 Pc Does Not Respond After Troubleshooting |
Welcome Guest ( Log In | Click here to Register a free account now! )
Register a free account to unlock additional features at BleepingComputer.com
Welcome to Bleeping Computer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.  |
 Jul 9 2008, 09:20 AM
Post
#1
|
|
|
New Member  Group: Members Posts: 7 Joined: 24-February 07 Member No.: 113,759  |
 I am working on an OptiPlex GX620 which is out of warranty. I have done the following:- Removed attached devices - External devices not causing failure POST - Removed hard drive and modular bay devices - Removed memory and checked for beep - No beep code after the memory is removed - Cleared the NVRAM Using the RTCRST Jumper on the Dell Desktop or Workstation - No memory beep code is heard after clearing the NVRAM - Swapped current PSU with a Known-Good Power Supply - No beep - The Power Button LED is solid amber (yellow) after all attempts above I believe the motherboard is gone but I could be wrong. Any other suggestions are greatly appreciated. Thanks. |
 |
 
|
|
Jul 9 2008, 10:17 AM
Post
#2
|
|
|
Forum Addict Group: Members Posts: 5,694 Joined: 3-September 05 From: Killeen, TX Member No.: 33,068 |
Well...not getting a beep code may not necessarily be a problem...does the system boot at all?
Can you access the BIOS? Do you get any video display at all? I had a situation with new motherboard, new ram, new PS, fans working...but no video signal getting through. Bent pins on CPU were responsible. Louis |
|
|
|
|
Jul 9 2008, 10:45 AM
Post
#3
|
|
|
New Member Group: Members Posts: 7 Joined: 24-February 07 Member No.: 113,759 |
At one point the system did boot up and I got "Floppy diskette seek failure time chip counter 2 failed. Strike F1 to continue or F2 to run setup" I was never able to select either the keyboard was not responding. I added a PS/2 and tried again and it worked but the computer froze and never recovered. This is when I did the steps in my previous post.
|
|
|
|
|
Jul 9 2008, 12:07 PM
Post
#4
|
|
|
Forum Addict Group: Members Posts: 5,694 Joined: 3-September 05 From: Killeen, TX Member No.: 33,068 |
OK, thanks
 .Take a look at http://support.dell.com/support/edocs/syst...en/ug/codes.htm, in particular the error focusing on the "timer chip counter 2 failed". If you've already gone through the suggested procedures, let me know. Since the system is not currently booting, we can (temporarily) forget about running Dell diagnostics .The one common item which I know can trigger CMOS/BIOS problems is...the CMOS battery. I would take a wild shot at replacing it, whether it needs it or not...it's an inexpensive item which can cause a system to behave very strangely. I'd say that your system is behaving strangely .CMOS Battery Replacement - http://www.liverepair.com/encyclopedia/art...cmosreplace.asp If this brings no relief, I'll have to punt and advise you to wait for inputs from others. Louis |
|
|
|
|
Jul 9 2008, 01:38 PM
Post
#5
|
|
|
New Member Group: Members Posts: 7 Joined: 24-February 07 Member No.: 113,759 |
Yes, I had already tried to replace the battery. The PC powers up but the LCD light is a steady Yellow (amber) color. Nothing really happens just the CPU and PSU fan going. I am beginning to think it could be the motherboard but I could be wrong. I greatly appreciate your assistance.
|
|
|
|
|
Jul 9 2008, 02:32 PM
Post
#6
|
|
|
Forum Addict Group: Members Posts: 5,694 Joined: 3-September 05 From: Killeen, TX Member No.: 33,068 |
Well...my last suggestion will be to take a look at the following links:
No POST - No Video - http://support.gateway.com/s/Checklists/BP...007050376.shtml troubleshooting No Beep No Video - The PC Guide Discussion Forums - http://www.pcguide.com/vb/showthread.php?t=39685 Good luck...someone with more suggestions will probably come along after work is over for the many .Louis |
|
|
|
|
Jul 10 2008, 02:30 PM
Post
#7
|
|
|
New Member Group: Members Posts: 7 Joined: 24-February 07 Member No.: 113,759 |
Appreciate your feedback. I'm going to take the system to a tech shop and have the motherboard and CPU tested. I think I have tried everything I could.
|
|
|
|
|
Jul 10 2008, 04:11 PM
Post
#8
|
|
|
Forum Addict Group: Members Posts: 5,694 Joined: 3-September 05 From: Killeen, TX Member No.: 33,068 |
Sounds good...that's what I would up doing in my situation
.Otherwise, I'd probably still be trying to figure it before I threw it out .Louis |
|
|
|
|
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:
| Lo-Fi Version | Time is now: 10th October 2008 - 01:51 PM |
© 2003-2008 All Rights Reserved Bleeping Computer LLC.