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 Mar 16 2008, 10:40 AM
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#1
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Member  Group: Members Posts: 36 Joined: 18-November 06 Member No.: 96,362  |
I keep getting a message that says I have AdTool.win32.MyWebSearch on my computer.I've done scans with AVG,SuperAntispyware,and my providers antispyware scan.None of them report anything about this spyware.Yet my providers security box keeps saying I'm infected.Any thoughts? |
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Mar 16 2008, 10:57 AM
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#2
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Forum Addict Group: Members Posts: 3,266 Joined: 3-September 05 From: Killeen, TX Member No.: 33,068 |
What toolbars have you installed?
What does this message say...and what is the origin of the message? Verbatim, please. According to what I read, AVG should be able to handle it. Do you use System Restore? If so, I suggest turning it off temporarily...when attempting to remove traces of malware. Louis |
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Mar 16 2008, 02:49 PM
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#3
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 The Bookworm Group: Moderator Posts: 3,460 Joined: 14-July 06 From: Bloomington, IN Member No.: 76,150 |
Hello realgem63,
Please keep System Restore turned on. It is better to have an infected point to go back to than not have one if you need to roll back. Here at BC, we remove the malware first, then flush the restore points. In order to provide you with the proper disinfection procedures, we need to know what operating system you have: Windows XP, Vista, etc. Did you run the scans in Safe Mode? Orange Blossom 
-------------------- Orange Blossom An ounce of prevention is worth a pound of cure Avast AV, AVG Anti-spyware Free, SuperAntiSpyware Free, SpywareBlaster, Spybot 1.5, Ad-Aware SE Plus, Sunbelt Personal Firewall - Full, Comodo BOClean 4.25 |
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Mar 16 2008, 07:18 PM
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#4
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 Malware hunting Jedi Group: HJT Team Posts: 2,116 Joined: 10-April 05 From: South Wales, Great Britain Member No.: 16,608 |
Have you installed... Zone alarm or Nero lately?
These programs are adding the 'ask toolbar' and some AV's ... such as Kaspersky and BitDefender have been flagging the toolbars as: not-a-virus:AdTool.Win32.MyWebSearch.bc Please supply us with as much information as you can. -------------------- W2k/WinXp/Vista. Celeron® 2.66Ghz, 1.5Gb Ram, 80 + 160 Gb HD's. GeForce Fx5500 256mb G Card, 2x17"monitors.
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Mar 19 2008, 07:25 PM
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#5
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Member Group: Members Posts: 36 Joined: 18-November 06 Member No.: 96,362 |
Thanks for all the replies.sorry I am just reading them now.I work 2 jobs and don't log on as often as I like.I haven't downloaded anything lately,but I'm only 1 of 4 people using this computer.And of course NO ONE downloaded anything!!!I haven't gotten a message saying I'm infected today,so maybe the scans got rid of it.One thing I might have done wrong was to not reboot after a scan.I did this after the last scan,so maybe that did it.I never scanned in safe mode.Is that recommended?I'll try to keep up with this as much as time allows.Again,THANK YOU for your replies!
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Mar 20 2008, 10:38 AM
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#6
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 Bleepin' Janitor Group: Global Moderator Posts: 10,036 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
MyWebSearch and MyWay are Internet Explorer toolbars often bundled with "free software" offered by third party software vendors. You can read more about it here. MyWebSearch and MyWay were pre-installed on new Dell computers starting in November 2004. Read here.
If you choose to remove it, and are using a Dell Computer, please follow Dell's "My Way Search Assistant removal instructions". -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2008  |
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Mar 26 2008, 06:05 PM
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#7
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Member Group: Members Posts: 36 Joined: 18-November 06 Member No.: 96,362 |
I am still getting messages from my Embarq online security that I am still infected.I run every scan and get nothing about my web search.I just did a Hijack this looking for the things your link told me to look for.I found none of them.Here is my logfile:Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 6:57:16 PM, on 3/26/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\system32\CTsvcCDA.EXE C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE C:\Program Files\EMBARQ Online Security\Anti-Virus\FSGK32.EXE C:\Program Files\EMBARQ Online Security\Common\FSMB32.EXE C:\WINDOWS\system32\PSIService.exe C:\Program Files\EMBARQ Online Security\Common\FCH32.EXE C:\Program Files\Viewpoint\Common\ViewpointService.exe C:\WINDOWS\system32\MsPMSPSv.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\EMBARQ Online Security\Anti-Virus\fsqh.exe C:\Program Files\EMBARQ Online Security\Common\FAMEH32.EXE C:\WINDOWS\system32\mqsvc.exe C:\WINDOWS\system32\mqtgsvc.exe C:\Program Files\EMBARQ Online Security\FSAUA\program\fsaua.exe C:\Program Files\EMBARQ Online Security\Anti-Virus\fssm32.exe C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe C:\WINDOWS\system32\dllhost.exe C:\Program Files\EMBARQ Online Security\FSAUA\program\fsus.exe C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe C:\Program Files\EMBARQ Online Security\Anti-Virus\fsav32.exe C:\WINDOWS\system32\dlbucoms.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\ehome\ehtray.exe C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe C:\WINDOWS\system32\Rundll32.exe C:\WINDOWS\eHome\ehmsas.exe C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe C:\Program Files\Dell Photo AIO Printer 942\memcard.exe C:\Program Files\Dell Photo AIO Printer 942\dlbubmon.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Windows Defender\MSASCui.exe C:\PROGRA~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE C:\Program Files\QuickTime\QTTask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe C:\Program Files\EMBARQ Online Security\FSGUI\fsguidll.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\MySpace\IM\MySpaceIM.exe C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe C:\Program Files\Last.fm\LastFMHelper.exe C:\Program Files\Virtual Assistant\bin\mpbtn.exe C:\Program Files\MySpace\IM\MySpaceIM.exe C:\Program Files\Java\jre1.6.0_04\bin\jucheck.exe C:\Documents and Settings\Michael Ruby\Desktop\HiJackThis_v2.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://myembarq.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?x=wKX1ILE...o+I7SXe5xjWHuo= R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file) O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe /r O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [Dell Photo AIO Printer 942] "C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe" O4 - HKLM\..\Run: [DellMCM] "C:\Program Files\Dell Photo AIO Printer 942\memcard.exe" O4 - HKLM\..\Run: [DLBUCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBUtime.dll,_RunDLLEntry@16 O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide O4 - HKLM\..\Run: [SeekmoSA] "C:\Program Files\Seekmo\bin\10.0.341.0\SeekmoSA.exe" O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe O4 - HKLM\..\Run: [Cleanup] c:\program files\mcafee.com\shared\mcappins.exe /v=3 /cleanup O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE" /splash O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\EMBARQ Online Security\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRA~1\MSNMES~1\msnmsgr.exe" /background O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user') O4 - Startup: Last.fm Helper.lnk = C:\Program Files\Last.fm\LastFMHelper.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe O4 - Global Startup: Virtual Assistant.lnk = C:\Program Files\Virtual Assistant\bin\matcli.exe O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing) O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing) O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing) O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\shdocvw.dll O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,26/mcgdmgr.cab O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing) O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE O23 - Service: dlbu_device - Dell - C:\WINDOWS\system32\dlbucoms.exe O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - Unknown owner - C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FSAUA\program\fsaua.exe O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe -- End of file - 13855 bytes Any suggestions?Thnk you! |
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Mar 26 2008, 09:29 PM
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#8
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Bleepin' Janitor Group: Global Moderator Posts: 10,036 Joined: 9-July 05 From: Virginia, USA Member No.: 26,513 |
I have moved your Topic that includes a HijackThis log here to the Misplaced HJT Logs forum. You posted your log in a forum not intended for HijackThis logs analysis and probably missed the directions we provide to those who require assistance. We can only allow topics with such logs in the HijackThis Logs and Malware Removal forum. This restriction is to ensure you get the best help available, from those who specialize in malware anlaysis and removal. It also should prevent you from receiving ineffective or even potentially dangerous advice, whether well meaning or not.
Prior to posting a HJT log, we ask that you please read and follow all instructions in the pinned topic titled Preparation Guide For Use Before Posting A Hijackthis Log. Following the steps in this Guide will allow the HJT Team to quickly help you with specific fixes for what may remain on your system. Please complete all the steps in the Guide. If you have performed some of them already, then just continue with the next. If you can't perform a step, then skip it and continue with the next. The last step will include downloading and using the most current version of HijackThis if the first line of your log does not appear as follows: Logfile of Trend Micro HijackThis v2.0.2 - Note: You are using an outdated Beta version of HijackThis and need to update. Please note that it is important that HijackThis be run and a log created while in normal mode. If you run it and create your log while in safe mode, you will be asked to redo it again properly. When you have completed those steps, start a new topic in the HijackThis Logs and Malware Removal forum as directed in the Guide to post a new log. Please DO NOT post any more logs to this topic, or post a log again in the wrong forum. The Misplaced HJT Logs forum is strictly a holding area where the BC Staff can assist you with preparations for and to properly post your log. If you have a question or encounter a problem in the Prep Guide, please do post back to this topic; that is what it is here for. When your new HJT log is posted in the proper forum, please reply to this topic with a link to your new topic. Once that is done, a Member of the HJT Team will analyze your log and assist you with step by step instructions to clean your computer or otherwise advise what needs to be done. Thanks for your cooperation and good luck. The BC Staff -------------------- "THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security 2007-2008 |
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Mar 27 2008, 03:32 PM
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#9
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Member Group: Members Posts: 36 Joined: 18-November 06 Member No.: 96,362 |
Sorry about the confusion.As soon as I get a spare moment or two,I'll do all the steps and go from there.Thanks again!
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Mar 31 2008, 10:33 PM
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#10
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The Bookworm Group: Moderator Posts: 3,460 Joined: 14-July 06 From: Bloomington, IN Member No.: 76,150 |
Now that your log is properly posted here: http://www.bleepingcomputer.com/forums/topic139327.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean. Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?". To avoid confusion, I am closing this topic. Good luck with your log. BC Staff -------------------- Orange Blossom An ounce of prevention is worth a pound of cure Avast AV, AVG Anti-spyware Free, SuperAntiSpyware Free, SpywareBlaster, Spybot 1.5, Ad-Aware SE Plus, Sunbelt Personal Firewall - Full, Comodo BOClean 4.25 |
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