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> Norton Antivirus, Error
bvdman89
post Mar 24 2008, 07:30 PM
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Hello. I'm using Norton AntiVirus 2007. Under Auto-Protect it says Error (see screenshot). Any ideas why? I have a Windows XP SP2 computer. I've already run automatic update (which is what the Norton fix tool on the left did) but I still have this error.


This post has been edited by bvdman89: Mar 24 2008, 07:32 PM
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david28
post Mar 25 2008, 12:34 AM
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Have you tried pressing Fix Now?
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bvdman89
post Mar 25 2008, 06:30 PM
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Yes, when I press that, automatic update runs and the problem is still there. It only gets fixed temporarily after I restart the computer. A few minutes in, the error occurs.
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Budapest
post Mar 25 2008, 06:33 PM
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Do you have another anti-virus installed on your computer besides Norton?

It's never a good idea to have more than one anti-virus installed as their real-time protections tend to fight against each other.


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bvdman89
post Mar 25 2008, 08:09 PM
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Nope. No others.
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Budapest
post Mar 25 2008, 08:15 PM
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I would uninstall Norton (using the uninstall tool downloaded from their website) and then reinstall it.


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bvdman89
post Mar 25 2008, 08:39 PM
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I tried uninstalling (both with Add/Remove programs and with their uninstall tool) and then reinstalled it again. Problem persists.
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bvdman89
post Mar 26 2008, 06:37 PM
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I was able to capture a screenshot of the error. I tried what was suggested on norton's site. Same problem.
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Budapest
post Mar 26 2008, 06:45 PM
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Did you try the fix given here?


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bvdman89
post Mar 27 2008, 05:18 PM
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Yes, the fix tool is automatic update and I haven't ever used system restore.
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hillbillygreek
post Mar 27 2008, 10:01 PM
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Maybe need to reset it. See :

Re-enable Auto Protect
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bvdman89
post Mar 27 2008, 10:49 PM
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Ok -- I'll try that the next time I receive the error.
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