 Pc Totally Hijacked By Viruswebprotect2008.com |
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When posting your problem, do not run and post a ComboFix logs. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.
To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.
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 Jun 14 2008, 03:13 AM
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#1
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New Member  Group: Members Posts: 4 Joined: 14-June 08 Member No.: 216,103  |
1. The desktop background was changed to show a bio-hazard symbol on a red background with a message of (I can't remember the exact wording) a security risk and "click here to download security software". 2. Three new shortcut icons were added to the desktop labelled "Error cleaner", "Privacy protector" and "Spyware&Malware Protection". The destination for all of these is "viruswebprotect2008.com. I have deleted these but they have since returned. 3. Internet explorer continuously pops up and navigates to undesirable sites. 4. Task Manager is disabled (the popup menu that appears when you right click on the system tray has task manager greyed out). 5. Using Ctrl-Alt-Del causes item 3 above to occur. 6. A "Windows Security Alert" pops up regularly warning of a security attack attempt with "Click here to download spyware remover for total protection." Clicking it opens Internet Explorer and an attempt to navigate to "SafeWebNavigate2008.com". 7. A "Spyware Alert" message box also regularly pops up stating that "Worm.Win32.NetBooster has been detected...blah blah blah...Click Yes to remove it from your PC." Clicking Yes has the same effect as item 6 above. 8. A "System Alert" speech bubble regularly appears at the bottom right saying that virus activity has been detected and that I should use the recommended antispy software. Presumably it means the "recommendations" in items 6 and 7 above. 9. A full scan by McAfee found absolutely nothing. 10. The start menu has been seriously restricted. I have recently used application but that's about it. There is no All Programs, Control Panel, Run, or anything except Printers and "Set Program Access and Defaults" on the right hand column. 11. The time in the system tray has ": VIRUS ALERT" after it. I am running Windows XP Professional. I have been able to log on as myself (this all originally happened to my wife) with the internet unplugged and was able to start Task Manager before it got disabled. But I can't do anything! The computer is completely unusable (I'm writing this on another, old one). Please help. How can I fix it? How can I stop it happening again? I'm desperate! Thanks in advance. |
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Jun 14 2008, 07:36 AM
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#2
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 Bleepin' Janitor Group: Global Moderator Posts: 19,357 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
Please print out and follow the instructions for using SDFix in BC's self-help tutorial "How to use SDFix".
-- When using this tool, you must use the Administrator's account or an account with "Administrative rights" -- Disconnect from the Internet and temporarily disable your anti-virus and any anti-malware real time protection before performing a scan. When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt. Please copy and paste the contents of Report.txt in your next reply. Be sure to renable you anti-virus and and other security programs before connecting to the Internet. To fix the restrictions put in place by this infection, please open the SDFix folder or download XP_CodecRepair.inf and save it to your desktop.
Please download Malwarebytes Anti-Malware and save it to your desktop. alternate download link 1 alternate download link 2
Go to Start > Control Panel > Display. Click on the "Desktop" tab, then the "Customize Desktop..." button. Click on the "Web" tab, then under Web Pages, uncheck and delete everything you find (except "My Current Home page"). These are some common malware related entries you may see:
Also, make sure the Lock desktop items box is unchecked. Click "Ok", then "Apply" and "Ok". -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2010  Member of UNITE, Unified Network of Instructors and Trusted Eliminators |
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Jun 17 2008, 07:34 AM
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#3
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New Member Group: Members Posts: 4 Joined: 14-June 08 Member No.: 216,103 |
Thank you so much for your help. Malwarebytes did detect a couple of trojans and seems to have cleaned them. I have included the logs below just in case they tell you something else that I didn't pick up but need to know.
I realised that I had my wife's account set up as an administrator, which was really dumb (I'm in I.T., too - I should have locked that down from the start). I have rectified that, although I've now discovered that my son's favourite game (Lego StarWars) won't run unless it's run on an administrator account. There's still a few things acting a bit funny, such as Outlook Express (though it may just be that it's not running with administrator priviledges any more), so I've still got a bit of cleaning up to do, but at least we can use the PC again! Thanks again for your help. SDFix Log: SDFix: Version 1.192 Run by Mark on Sat 14/06/2008 at 23:39 Microsoft Windows XP [Version 5.1.2600] Running From: C:\SDFix Checking Services : Restoring Windows Registry Values Restoring Windows Default Hosts File Restoring Default HomePage Value Restoring Default Desktop Components Value Restoring Windows ProductId To Remove Fake Virus Alert Restoring Time Format To Remove Fake Virus Alert Rebooting Checking Files : Trojan Files Found: C:\WINDOWS\system32\yayAPGAR.dll - Deleted C:\Documents and Settings\Mark\Favorites\Error Cleaner.url - Deleted C:\Documents and Settings\Mark\Favorites\Privacy Protector.url - Deleted C:\Documents and Settings\Mark\Favorites\Spyware&Malware Protection.url - Deleted C:\WINDOWS\kvsdpfeaglr.dll - Deleted C:\WINDOWS\pebgkxwq.exe - Deleted C:\WINDOWS\rnopbfgt.dll - Deleted C:\WINDOWS\rtsplgob.dll - Deleted C:\WINDOWS\xkefqtgs.dll - Deleted Removing Temp Files ADS Check : Final Check : catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net Rootkit scan 2008-06-14 23:45:31 Windows 5.1.2600 Service Pack 2 NTFS scanning hidden processes ... scanning hidden services & system hive ... scanning hidden registry entries ... scanning hidden files ... scan completed successfully hidden processes: 0 hidden services: 0 hidden files: 0 Remaining Services : Authorized Application Key Export: [HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list] "%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019" "C:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe"="C:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe:*:Enabled:CyberLink PowerDVD DX" "C:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe"="C:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe:*:Enabled:CyberLink PowerDVD DX Resident Program" "%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000" "C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE:*:Enabled:Microsoft Office OneNote" "C:\\Program Files\\Microsoft LifeCam\\LifeCam.exe"="C:\\Program Files\\Microsoft LifeCam\\LifeCam.exe:*:Enabled:LifeCam.exe" "C:\\Program Files\\Microsoft LifeCam\\LifeExp.exe"="C:\\Program Files\\Microsoft LifeCam\\LifeExp.exe:*:Enabled:LifeExp.exe" "C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"="C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe:*:Enabled:McAfee Network Agent" [HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list] "%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019" "C:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe"="C:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe:*:Enabled:CyberLink PowerDVD DX" "C:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe"="C:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe:*:Enabled:CyberLink PowerDVD DX Resident Program" "%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000" Remaining Files : File Backups: - C:\SDFix\backups\backups.zip Files with Hidden Attributes : Sun 8 Jun 2008 20,487 A.SHR --- "C:\Program Files\McAfee\MQC\MRU.bak" Sun 8 Jun 2008 265 A.SHR --- "C:\Program Files\McAfee\MQC\qcconf.bak" Fri 18 Apr 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp" Finished! Malwarebytes Log: Malwarebytes' Anti-Malware 1.17 Database version: 854 12:17:31 AM 15/06/2008 mbam-log-6-15-2008 (00-17-31).txt Scan type: Quick Scan Objects scanned: 60176 Time elapsed: 12 minute(s), 26 second(s) Memory Processes Infected: 0 Memory Modules Infected: 1 Registry Keys Infected: 6 Registry Values Infected: 2 Registry Data Items Infected: 2 Folders Infected: 5 Files Infected: 12 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: C:\WINDOWS\system32\iiffFuVn.dll (Trojan.Vundo) -> Unloaded module successfully. Registry Keys Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6d978e8a-2b8f-45a9-bbeb-c83da98d00b5} (Trojan.Vundo) -> Delete on reboot. HKEY_CLASSES_ROOT\CLSID\{6d978e8a-2b8f-45a9-bbeb-c83da98d00b5} (Trojan.Vundo) -> Delete on reboot. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Malware.Trace) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\Software\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully. Registry Values Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{17f75949-1435-4cbe-950c-15e05b512fb1} (Trojan.Vundo) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\34c09f45 (Trojan.Vundo) -> Quarantined and deleted successfully. Registry Data Items Infected: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\iifffuvn -> Delete on reboot. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Authentication Packages (Trojan.FakeAlert) -> Data: c:\windows\system32\iifffuvn -> Delete on reboot. Folders Infected: C:\Documents and Settings\All Users\Application Data\Adsl Software Limited (Rogue.MalWarrior) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Adsl Software Limited\WinSpywareProtect (Rogue.MalWarrior) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Adsl Software Limited\WinSpywareProtect\DELETED (Rogue.MalWarrior) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Adsl Software Limited\WinSpywareProtect\LOG (Rogue.MalWarrior) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Adsl Software Limited\WinSpywareProtect\SAVED (Rogue.MalWarrior) -> Quarantined and deleted successfully. Files Infected: C:\WINDOWS\system32\iiffFuVn.dll (Trojan.Vundo) -> Delete on reboot. C:\WINDOWS\system32\nVuFffii.ini (Trojan.Vundo) -> Quarantined and deleted successfully. C:\WINDOWS\system32\nVuFffii.ini2 (Trojan.Vundo) -> Quarantined and deleted successfully. C:\WINDOWS\eptb.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully. C:\Documents and Settings\Vicky\Local Settings\Temp\winpole32.exe (Trojan.Downloader) -> Quarantined and deleted successfully. C:\Documents and Settings\Vicky\Local Settings\Temporary Internet Files\Content.IE5\0ITCCUB1\css4[1] (Trojan.FakeAlert) -> Quarantined and deleted successfully. C:\Documents and Settings\Vicky\Local Settings\Temporary Internet Files\Content.IE5\ATUNA1IJ\226[1].exe (Trojan.Downloader) -> Quarantined and deleted successfully. C:\Documents and Settings\Vicky\Local Settings\Temporary Internet Files\Content.IE5\F5BPAS48\kb456456[1] (Trojan.FakeAlert) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Adsl Software Limited\WinSpywareProtect\WinSpywareProtect.exe (Rogue.MalWarrior) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Adsl Software Limited\WinSpywareProtect\LOG\20080614204348796.log (Rogue.MalWarrior) -> Quarantined and deleted successfully. C:\WINDOWS\system32\autorun.inf (Trojan.Agent) -> Quarantined and deleted successfully. C:\WINDOWS\system32\clkcnt.txt (Trojan.Vundo) -> Quarantined and deleted successfully. |
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Jun 17 2008, 08:53 AM
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#4
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Bleepin' Janitor Group: Global Moderator Posts: 19,357 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
Did you reboot the computer after using MBAM? If it encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to do so will prevent MBAM from removing all the malware. Your log indicates some files will be deleted on reboot. If you have not rebooted, make sure you do this. When done, rescan again with MBAM, click the Logs tab and copy/paste the contents of the new report in your next reply.
Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet. Please download and install SUPERAntiSpyware Free
Double-click ATF-Cleaner.exe to run the program.
Scan with SUPERAntiSpyware as follows:
-------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2010 Member of UNITE, Unified Network of Instructors and Trusted Eliminators |
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Jun 17 2008, 11:32 PM
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#5
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New Member Group: Members Posts: 4 Joined: 14-June 08 Member No.: 216,103 |
I certainly did reboot after running MBAM, but I didn't do another scan. So I ran another scan now and it still found some nasties (log included below), which required a reboot, which I did. Then I realised that I hadn't downloaded the latest update, so I did that and ran another scan (log also included), which required a reboot, which I did and then ran a third scan, which still found a nasty (yet another log included). At this point I decided to continue with your other instructions. The log for SUPERAntiSpyware is included, too. While SUPERAntiSpyware was running I realised that the account that I used to run the MBAM scans had been switched to limited access, so I logged off and logged on under an administrator account and re-ran MBAM. It found and removed the last remaining file, without requiring a reboot (and if you're not yet sick of them, the log file for this one is included, too). But I rebooted anyway and did another scan, which found nothing at all!
Thanks again. Here are the logs: MBAM 1: Malwarebytes' Anti-Malware 1.17 Database version: 854 11:21:23 AM 18/06/2008 mbam-log-6-18-2008 (11-21-23).txt Scan type: Quick Scan Objects scanned: 36989 Time elapsed: 3 minute(s), 22 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 2 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: C:\WINDOWS\system32\iiffFuVn.dll (Trojan.Vundo) -> Delete on reboot. C:\WINDOWS\system32\nVuFffii.ini (Trojan.Vundo) -> Quarantined and deleted successfully. MBAM 2: Malwarebytes' Anti-Malware 1.17 Database version: 865 11:29:59 AM 18/06/2008 mbam-log-6-18-2008 (11-29-59).txt Scan type: Quick Scan Objects scanned: 37391 Time elapsed: 2 minute(s), 13 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 1 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: C:\WINDOWS\system32\iiffFuVn.dll (Trojan.Vundo) -> Delete on reboot. MBAM 3: Malwarebytes' Anti-Malware 1.17 Database version: 865 11:35:50 AM 18/06/2008 mbam-log-6-18-2008 (11-35-50).txt Scan type: Quick Scan Objects scanned: 37302 Time elapsed: 3 minute(s), 20 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 1 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: C:\WINDOWS\system32\iiffFuVn.dll (Trojan.Vundo) -> Delete on reboot. SUPERAntiSpyware: SUPERAntiSpyware Scan Log http://www.superantispyware.com Generated 06/18/2008 at 01:01 PM Application Version : 4.15.1000 Core Rules Database Version : 3484 Trace Rules Database Version: 1475 Scan type : Complete Scan Total Scan Time : 01:08:38 Memory items scanned : 159 Memory threats detected : 0 Registry items scanned : 5413 Registry threats detected : 0 File items scanned : 71393 File threats detected : 0 Adware.Tracking Cookie .serving-sys.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .bs.serving-sys.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .serving-sys.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .serving-sys.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .serving-sys.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .serving-sys.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .serving-sys.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .2o7.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .imrworldwide.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .imrworldwide.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .2o7.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .msnportal.112.2o7.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .atdmt.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .overture.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .doubleclick.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\x54gkyh8.default\cookies.txt ] .imrworldwide.com [ C:\Documents and Settings\Vicky.VICKYSPC\Application Data\Mozilla\Firefox\Profiles\ib6mnjp8.default\cookies.txt ] .msnportal.112.2o7.net [ C:\Documents and Settings\Vicky.VICKYSPC\Application Data\Mozilla\Firefox\Profiles\ib6mnjp8.default\cookies.txt ] .imrworldwide.com [ C:\Documents and Settings\Vicky.VICKYSPC\Application Data\Mozilla\Firefox\Profiles\ib6mnjp8.default\cookies.txt ] .atdmt.com [ C:\Documents and Settings\Vicky.VICKYSPC\Application Data\Mozilla\Firefox\Profiles\ib6mnjp8.default\cookies.txt ] .overture.com [ C:\Documents and Settings\Vicky.VICKYSPC\Application Data\Mozilla\Firefox\Profiles\ib6mnjp8.default\cookies.txt ] .statse.webtrendslive.com [ C:\Documents and Settings\Vicky.VICKYSPC\Application Data\Mozilla\Firefox\Profiles\ib6mnjp8.default\cookies.txt ] .tribalfusion.com [ C:\Documents and Settings\Vicky.VICKYSPC\Application Data\Mozilla\Firefox\Profiles\ib6mnjp8.default\cookies.txt ] MBAM 4: Malwarebytes' Anti-Malware 1.17 Database version: 867 2:05:54 PM 18/06/2008 mbam-log-6-18-2008 (14-05-54).txt Scan type: Quick Scan Objects scanned: 34916 Time elapsed: 2 minute(s), 45 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) |
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Jun 18 2008, 08:31 AM
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#6
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Bleepin' Janitor Group: Global Moderator Posts: 19,357 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
There are no shortcuts or guarantees when it comes to malware removal. Sometimes it takes several efforts with different or even the same tools to do the job. Even then, with some types of malware infections, the task can be arduous.
If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state. The easiest and safest way to do this is:
-------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2010 Member of UNITE, Unified Network of Instructors and Trusted Eliminators |
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Jun 20 2008, 04:03 AM
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#7
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New Member Group: Members Posts: 4 Joined: 14-June 08 Member No.: 216,103 |
I have made the restore point and cleanded up all previous ones. I had tried restoring my system (before trying this website for help), but the infection had already deleted all of my restore points and created it's own, obviously infected, one. But that's all gone now.
Thank you once again for all your help, I really appreciate it. |
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Jun 20 2008, 06:50 AM
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#8
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Bleepin' Janitor Group: Global Moderator Posts: 19,357 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
You're welcome.
To protect yourself against malware and reduce the potential for re-infection, be sure to read: • "Simple and easy ways to keep your computer safe". • "How did I get infected?, With steps so it does not happen again!". • "Best Practices - Internet Safety for 2008". • "Hardening Windows Security - Part 1 & Part 2". • "IE Recommended Minimal Security Settings". • "How to Set Security Options in the Firefox Browser". -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2010 Member of UNITE, Unified Network of Instructors and Trusted Eliminators |
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Jun 27 2008, 12:30 AM
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#9
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New Member Group: Members Posts: 1 Joined: 27-June 08 Member No.: 218,881 |
 I am also a victim of this same scenario. I just got infected by this last night and it was from using a link from a “good” website to download a free microsoft photo editor. Turned out to be our above mentioned villains instead. It has taken over the whole laptop. It changed the desktop (same as described by TooSleepy), removed all of my recovery points in system recovery, removed my control panel and my computer links + the C:/ drive access, and will not uninstall. It is now redirecting to: safewebnavigate2008.com and also uses the domain: 2008antivirusxp.com. This is a damaging virus and adware attack. It has just devastated me both financially and emotionally. I was just getting everything switched over to my laptop as I will be moving and have the desktop in storage for a time. I work on the Internet and cannot afford this right now. My disc drive has a broken belt, which has been a pain, but I have still been able to use the laptop without issue. Now I cannot even reformat without buying a new disk drive and my laptop is hardly worth buying one for. I’m feeling pretty down right now and I sure hope these people are happy that they just took a single woman that has barely got a roof over her head and put her out of commission. Bravo! How gallant of them. I'm writing this from my other pc, but not sure how I'm going to work with this one when it is in a storage unit. I did try the SDFix thing. It didn't work at all. I'm just not sure what to do now, but hope that someone can do something to stop these people. I don't mean to whine but I did need to talk about it to someone that could understand. |
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Jun 27 2008, 06:04 AM
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#10
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Bleepin' Janitor Group: Global Moderator Posts: 19,357 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
Welcome to BC SadLady
Sorry to hear about your situation as a result of this infection. If you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members in the same thread with different problems. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette. Thanks for your cooperation. -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2010 Member of UNITE, Unified Network of Instructors and Trusted Eliminators |
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Aug 25 2008, 05:20 PM
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#11
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New Member Group: Members Posts: 1 Joined: 25-August 08 Member No.: 233,226 |
Hi
Just wanted to say thanks for the advice and tools given here. They have worked wonders to fix the same problem for me. Two bits of advice: I ran the tools first as the Administrator but still found it necessary to run them under the infected user account too. I did these in safe and normal Windows modes. I did a complete scan with Malwarebytes' Anti-Malware to make sure too. Lots of the viruses were in system restore folders as well as desktop etc. Second the link to the XP_CodecRepair file above does not work. The same file can be found in the SDFix folder and is called XP_VirusAlert_Repair.inf or W2K_VirusAlert_Repair.inf Thanks a million again! James |
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Aug 26 2008, 08:13 AM
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#12
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Bleepin' Janitor Group: Global Moderator Posts: 19,357 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
Welcome to BC acemcbuller
I'm glad your problem has been resolved. However, it's not a safe practice to be following specific instructions provided to someone else. The same reply I gave to SadLady applies in your case. QUOTE Second the link to the XP_CodecRepair file above does not work. The same file can be found in the SDFix folder and is called XP_VirusAlert_Repair.inf or W2K_VirusAlert_Repair.inf Yes, you are correct. The file names were changed during an update on 08/05/08 but the instructions I provided were given on 7/14/08 before the names were changed. I have since updated my instructions but that is something which can happen when following older instructions given to another member.If you need assistance in the future, it's best that you tell us what specific issues YOU are having rather than point to someone else. That's what this forum is for so feel free to start your own topic anytime and someone will assist you with your issues specifically. -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2010 Member of UNITE, Unified Network of Instructors and Trusted Eliminators |
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