Hello, all,
In looking at my error logs, there have been occasional errors with Word. But just recently, they have become quite a pattern. I'm not a techie and don't know if this error entry tells us details to center in on exactly what the problem is. But I am copying it below for your perusal. I am running Home Vista & Office Home & Student 2007. After I installed an update to my HP OfficeJet All-in-One I started getting frequent messages that Word had failed & Microsoft was searching for solutions to the problem. It always repairs & Word returns for continued use, but something is clearly wrong. I saw a discussion on Bleeping Computer that lead me to think that Office & my HP printer might be conflicting. But so far as I am aware the updates for both the Office & HP are the newest versions. I think Microsoft is completely updated. Can you help me correct whatever this is all about ? I am very unclear about what is happening & don't know what to do.
Thanks, dreamcatcherco
Log Name: Application
Source: Application Error
Date: 7/24/2008 4:48:08 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: User-PC
Description:
Faulting application WINWORD.EXE, version 12.0.6308.5000, time stamp 0x47e547c5, faulting module hpz3r4x6.dll, version 61.63.263.21, time stamp 0x46c5c5da, exception code 0xc0000005, fault offset 0x00045db8, process id 0xa44, application start time 0x01c8edd6bca86b89.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-07-24T21:48:08.000Z" />
<EventRecordID>16481</EventRecordID>
<Channel>Application</Channel>
<Computer>User-PC</Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>12.0.6308.5000</Data>
<Data>47e547c5</Data>
<Data>hpz3r4x6.dll</Data>
<Data>61.63.263.21</Data>
<Data>46c5c5da</Data>
<Data>c0000005</Data>
<Data>00045db8</Data>
<Data>a44</Data>
<Data>01c8edd6bca86b89</Data>
</EventData>
</Event>
In looking at my error logs, there have been occasional errors with Word. But just recently, they have become quite a pattern. I'm not a techie and don't know if this error entry tells us details to center in on exactly what the problem is. But I am copying it below for your perusal. I am running Home Vista & Office Home & Student 2007. After I installed an update to my HP OfficeJet All-in-One I started getting frequent messages that Word had failed & Microsoft was searching for solutions to the problem. It always repairs & Word returns for continued use, but something is clearly wrong. I saw a discussion on Bleeping Computer that lead me to think that Office & my HP printer might be conflicting. But so far as I am aware the updates for both the Office & HP are the newest versions. I think Microsoft is completely updated. Can you help me correct whatever this is all about ? I am very unclear about what is happening & don't know what to do.
Thanks, dreamcatcherco
Log Name: Application
Source: Application Error
Date: 7/24/2008 4:48:08 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: User-PC
Description:
Faulting application WINWORD.EXE, version 12.0.6308.5000, time stamp 0x47e547c5, faulting module hpz3r4x6.dll, version 61.63.263.21, time stamp 0x46c5c5da, exception code 0xc0000005, fault offset 0x00045db8, process id 0xa44, application start time 0x01c8edd6bca86b89.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-07-24T21:48:08.000Z" />
<EventRecordID>16481</EventRecordID>
<Channel>Application</Channel>
<Computer>User-PC</Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>12.0.6308.5000</Data>
<Data>47e547c5</Data>
<Data>hpz3r4x6.dll</Data>
<Data>61.63.263.21</Data>
<Data>46c5c5da</Data>
<Data>c0000005</Data>
<Data>00045db8</Data>
<Data>a44</Data>
<Data>01c8edd6bca86b89</Data>
</EventData>
</Event>

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