administrator

Here is a copy of the DSS report main.txt file. The DSS program did not generate a extra.txt file, not sure why?


Deckard's System Scanner v20071014.68
Run by Ron2 on 2008-08-10 13:32:00
Computer is in Normal Mode.
--------------------------------------------------------------------------------



-- HijackThis (run as Ron2.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:32: VIRUS ALERT!, on 8/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\NETGEAR\NETGEAR ProSafe VPN Client\IPSecMon.exe
C:\Program Files\NETGEAR\NETGEAR ProSafe VPN Client\IreIKE.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\IntelDH\Intel® Quick Resume Technology\ELService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PccGuide.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Sonic\Product\Media Experience\DMXLauncher.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\WINDOWS\system32\Macromed\SHOCKW~1\SWHELP~1.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Ron2\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\Ron2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=...6Ojg5&lid=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O3 - Toolbar: bgrqfetx - {6716F10B-D4FD-4CF7-8A96-05D841657D3C} - C:\WINDOWS\bgrqfetx.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Sonic\Product\Media Experience\DMXLauncher.exe"
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\RunOnce: [Shockwave Updater] "C:\WINDOWS\system32\Macromed\SHOCKW~1\SWHELP~1.EXE" -Update -1030024 -iexplore.exe7.0
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://www.activation.rr.com/install/downloads/tgctlcm.cab
O16 - DPF: {11FAB11B-4792-4B59-85DF-23C6688B07B3} (XTSAC Control) - https://remote.mdaengr.com/XTSAC.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {44C1E3A2-B594-401C-B27A-D1B4476E4797} (XTSAC Control) - https://remote.mdaengr.com/XTSAC.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1148611064468
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1165536077656
O16 - DPF: {79D6214F-CFCE-480F-9901-27950E78F1E6} (WebCacheCleaner Class) - https://remote.mdaengr.com/MLWebCacheCleaner.cab
O16 - DPF: {9DEA458F-632F-4508-92B9-507BAB42500E} (NGVPNTunnelCtrl Class) - https://remote.mdaengr.com/NGVPNTunnel.cab
O16 - DPF: {DD5E6739-FDD6-4542-8940-4A4B8AB5276E} (NGVPLaunch Class) - https://remote.mdaengr.com/NGVPNTunnel.cab
O21 - SSODL: tfnslopk - {31E09903-C378-40EF-84BA-6DC3747765E5} - C:\WINDOWS\tfnslopk.dll
O21 - SSODL: xokvrpwg - {A51150C0-4C44-4778-A4C5-A59539BBD900} - C:\WINDOWS\xokvrpwg.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Intel® Quick Resume Technology Drivers (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel® Quick Resume Technology\ELService.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: SafeNet Monitor Service (IPSECMON) - SafeNet - C:\Program Files\NETGEAR\NETGEAR ProSafe VPN Client\IPSecMon.exe
O23 - Service: SafeNet IKE Service (IreIKE) - SafeNet - C:\Program Files\NETGEAR\NETGEAR ProSafe VPN Client\IreIKE.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUpnpService9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O24 - Desktop Component 0: Privacy Protection - file:///C:\WINDOWS\privacy_danger\index.htm

--
End of file - 9899 bytes

-- Files created between 2008-07-10 and 2008-08-10 -----------------------------

2008-08-10 13:10:23 0 d-------- C:\WINDOWS\privacy_danger
2008-08-10 11:08:22 0 d-------- C:\Documents and Settings\Administrator\Application Data\Leadertech
2008-08-10 10:21:35 0 d-------- C:\Documents and Settings\Hollie\Application Data\TmpRecentIcons
2008-08-10 09:01:27 0 d-------- C:\Documents and Settings\Chaz\Application Data\Sonic
2008-08-10 09:00:19 0 d-------- C:\Documents and Settings\Chaz\Application Data\Leadertech
2008-08-10 08:57:16 0 d-------- C:\Documents and Settings\Chaz\Application Data\TmpRecentIcons
2008-08-10 01:55:20 0 d-------- C:\Documents and Settings\Bray\Application Data\TmpRecentIcons
2008-08-10 01:32:48 0 d-------- C:\Documents and Settings\Ron2\Application Data\TmpRecentIcons
2008-08-10 01:32:16 233472 --a------ C:\WINDOWS\xokvrpwg.dll
2008-08-10 01:32:16 204800 --a------ C:\WINDOWS\tfnslopk.dll
2008-08-10 01:32:16 86016 --a------ C:\WINDOWS\lnvegaow.exe
2008-08-10 01:32:16 139264 --a------ C:\WINDOWS\eopq.exe
2008-08-10 01:32:15 188416 --a------ C:\WINDOWS\bgrqfetx.dll


-- Find3M Report ---------------------------------------------------------------

2008-08-10 12:53:28 0 d-------- C:\Program Files\Trend Micro
2008-07-24 00:10:08 0 d-------- C:\Documents and Settings\Ron2\Application Data\U3
2008-07-13 00:44:55 3350 --ahs---- C:\WINDOWS\system32\KGyGaAvL.sys
2008-06-08 12:16:39 61678 --a------ C:\Documents and Settings\Ron2\Application Data\PFP120JPR.{PB
2008-06-08 12:16:39 12358 --a------ C:\Documents and Settings\Ron2\Application Data\PFP120JCM.{PB
2008-06-08 12:16:36 56 -r-hs---- C:\WINDOWS\system32\BDD72C0BC7.sys


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="C:\WINDOWS\ehome\ehtray.exe" [09/29/2005 14:01: VIRUS ALERT!]
"SigmatelSysTrayApp"="stsystra.exe" [03/22/2005 23:20: VIRUS ALERT! C:\WINDOWS\stsystra.exe]
"IAAnotif"="C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [06/17/2005 07:56: VIRUS ALERT!]
"ATIPTA"="C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [08/05/2005 21:05: VIRUS ALERT!]
"ISUSPM Startup"="C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" [06/10/2005 10:44: VIRUS ALERT!]
"ISUSScheduler"="C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" [06/10/2005 10:44: VIRUS ALERT!]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [05/19/2006 23:55: VIRUS ALERT!]
"HPDJ Taskbar Utility"="C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe" [07/28/2003 09:43: VIRUS ALERT!]
"MMTray"="C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" [09/18/2006 14:46: VIRUS ALERT!]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" [02/22/2008 04:25: VIRUS ALERT!]
"DLA"="C:\WINDOWS\System32\DLA\DLACTRLW.EXE" [09/21/2006 05:20: VIRUS ALERT!]
"DMXLauncher"="C:\Program Files\Sonic\Product\Media Experience\DMXLauncher.exe" [04/02/2007 05:24: VIRUS ALERT!]
"pccguide.exe"="C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe" [11/21/2006 14:02: VIRUS ALERT!]
"MimBoot"="C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe" [09/18/2006 14:46: VIRUS ALERT!]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [01/11/2008 23:16: VIRUS ALERT!]
"dscactivate"="C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" [11/15/2007 10:24: VIRUS ALERT!]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [11/15/2007 10:23: VIRUS ALERT!]
"KernelFaultCheck"="C:\WINDOWS\system32\dumprep 0 -k" []

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupport"="C:\Program Files\DellSupport\DSAgnt.exe" [03/15/2007 11:09: VIRUS ALERT!]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/10/2004 05:00: VIRUS ALERT!]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 12:24: VIRUS ALERT!]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [11/15/2007 10:23: VIRUS ALERT!]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\runonce]
"Shockwave Updater"="C:\WINDOWS\system32\Macromed\SHOCKW~1\SWHELP~1.EXE" -Update -1030024 -iexplore.exe7.0

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"=C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"=C:\WINDOWS\Resources\Themes\Royale.theme

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableTaskMgr"=1 (0x1)
"DisableRegistryTools"=1 (0x1)
"NoDispCPL"=1 (0x1)

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"NoToolbarCustomize"=1 (0x1)
"StartMenuLogoff"=1 (0x1)
"NoStartMenuMorePrograms"=1 (0x1)
"NoSetFolders"=1 (0x1)

[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\0]
Source= file:///C:\WINDOWS\privacy_danger\index.htm
FriendlyName= Privacy Protection

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
"tfnslopk"= {31E09903-C378-40EF-84BA-6DC3747765E5} - C:\WINDOWS\tfnslopk.dll [08/09/2008 21:39: VIRUS ALERT! 204800]
"xokvrpwg"= {A51150C0-4C44-4778-A4C5-A59539BBD900} - C:\WINDOWS\xokvrpwg.dll [08/09/2008 21:39: VIRUS ALERT! 233472]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^NETGEAR ProSafe VPN Client.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\NETGEAR ProSafe VPN Client.lnk
backup=C:\WINDOWS\pss\NETGEAR ProSafe VPN Client.lnkCommon Startup



[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{361ac05d-0e0d-11da-9aa9-806d6172696f}]
AutoRun\command- E:\setup.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{b9aedc70-ae46-11db-a7ac-001372110983}]
AutoRun\command- G:\LaunchU3.exe -a




-- End of Deckard's System Scanner: finished at 2008-08-10 13:32:59 ------------

#2 User is offline   Simon V. 

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Posted 11 August 2008 - 09:36 AM

Hello, and welcome to the forum.

My name is Simon V., and I'll be glad to help you with your computer problems.

Please download and install CCleaner.

Open CCleaner. On the Windows tab, leave the default options alone.
  • On the Applications tab, check (tick) all the boxes except Saved Form Information. This will remove all your saved passwords if you leave this box checked.
  • Click on the Run Cleaner button at the bottom right hand corner.
  • When the cleaner has completed, click Tools in the Left Pane.
  • Verify that Uninstall is highlighted in color, or click on it.
  • In the lower right, click Save to Text File.
  • Pull down the arrow at the top of the Save dialog and choose Desktop as the location.
  • You can leave the filename as install.txt.
  • Click Save, then exit Ccleaner.
_______________________

Please visit this webpage for download links, and instructions for running ComboFix -

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says -

The Recovery Console was successfully installed.

Please continue as follows -
  • Close/Disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix.

  • Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, so we may continue cleansing the system -

- the Combofix log (C:\ComboFix.txt)
- a HijackThis log
- the CCleaner Uninstall List (install.txt)
Simon V.

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So How Did I Get Infected In The First Place?
Stand Up and Be Counted!

My help at this forum is free, but if you wish to make a donation to help me continue the fight against malware - click here.

#3 User is offline   rontimko 

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Posted 13 August 2008 - 07:43 PM

Simon V.
I want to thank you for being so prompt in your reply to help me with my computer problems. When I was talking to a friend about posting my message to your website they indicated that it may be a while before anyone replys to these types of websites. That surely was not the case. But I listened to this person and instead took my computer into work as someone there is very knowledgeable in these things and they have since fixed my issue. They did indicate that it was a hard one to crack as they have seen similiar viruses but this one was a newer version that took more time.

I will certainly know next time that this site does provide prompt responses and a desire to help a computer dummy like me.

Thanks again and I hope I did not waste any of your time.
Ron

#4 User is offline   Simon V. 

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Posted 14 August 2008 - 12:33 AM

Hi :thumbsup:

No problem, I'm glad your problem has been fixed.

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Since this issue appears to be resolved ... this topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a new topic.

Simon V.

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