 Problem With Windows Live Messenger, Problem with Windows Live Messenger |
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 May 14 2008, 08:06 AM
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#1
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New Member  Group: Members Posts: 2 Joined: 14-May 08 Member No.: 208,893  |
I'm writing to ask help for a problem during the Windows Live Messenger installation. I run Windows Live Installer and it seems to start the download of the program. When the downloading reachs the 99% of the messenger installation the installer gives me an error. Here I paste the relevant part of WindowsUpdate.log from C:\Windows\ 2008-05-14 14:30:30:351 2032 1128 Misc =========== Logging initialized (build: 7.0.6001.18000, tz: +0200) =========== 2008-05-14 14:30:30:351 2032 1128 Misc = Process: C:\Program Files\Windows Live\installer\WLSetupSvc.exe 2008-05-14 14:30:30:351 2032 1128 Misc = Module: C:\Windows\system32\wuapi.dll 2008-05-14 14:30:30:347 2032 1128 COMAPI ------------- 2008-05-14 14:30:30:351 2032 1128 COMAPI -- START -- COMAPI: Search [ClientId = WLSetupSvc] 2008-05-14 14:30:30:351 2032 1128 COMAPI --------- 2008-05-14 14:30:30:358 1172 9bc Agent ************* 2008-05-14 14:30:30:358 1172 9bc Agent ** START ** Agent: Finding updates [CallerId = WLSetupSvc] 2008-05-14 14:30:30:358 1172 9bc Agent ********* 2008-05-14 14:30:30:358 1172 9bc Agent * Online = Yes; Ignore download priority = No 2008-05-14 14:30:30:358 1172 9bc Agent * Criteria = "(CategoryIDs contains '0f780185-b1d7-4bce-859b-be749d8dd334')" 2008-05-14 14:30:30:358 1172 9bc Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} 2008-05-14 14:30:30:360 2032 1128 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = WLSetupSvc] 2008-05-14 14:30:30:377 1172 9bc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab: 2008-05-14 14:30:30:384 1172 9bc Misc Microsoft signed: Yes 2008-05-14 14:30:36:691 1172 9bc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab: 2008-05-14 14:30:36:703 1172 9bc Misc Microsoft signed: Yes 2008-05-14 14:30:36:731 1172 9bc Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://www.update.microsoft.com/v7/microso...edir/muauth.cab 2008-05-14 14:30:36:732 1172 9bc Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab: 2008-05-14 14:30:36:744 1172 9bc Misc Microsoft signed: Yes 2008-05-14 14:30:39:500 1172 9bc Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab: 2008-05-14 14:30:39:514 1172 9bc Misc Microsoft signed: Yes 2008-05-14 14:30:51:168 1172 9bc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab: 2008-05-14 14:30:51:174 1172 9bc Misc Microsoft signed: Yes 2008-05-14 14:30:51:265 1172 9bc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab: 2008-05-14 14:30:51:271 1172 9bc Misc Microsoft signed: Yes 2008-05-14 14:30:51:279 1172 9bc PT +++++++++++ PT: Synchronizing server updates +++++++++++ 2008-05-14 14:30:51:279 1172 9bc PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://www.update.microsoft.com/v6/ClientW...ice/client.asmx 2008-05-14 14:30:57:135 1172 9bc Driver DriverUtil marking {A811F9A1-2759-4BD5-BD99-36BFCE6AFB32}.100 e_detectionStateInstallable 2008-05-14 14:30:57:135 1172 9bc Driver Matched driver to device PCI\VEN_168C&DEV_001C&SUBSYS_10261A3B&REV_01 2008-05-14 14:30:57:135 1172 9bc Driver Status: 0x180200a, ProblemNumber: 00000000 2008-05-14 14:30:57:135 1172 9bc Driver Calculated driver attributes as 0x00000000 2008-05-14 14:31:05:435 1172 9bc Agent * Added update {8CBAB456-4B3F-448E-A3C1-315795783047}.100 to search result 2008-05-14 14:31:05:435 1172 9bc Agent * Found 1 updates and 42 categories in search; evaluated appl. rules of 588 out of 715 deployed entities 2008-05-14 14:31:05:490 1172 9bc Agent ********* 2008-05-14 14:31:05:490 1172 9bc Agent ** END ** Agent: Finding updates [CallerId = WLSetupSvc] 2008-05-14 14:31:05:490 1172 9bc Agent ************* 2008-05-14 14:31:05:508 2032 12d0 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = WLSetupSvc] 2008-05-14 14:31:05:513 2032 12d0 COMAPI - Updates found = 1 2008-05-14 14:31:05:513 2032 12d0 COMAPI --------- 2008-05-14 14:31:05:513 2032 12d0 COMAPI -- END -- COMAPI: Search [ClientId = WLSetupSvc] 2008-05-14 14:31:05:513 2032 12d0 COMAPI ------------- 2008-05-14 14:31:06:002 2032 12d0 COMAPI ------------- 2008-05-14 14:31:06:002 2032 12d0 COMAPI -- START -- COMAPI: Download [ClientId = WLSetupSvc] 2008-05-14 14:31:06:002 2032 12d0 COMAPI --------- 2008-05-14 14:31:06:002 2032 12d0 COMAPI - Forced: No; Download priority: 3 2008-05-14 14:31:06:002 2032 12d0 COMAPI - Updates in request: 1 2008-05-14 14:31:06:002 2032 12d0 COMAPI - ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} 2008-05-14 14:31:06:041 2032 12d0 COMAPI <<-- SUBMITTED -- COMAPI: Download [ClientId = WLSetupSvc] 2008-05-14 14:31:06:043 1172 9bc DnldMgr ************* 2008-05-14 14:31:06:043 1172 9bc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = WLSetupSvc] 2008-05-14 14:31:06:043 1172 9bc DnldMgr ********* 2008-05-14 14:31:06:043 1172 9bc DnldMgr * Call ID = {2039DE79-DFFD-4E44-A5FE-45F8CC7F2597} 2008-05-14 14:31:06:043 1172 9bc DnldMgr * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 1, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D} 2008-05-14 14:31:06:043 1172 9bc DnldMgr * Updates to download = 1 2008-05-14 14:31:06:043 1172 9bc Agent * Title = Windows Live Messenger 2008-05-14 14:31:06:043 1172 9bc Agent * UpdateId = {8CBAB456-4B3F-448E-A3C1-315795783047}.100 2008-05-14 14:31:06:044 1172 9bc Agent * Bundles 1 updates: 2008-05-14 14:31:06:044 1172 9bc Agent * {7B33A4AC-10AB-479A-9B64-4A9D1C671AD8}.100 2008-05-14 14:31:06:182 1172 9bc Agent ********* 2008-05-14 14:31:06:182 1172 9bc Agent ** END ** Agent: Downloading updates [CallerId = WLSetupSvc] 2008-05-14 14:31:06:182 1172 9bc Agent ************* 2008-05-14 14:31:10:490 1172 9bc Report REPORT EVENT: {206C41CD-45F7-4DA3-A485-33EE0B27740A} 2008-05-14 14:31:05:490+0200 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WLSetupSvc Success Software Synchronization Windows Update Client successfully detected 1 updates. 2008-05-14 14:36:06:382 1172 14a0 DnldMgr BITS job {58ADA28F-664F-492A-A862-01777440892D} hit a transient error, updateId = {7B33A4AC-10AB-479A-9B64-4A9D1C671AD8}.100, error = 0x80072EE2 2008-05-14 14:36:06:382 1172 14a0 DnldMgr Attempt no. 1 to resume the job 2008-05-14 14:41:06:627 1172 177c DnldMgr BITS job {58ADA28F-664F-492A-A862-01777440892D} hit a transient error, updateId = {7B33A4AC-10AB-479A-9B64-4A9D1C671AD8}.100, error = 0x80072EE2 2008-05-14 14:41:06:627 1172 177c DnldMgr Attempt no. 2 to resume the job 2008-05-14 14:46:02:498 1172 904 DnldMgr BITS job {58ADA28F-664F-492A-A862-01777440892D} hit a transient error, updateId = {7B33A4AC-10AB-479A-9B64-4A9D1C671AD8}.100, error = 0x80072EFE 2008-05-14 14:46:02:498 1172 904 DnldMgr Attempt no. 3 to resume the job 2008-05-14 14:50:01:890 1172 1050 DnldMgr BITS job {58ADA28F-664F-492A-A862-01777440892D} hit a transient error, updateId = {7B33A4AC-10AB-479A-9B64-4A9D1C671AD8}.100, error = 0x80072EFE 2008-05-14 14:50:01:890 1172 1050 DnldMgr Will not attempt to resume the job as it has reached the maximum number of attempts. 2008-05-14 14:50:01:890 1172 1050 DnldMgr Error 0x80072efe occurred while downloading update; notifying dependent calls. 2008-05-14 14:50:02:197 2032 12c4 COMAPI >>-- RESUMED -- COMAPI: Download [ClientId = WLSetupSvc] 2008-05-14 14:50:02:197 2032 12c4 COMAPI - Download call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0) 2008-05-14 14:50:02:198 2032 12c4 COMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x80240022 2008-05-14 14:50:02:198 2032 12c4 COMAPI --------- 2008-05-14 14:50:02:198 2032 12c4 COMAPI -- END -- COMAPI: Download [ClientId = WLSetupSvc] 2008-05-14 14:50:02:198 2032 12c4 COMAPI ------------- 2008-05-14 14:50:07:131 1172 25c Report REPORT EVENT: {49D36164-FBC5-41CC-B5C8-407F09166C88} 2008-05-14 14:50:02:130+0200 1 161 101 {8CBAB456-4B3F-448E-A3C1-315795783047} 100 80072efe WLSetupSvc Failure Content Download Error: Download failed. I hope that somebody could help me, I've looked for similar problems but i couldn't get the solution. This post has been edited by Isfendhar: May 14 2008, 08:12 AM |
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May 14 2008, 07:04 PM
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 Visually handicapped, hence the avatar :0) Group: Moderator Posts: 13,432 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
The log says that it tried to download the file 3 times (using BITS) and received an error of: 0x80072EE2
Here's a link that cites some resolutions for this (and other) Windows Update errors: http://support.microsoft.com/kb/836941 -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
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May 15 2008, 05:46 AM
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#3
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New Member Group: Members Posts: 2 Joined: 14-May 08 Member No.: 208,893 |
Thank you for your reply,
the proble is that i've this problem only with the messenger installation, i haven't any problem with the windows updates.. |
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