Edit: Moved topic to the more appropriate forum. ~ Animal
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#1
Posted 24 February 2008 - 06:46 PM
Edit: Moved topic to the more appropriate forum. ~ Animal
#2
Posted 24 February 2008 - 06:53 PM
#3
Posted 24 February 2008 - 07:48 PM
#4
Posted 24 February 2008 - 07:53 PM
#5
Posted 25 February 2008 - 09:23 AM
#6
Posted 25 February 2008 - 01:52 PM
Louis
#7
Posted 25 February 2008 - 09:48 PM
This post has been edited by krazykate: 25 February 2008 - 10:57 PM
#8
Posted 25 February 2008 - 11:49 PM
krazykate, on Feb 25 2008, 08:23 AM, said:
Kate, I can't help you with your issues, but I can clue you in on not being able to delete mail.
It sounds as if you are using webmail for your Comcast mail access. There is a known issue with the delete and report as spam not working. Other Comcast customers have been complaining about this for at least 2 months. I rarely use Comcast webmail, but a few days ago I noticed the same thing had all of a sudden happened to my webmail. For me, it's no big deal as I use Outlook Express.
Do you have Norton anything on your computer? It seems that it may be one cause for this issue.
PS: If you want to read more about the mail issue, let me know and I'll give you a link.
PS again: I just had a thought about the videos. Hold down the ctrl key while clicking on a video link.
If it opens, you have an over-active popup blocker. This might also work for composing, forwarding, or replying to an email.
This post has been edited by Queen-Evie: 25 February 2008 - 11:55 PM
#9
Posted 26 February 2008 - 02:43 PM
#10
Posted 26 February 2008 - 10:24 PM
Comcast offers a help forum for it's customers-it's mostly a user-to-user forum.
You'll have to sign in with your user name. Then you'll be taken to a page where you will need to choose a screen name. Once you've done that, you'll have access to the forums.
Specifically, you may want to go to the email forum, and find the threads titled
Cannot Delete Email Message Without Opening First and
Unable to use "select all" or delete - Assistant never loads
There might be something you can try. It seems that the issue may have something to do with Norton and Spybot, at least there are some users who report trying the fixes for Norton seems to clear up the problem. But the other side of the coin is that it affects people who don't use either of these programs. If nothing else, you will be able to see that you are not alone in experiencing the icons in webmail.
http://forums.comcast.net/comcastsupport/
edit to add: the Comcast forum is a good resource if you are having issues with Comcast. We see a lot of posters who have issues tech support can't solve, but do get solved in the forum. Some of us bypass tech support and go straight to the forum for help.
another edit to add: Kate, do you have Spybot installed on your computer?
Just a few minutes ago I did a test. Since Spybot was mentioned as a cause of the greyed out icons, I decided to uninstall Spybot. After the uninstall and a reboot, I sent a test mail to myself at my Comcast email address. Checked it using webmail. Lo and behold, when I put a check mark in the box next to the mail in the inbox, the delete and report as spam buttons became bold and worked.
I had discounted Spybot as the cause because I don't have it set to run on startup or in the background. If I want to use it, I'll click on the desktop icon and open it myself. I thought it had to be open for the issue to occur, apparently I was wrong. If you have Spybot, uninstall it and see if that resolves your issue with mail. Who knows, it might clear up another problem or two.
I've also asked if there are any settings in Spybot that need to be changed.
This post has been edited by Queen-Evie: 27 February 2008 - 12:10 AM
#11
Posted 28 February 2008 - 09:45 AM
#12
Posted 28 February 2008 - 10:19 AM
You removed spybot, and it still shows up where? Is there a desktop icon to click on? If there is, and you click on it, what happens?
No spybot icon on your desktop? Look in program files-is the file still there? If it is, open it and see if the icon to open spybot is in the file.
Or by still there do you mean it's still listed in Add/Remove programs?
Did you check out the Comcast forums I linked to?
This post has been edited by Queen-Evie: 28 February 2008 - 11:20 AM
#13
Posted 28 February 2008 - 12:22 PM
Well it is down in the task bar and it is no longer in the add remove programs!! I can't figure it out!!!! GRRRRRR!! I have looked a bit on comcast and nothing seems to be working, ugh!! I hate computers!!!
#14
Posted 28 February 2008 - 12:30 PM
Kate, I've asked for help with Spybot. Hopefully one of the wise ones can offer a solution.
This post has been edited by Queen-Evie: 28 February 2008 - 12:36 PM
#15
Posted 28 February 2008 - 12:37 PM
It isn't the tool bar!!
This post has been edited by krazykate: 28 February 2008 - 05:54 PM

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