Help
Posted 19 July 2008 - 10:45 AM
Wish you guys would have helped me! I have since re formatted my hard drive and given up on trying to resolve this. As you can see from the dates of my posts I have waited patiently. I know that there are others out there with issues so i waited. Now i come back and some have had 10 - 20 - 30 responses to their posts with dates well after mine... I guess they needed it more than me.... whatever..
Thanks for the useless forum.
I won't be back.
Jeff
Forum Guidelines
Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient. DO NOT RUN ComboFix unless requested to. Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log. When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc. Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
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I Don't Know Why I Never Got A Response....
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Posted 20 July 2008 - 07:29 AM
Hi Jeff,
We apologize that your topic got overlooked, We have guidelines that need to be followed and one of them is to not Bump your topic,
The reason for that is the staff is looking for topics with 0 replies and because you bumped yours that was no longer the case it appeared as though someone was already helping you.
These forums are run on a volunteer basis and while our hope is to help every single person that comes here we know we have some that will need to wait days before we can get to them.
It also needs to be understood that some of our staff are not comfortable with dealing with certain issues and will grab other topics they are more comfortable with. It is summertime after all and we have a lot of folks on vacations spending time with their family and friends so our staff to member ratio is low during the summer months as well.
Again on behalf on BC I would like to apologize for your topic being overlooked it wasn't done intentionally by any means, I understand your frustration in dealing with a no cooperative computer .
I would also like to point out that if for any reason your topic goes over 5 days with out a reply one could always post Here
Again apologize and wish you the best
Don
PS I will close your other topics to avoid any confusion
We apologize that your topic got overlooked, We have guidelines that need to be followed and one of them is to not Bump your topic,
The reason for that is the staff is looking for topics with 0 replies and because you bumped yours that was no longer the case it appeared as though someone was already helping you.
These forums are run on a volunteer basis and while our hope is to help every single person that comes here we know we have some that will need to wait days before we can get to them.
It also needs to be understood that some of our staff are not comfortable with dealing with certain issues and will grab other topics they are more comfortable with. It is summertime after all and we have a lot of folks on vacations spending time with their family and friends so our staff to member ratio is low during the summer months as well.
Again on behalf on BC I would like to apologize for your topic being overlooked it wasn't done intentionally by any means, I understand your frustration in dealing with a no cooperative computer .
I would also like to point out that if for any reason your topic goes over 5 days with out a reply one could always post Here
Again apologize and wish you the best
Don
PS I will close your other topics to avoid any confusion
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