Blue Screen

Blue Screen can't on the webcam in the chat room

#1 tom cruise

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Posted 29 April 2008 - 02:38 PM

Hi! I have owned HP Pavilion dv6605 , it running window Vista. When I get into the chartroom and turned on my web cam , I will have a blue Screen and shut down automatically. I have contact to Hp, and they told me to install Chip Set and Bios . None of those working . Here is my diagnostics tells me when i got back on . Can anyone help me to solve this problem . thanks

Attached File(s)

blue_screen.rtf (966bytes)
Number of downloads: 24

#2 usasma

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Posted 29 April 2008 - 04:09 PM

This error indicates that there's a problem with the hardware, not with the drivers

From the help files for Windows Debugging Tools:

Quote

Bug Check 0xFE: BUGCODE_USB_DRIVER
The BUGCODE_USB_DRIVER bug check has a value of 0x000000FE. This indicates that an error has occurred in a Universal Serial Bus (USB) driver.

Parameters
The four bug check parameters are displayed on the blue screen. Parameter 1 identifies the type of violation.

As parameter 1 in your error message is a 5 - here's what it says about that:

Quote

Parameter 1-Parameter 2-Parameter -Parameter 4-Cause of Error

0x5-----------Reserved----Reserved-----Reserved---A hardware failure has occurred due to a bad physical address found in a hardware data structure. This is not due to a driver bug.

If you're running your webcam using USB, I'd suggest trying another USB port (not the one next to it). If it still BSOD's on you, I'd have to suspect either the USB device, or a problem with the USB stuff on the motherboard.

- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **

#3 tom cruise

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Posted 29 April 2008 - 04:40 PM

Could you show me steps by step to solve this problem? :huh:

#4 Juha

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Posted 29 April 2008 - 07:45 PM

Quote

Could you show me steps by step to solve this problem?

If you mean literally 'showing', that might be a little hard... and we might need a webcam!

Have you tried Usasma's first step: If you're running your webcam using USB, I'd suggest trying another USB port (not the one next to it)...
You haven't given a feedback.

#5 tom cruise

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Posted 30 April 2008 - 07:10 AM

I tried with the other USB ports , but it still has a blue screen problem.

#6 usasma

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Posted 01 May 2008 - 06:00 AM

Are there any other USB devices connected to your system? If so, try disconnecting all of them.

If this fixes the problem, then it's one of the devices that's causing the problem.
If it doesn't, then it's likely that the problem is with your motherboard (presuming that the BIOS is updated and that the motherboard/chipset/CPU drivers are updated).

- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **