 Windows Update Kb938371 Causing Conflict With Mouse Driver |
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 Apr 8 2008, 11:17 PM
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#1
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New Member  Group: Members Posts: 7 Joined: 16-December 07 Member No.: 176,808  |
Here is the update that is causing the problem: Update for Windows Vista (KB938371) Download size: 4.9 MB You may need to restart your computer for this update to take effect. Update type: Important Install this update to enable future updates to install successfully on all editions of Windows Vista. This update may be required before selected future updates can be installed. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be removed. More information: http://support.microsoft.com/kb/938371 Help and Support: http://support.microsoft.com Any suggestions or workarounds? This is a critical update pre-SP1, so I'd like to install it at some point. Thanks in advance. |
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Apr 9 2008, 03:39 AM
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#2
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New Member Group: Members Posts: 2 Joined: 8-April 08 Member No.: 201,762 |
did you try reinstalling the mouse drivers after windows update? look for updated mouse drivers?
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Apr 9 2008, 04:06 AM
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#3
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New Member Group: Members Posts: 7 Joined: 16-December 07 Member No.: 176,808 |
This my mouse:
http://www.logitech.com/index.cfm/428/958&cl=us,en And according to that page, "This device uses the native drivers when used with Microsoft Vista™." So, I'm not sure what to do. |
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Apr 9 2008, 07:20 AM
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#4
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 Distinguished Member Group: Members Posts: 772 Joined: 5-January 07 From: Australia Member No.: 104,783 |
Do you have an old spare mouse if so remove the logitech install the update and reinstall the Logitech.
This post has been edited by Monty007: Apr 9 2008, 07:28 AM --------------------  |
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Apr 9 2008, 09:08 AM
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#5
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New Member Group: Members Posts: 7 Joined: 16-December 07 Member No.: 176,808 |
QUOTE(Monty007 @ Apr 9 2008, 08:20 AM)  Do you have an old spare mouse if so remove the logitech install the update and reinstall the Logitech. I tried that already. The computer won't recognize the mouse when I do that. This is really irritating, I wish I knew why this was happening. |
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Apr 10 2008, 02:30 PM
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#6
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Member Group: Members Posts: 19 Joined: 27-October 07 Member No.: 165,719 |
if you havent changed the restore settings thre should a restore point that you can put your computer back to, right up to b4 u updated. I did it last night and now its all good.
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May 12 2008, 10:36 AM
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#7
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New Member Group: Members Posts: 8 Joined: 22-April 08 Member No.: 204,598 |
QUOTE(USAFPhoenix @ Apr 9 2008, 10:08 AM) I tried that already. The computer won't recognize the mouse when I do that. This is really irritating, I wish I knew why this was happening. Did you ever get this resolved? I have the same problem on one of my machines.
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| Lo-Fi Version | Time is now: 6th July 2008 - 08:23 AM |
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