 Cannot Logon, One of my accounts remains a black screen |
Welcome Guest ( Log In | Click here to Register a free account now! )
Register a free account to unlock additional features at BleepingComputer.com
Welcome to Bleeping Computer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.| Important Announcement: We have two terrific contests running on the site that I wanted all our members and guests to know about. The first contest is the HP Magic Giveaway, which is underway as of November 28th. More information can be found at this topic, which will be updated very soon with further information. The second contests, is for the chance to win two Seagate FreeAgent external hard drives. More information about this contest can be found here. These are both amazing contests and I suggest everyone submit an entry for them. - BleepingComputer Management |
  |
 Mar 2 2008, 08:00 PM
Post
#1
|
|
|
Forum Regular  Group: Members Posts: 349 Joined: 6-January 06 Member No.: 49,094  |
 I have 3 accounts on my Vista Home Premium machine. Two of them are administrator accounts (mine & my wife's). The other is my son's which is a standard account. My son cannot logon to his account. When he enters his password, it says, "Please wait" but then the screen goes black with only the mouse pointer showing. The hard drive continues to hum as if programs and drivers were loading but the screen remains black. I tried CTRL:ALT:DEL, entered Task Manager, Run Task and tried to start the Explorer shell manually, but no luck. The account worked fine just a few weeks ago. Nothing was changed on the computer other than the usual antivirus and Windows Updates. The other 2 accounts do not experience this problem. I was thinking of deleting his account and create his new one fresh, but I would rather see if someone has a possible fix or solution in mind. Any thoughts? Thanks for your support.
|
 |
 
|
|
Mar 2 2008, 08:06 PM
Post
#2
|
|
 Still visually handicapped, new avatar :0) Group: Moderator Posts: 14,665 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
Try creating the new account and see if it behaves properly. You can always go into his account through your account (you may have to take ownership) in order to backup his stuff.
A Startup Repair may help: http://www.bleepingcomputer.com/tutorials/tutorial148.html -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
|
|
|
|
Mar 2 2008, 08:25 PM
Post
#3
|
|
|
Forum Regular Group: Members Posts: 349 Joined: 6-January 06 Member No.: 49,094 |
I went into my account (which is an administrator account) and changed my son's from standard user to Admin. Then I logged off and had my son login to his new Admin account. He logged on no problem. I then logged off from his account and went back into my account to change my son's back to a Standard user.
The same problem occurred! He can only login when he has an admin account.  |
|
|
|
|
Mar 2 2008, 08:38 PM
Post
#4
|
|
|
Still visually handicapped, new avatar :0) Group: Moderator Posts: 14,665 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
So it's a problem with the permissions when it tries to launch something that requires Administrative rights. Startup Repair isn't likely to fix it, but you'll have to try another standard account to see if this is a system wide problem - or if it's only with your son's account.
-------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
|
|
|
|
Mar 2 2008, 09:48 PM
Post
#5
|
|
|
Forum Regular Group: Members Posts: 349 Joined: 6-January 06 Member No.: 49,094 |
Next, my wife logged in and changed my account from Admin to Standard User. I tried to login...and succeeded....so it seems to be only a problem with my son's account when he's a standard user.
Here's my theory: a Windows update somehow corrupted all Standard users on the comp when it was applied. However, any admin accounts were not affected even if you change them to a standard user later on. Only standard users AT THE TIME OF THE UPDATE might have been affected. It's just a hypothesis, but here's someone with the exact same issue....and look at the date of the entry: http://forums.microsoft.com/TechNet/ShowPo...4&SiteID=17 This really has me stumped. I've had more problems with Vista on "permission issues" then anything else. My box is fully patched and running Vista HP. Both SP1 pre-requisite updates have been installed and I'm not getting the endless reboot option. |
|
|
|
|
Mar 4 2008, 03:06 PM
Post
#6
|
|
 Distinguished Member Group: Members Posts: 904 Joined: 21-February 08 From: UK Member No.: 191,594 |
Best thing to do is delete your sons account, when you do this you have the option of keeping his files, select this and they'll be stored in a folder on your desktop. Then set him up a new account and set as a standard user as you had set, if he can login, transfer the folder from your desktop into his documents though the HDD and hey presto. Failing that...... create a new account for him but set it with administrator rights, once set up, change to standard user and transfer the files as above -------------------- ~ E-Mu ~
"Emu, You Moo, We All Moo for Emu!" <-- Thanks to Animal -:The problem with troubleshooting is that trouble shoots back:- |
|
|
|
|
Mar 10 2008, 07:41 PM
Post
#7
|
|
|
Forum Regular Group: Members Posts: 349 Joined: 6-January 06 Member No.: 49,094 |
OK, I deleted my son's account and saved his settings. Then, I created a new Standard account for him and here's what happened.
I tried to boot into his account. It first said "Please wait" and then "Preparing your Desktop". It remained on this screen for about 1 minute and then I got the following error: "Windows mail could not start because MSOE.DLL could not be initialized" It would only allow me to OK out of it, so I did. I then get a small window in the upper corner saying it is initializing a few other settings. Then, I get a blue background desktop with my mouse pointer.....and then nothing else. It stays stuck here. So I did the CTRL, ALT, DEL thing and tried to start Explorer with the "Run, New Task" option. Nope! Thus, I logged off, booted into my account no problem, changed my son's account into an Administrator account and then had him logon. Tah-dah!! He got in no problem!! Any ideas?? |
|
|
|
|
Mar 11 2008, 06:47 AM
Post
#8
|
|
|
Still visually handicapped, new avatar :0) Group: Moderator Posts: 14,665 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
It would seem to me that there's still the permissions issue with one of the programs that are being used in the Standard User account.
I would try a new Standard User account without any of your son's settings - then start adding things until you encounter the error again. This should point out what application is at fault here. Comparing the startups for your son's account with those of a Standard User (assuming that the Standard User account doesn't have the problem) will probably be the easiest route to take since this involved errors while he was logging in. You can use this free program for that: http://www.microsoft.com/technet/sysintern...s/Autoruns.mspx -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
|
|
|
|
Mar 11 2008, 07:33 AM
Post
#9
|
|
|
Distinguished Member Group: Members Posts: 904 Joined: 21-February 08 From: UK Member No.: 191,594 |
QUOTE(I_am_CanadianEh? @ Mar 11 2008, 12:41 AM)  OK, I deleted my son's account and saved his settings. Then, I created a new Standard account for him and here's what happened. When you created a new account im taking it was just set up through your login ame and then logged into? Steve -------------------- ~ E-Mu ~
"Emu, You Moo, We All Moo for Emu!" <-- Thanks to Animal -:The problem with troubleshooting is that trouble shoots back:- |
|
|
|
|
Mar 11 2008, 07:44 AM
Post
#10
|
|
|
Forum Regular Group: Members Posts: 349 Joined: 6-January 06 Member No.: 49,094 |
QUOTE When you created a new account im taking it was just set up through your login ame and then logged into? Yes, I logged on to my own admin account and deleted my son's account. Then I created a new Standard user account within mine. Logged out of mine and into my son's. I'm going to try the Autoruns program later tonight but I might come back and ask for assistance. I'm not sure what to look for! Thanks for the suggestions!
|
|
|
|
|
Mar 11 2008, 08:39 AM
Post
#11
|
|
|
Still visually handicapped, new avatar :0) Group: Moderator Posts: 14,665 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
We're not quite sure of what to look for either!
 If the new account behaves the same as the old account (and you haven't imported the settings) - then you shouldn't be able to find anything. If the new account behaves differently than the old account (and you haven't imported the settings) - then you should be able to find a difference. That's where I'm hoping that you'll find something.You can also check the startups in the Tools...Software Explorer menu of Windows Defender. I'd suggest that you compare those settings between the profiles also (if there is a difference in the behaviors). Otherwise, post a list of the startup programs and we'll see if we can figger out what the issue is. BTW - is there anything in particular in your Administrator profiles that requests permission to elevate/give access to something? That may give us a clue as to what's doing this. I'm starting to think that this may be a program that's not Vista compatible - and that it doesn't behave well enough to leave clues. -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
|
|
|
|
Mar 11 2008, 10:12 AM
Post
#12
|
|
|
Forum Regular Group: Members Posts: 349 Joined: 6-January 06 Member No.: 49,094 |
The newly created standard user account behaved the same way as the deleted one. I did not import anything. As soon as I change it to an admin account, the problem goes away.
I will post a list of startup programs under my own Admin account, my wife's admin account, my son's account as an Administrator (which works) and my son's account as a Standard user (does not work). I still think it's a Windows problem. I've noticed a lot of "black screen on Vista" issues in forum boards. There are variances on each problem but generally they all have 1 thing in common....only the mouse is visible on a black screen after logging in to an account. Expect a very detailed posting from me tonight.
|
|
|
|
|
Mar 11 2008, 10:20 AM
Post
#13
|
|
|
Still visually handicapped, new avatar :0) Group: Moderator Posts: 14,665 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
The black screen issue usually stems from either video driver corruption or some other corruption in the startup process. This problem seems to relate more to UAC than anything else. Have you tried temporarily disabling UAC to see if it still happens then?
-------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
|
|
|
|
Mar 11 2008, 10:57 AM
Post
#14
|
|
 Bleeping entraÎner Group: HJT Team Coach Posts: 1,711 Joined: 24-September 04 Member No.: 2,990 |
MSOE.DLL = Microsoft Outlook Express Library ...
http://www.auditmypc.com/process/msoe.asp Run a virus scan on your son's account, just to make sure it's not infected in some way. -------------------- MS MVP Windows-Security 2006-2008
Member of UNITE, the Unified Network of Instructors and Trusted Eliminators Admin PC Pitstop |
|
|
|
|
Mar 11 2008, 12:30 PM
Post
#15
|
|
|
Forum Regular Group: Members Posts: 349 Joined: 6-January 06 Member No.: 49,094 |
Video corruption? Hmm...OK, I think there's an update for my Video card. I'm using an ATI Radeon X1600 in a PCIe slot (16x). Video memory is 512MB. This was a store bought, retail card I purchased when I was preparing to upgrade to Vista. After I installed the OS, I updated the Video Card to the latest driver. I can't recall my last update, I'll have to check.
I'll look into that tonight and try different scenarios: uninstalling & re-installing the driver, rolling back to a previous driver or seeing if there's a new driver. UAC I turned off UAC right after installation (last Aug. '07). I have a fortress of security on my box and I trust it very much. In over 2 years, I only had 2 tracking cookies get through. This problem with my son's account is about 1 to 2 months old. I've been trying to diagnose this: This problem with Standard accounts only occurs on newly created Standard accounts and my son's account (which was deleted and then re-created). If I change my wife's and my own admin accounts to standard, the black screen does NOT occur. Therefore, I think there is something in the HKEY_LOCAL_MACHINE hive that is telling Windows to deny some process to load during bootup w Standard accounts, which I think is the Explorer shell. Even after trying to run Explorer from CTRL, ALT, DEL, and selecting "File - New Task(RUN)" and typing explorer, it still doesn't load. However, since the other Admin accounts don't experience this, then maybe there is something in HKEY_CURRENT_USER hive that over-rides the HKLM key that says: "Don't worry, your commands are not affected with these accounts...I've got them covered". So the HKLM key sets permissions for any NEW Standard accounts. Does this make any sense? But what key should I look to?? I ain't touchin' the registry...it's a sea of landmines. Step on the wrong one...then I won't have this black screen problem anymore....I'll be taking the better part of the weekend to re-install.  Perhaps there are some tools which I can run that will look into the right areas for me? More to follow tonight...I love a good mystery  |
|
|
|
|
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:
| Lo-Fi Version | Time is now: 2nd December 2008 - 01:09 AM |
© 2003-2008 All Rights Reserved Bleeping Computer LLC.