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windows protection error help please

#1 sperk44

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Posted 16 April 2005 - 11:57 AM

my wife runs win98 on her pc and when we start it up it comes up to a screen that says windows protection error, you must restart windows. never seen/heard of this before. we can't start up her pc at all. anyone heard of this and know what it is and how to correct it?

#2 tg1911

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Posted 16 April 2005 - 06:59 PM

Could you post the exact error message?

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#3 sperk44

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Posted 16 April 2005 - 11:21 PM

windows protection error please restart your computer, press any key to continue was exactly the error message she got

#4 tg1911

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Posted 17 April 2005 - 12:51 AM

See if this is of any help:
How to Troubleshoot Windows Protection Error Messages

#5 sperk44

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Posted 17 April 2005 - 09:59 PM

we have pretty much tried all the stuff on that site and nothing works. oddly enough if she leaves the computer off for a long time like maybe an hour or more, it will work...we have no idea what is causing this, i've never seen anything like this before.

#6 tg1911

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Posted 17 April 2005 - 10:27 PM

Are you able to start it in safe mode?

#7 Rimmer

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Posted 17 April 2005 - 10:38 PM

As you would have seen from the troubleshooting site protection errors can be caused by almost anything. If the PC restarts OK after being off for a time this may indicate a heat related problem.
Try opening the PC and removing and reseating all cables, plug in cards, memory sticks etc. If the CPU or power supply fans are very dirty get a vacuum cleaner and some cans of compressed air and blow the dust out of them.

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#8 sperk44

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Posted 17 April 2005 - 11:05 PM

yes it will boot up in safe mode, i haven't thought about trying the heat related stuff, i'll give it a shot and let you know tomorrow how it works.

#9 sperk44

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Posted 18 April 2005 - 10:52 AM

also, could it possibly just be that the computer is almost 8 yrs old and is on its last leg? perhaps i should have mentioned that before heh.

#10 Compfu Kid

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Posted 18 April 2005 - 05:00 PM

I have seen this a lot back in the 98 days... I actually found the exact issue I used to see all the time working at Dell. try the fix at the link below

http://www.ust.hk/itsc/desktop/pc/windows98/faq/Q98T006.html

Hiya!

Compfu Kid

Hiya!

Compfu Kid