 Corupt Administrator User |
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 May 11 2008, 01:55 PM
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New Member  Group: Members Posts: 2 Joined: 11-May 08 Member No.: 208,294  |
I received a trojan horse virus that has corupted my admin user profile and will not allow me access to do anything as an administrator. I've even tried to load my reinstall dvd and the drivers and utilities dvd at restart but they will not load. I can pull programs from the dvd but cannot access the diagnostics repair on dvd. As usual the prompt for administrator passcode come up but when I type it in and hit enter the screen goes blank and reappears with "cannot access file or user does not exist." At log on, I get: The User Profile Service service failed the logon. User profile cannot be loaded. Because its the administrator user that has the issue, the computer will not allow me to perform any type of function that will promote change within the system. The options available to fix regular user functions do not apply to the Admin user functions because of passcode protection. I cannot access files under admin user to tranfer or do anything. Two other profiles exist without passcodes are still operable. If anyway possible I would like to hopefully retain my data under admin profile and fix errors. This post has been edited by CBuggsC: May 11 2008, 04:36 PM |
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May 11 2008, 03:27 PM
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 Bleeping entraÎner Group: HJT Team Coach Posts: 1,402 Joined: 24-September 04 Member No.: 2,990 |
Look at this link:
http://windowshelp.microsoft.com/Windows/e...22001e1033.mspx Before doing any of this, go offline and unplug your modem! Backdoor Trojans are known to steal your passwords and your critical information/identity (bank and credit card numbers) -------------------- MS MVP Windows-Security 2006-2008
Member of UNITE, the Unified Network of Instructors and Trusted Eliminators Admin PC Pitstop |
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| Lo-Fi Version | Time is now: 16th May 2008 - 12:09 AM |
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