Internet Explorer Pop Ups? Computer Help Plz.

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BleepingComputer.com > Security > Am I infected? What do I do?

When posting your problem, do not run and post a ComboFix logs. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.

To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.

Internet Explorer Pop Ups? Computer Help Plz.

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marjon76 View Member Profile	Jul 18 2008, 05:06 PM Post #1
New Member Group: Members Posts: 8 Joined: 15-July 08 Member No.: 222,966	Hello, I was hoping that you could help me with my computer problem. Well, I use firefox browser, but I keep getting internet explorer pop ups.. by the name of CID... I tried using combofix, but then got scared that I might lose all my documents, so thought I'd ask fix, before I mess up my computer. I was thinking of uninstalling internet explorer using CCleaner but I don't see it listed in the window that shows you all the programs installed on your computer. So, I would greatly appreciate your help in fixing my computer. Thankyou. P.S. the OS is windows xp, the antivirus software I'm using is the free edition of McAfee that comes with AOL. -M This post has been edited by garmanma: Jul 18 2008, 05:52 PM Reason for edit: moved to appropiate forum

boopme View Member Profile	Jul 18 2008, 10:30 PM Post #2
To INSANITY and BEYOND !! Group: Moderator Posts: 8,192 Joined: 10-September 04 From: NJ USA Member No.: 2,608	Hi and welcome. We've a couple points here. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Glad you held off. Next, McAfee is a program that doesn't play nice with other malware tools. You may want to uninstall and select another free one. Remind me for a list ,if you go there. But for now at least turn it off after updating and prior to runnung this scan. Turn back on after. Please download Malwarebytes Anti-Malware and save it to your desktop. alternate download link 1 alternate download link 2 Make sure you are connected to the Internet. Double-click on Download_mbam-setup.exe to install the application. When the installation begins, follow the prompts and do not make any changes to default settings. When installation has finished, make sure you leave both of these checked: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware Then click Finish. MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. On the Scanner tab: Make sure the "Perform Quick Scan" option is selected. Then click on the Scan button. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient. When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found". Click OK to close the message box and continue with the removal process. Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found. Make sure that *everything is checked, and click Remove Selected. When removal is completed, a log report will open in Notepad. The log is automatically saved and can be viewed by clicking the Logs* tab in MBAM. Copy and paste the contents of that report in your next reply and exit MBAM. Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. -------------------- Can you spare some PC cycles to help FIND A CURE .. BC FOLDING TEAM Click me /info.. ThoughtVent a goodplace to discuss.<<>>>Staying Updated Calendar of Updates. For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....

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Time is now: 7th September 2008 - 07:10 PM

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