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This forum contains self-help guides on removing common malware and viruses. These guides can be advanced so please use them at your own risk.
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How to remove VirusHeat (Removal Instructions)
What this programs does:
VirusHeat is the latest rogue anti-spyware
program infecting your computer through the installation of Zlob Trojans. VirusHeat
is installed on your computer when you download and install a Trojan masquerading as a video or audio codec required to view a movie on the Internet. These fake codecs are know as Zlob Trojans. Once you install these programs, though, they install VirusHeat onto your computer along with other malware without your permission.
When the Zlob Trojan is installed, it automatically downloads and installs VirusHeat onto your computer. It will then configure your computer to automatically start another Trojan that displays fake security alerts in your taskbar that states you are infected or have some other security problem on your computer. When you click these alerts, VirusHeat automatically opens and scans your computer. This scan will not only display fake and exaggerated results, but will also find the Trojan that installed it in the first place. The scam, though, is that in order to remove anything you must first pay for the commercial version of this software. It goes without saying that by no means should you purchase this scamware. A screenshot of VirusHeat can be found below.
VirusHeat Screenshot
The current text of VirusHeat's fake security alert that will appear in your taskbar is:
System has detected a number of active spyware applications
that may impact the performance of your computer. Click the icon to get rid
of unwanted spyware by downloading an up-to-date antispyware solution.
An example of the fake alert is shown below:
VirusHeat Fake Security alert
This guide will walk you through removing the VirusHeat program, the Zlob Trojan that displays the fake Windows taskbar alerts, as well as other malware that is typically bundled with these infections.
Once downloaded, close all programs and Windows on your computer, including
this one.
Double-click on the icon on your desktop named Download_mbam-setup.exe.
This will start the installation of MBAM onto your computer.
When the installation begins, keep following the prompts in order to continue
with the installation process. Do not make any changes to default settings
and when the program has finished installing, make sure you leave both the
Update Malwarebytes' Anti-Malware and Launch
Malwarebytes' Anti-Malware checked. Then click on the Finish
button.
MBAM will now automatically start and you will see a message stating that
you should update the program before performing a scan. As MBAM will automatically
update itself after the install, you can press the OK button
to close that box and you will now be at the main program as shown below.
On the Scanner tab, make sure the the Perform
quick scan option is selected and then click on the Scan
button to start scanning your computer for VirusHeat related
files.
MBAM will now start scanning your computer for malware. This process can
take quite a while, so we suggest you go and do something else and periodically
check on the status of the scan. When MBAM is scanning it will look like the
image below.
When the scan is finished a message box will appear as shown in the image
below.
You should click on the OK button to close the message box and continue with
the VirusHeat removal process.
You will now be back at the main Scanner screen. At this point you should
click on the Show Results button.
A screen displaying all the malware that the program found will be shown
as seen in the image below. Please note that the results shown in the image
below will be different depending on the infection you are removing.
You should now click on the Remove Selected button to remove
all the listed malware. MBAM will now delete all of the files and registry
keys and add them to the programs quarantine.
When MBAM has finished removing the malware, it will open the scan log and
display it in Notepad. Review the log as desired, and then close the Notepad
window.
You can now exit the MBAM program.
Your computer should now be free of the VirusHeat
program. If your current anti-virus solution let this infection through, you may
want to consider purchasing
the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions,
then please follow the steps outlined in the topic linked below:
These steps may appear to be long and daunting. They are, though, quite easy to
do and consist of so many steps only because I have written them in an extremely
detailed manner.
Print out these instructions as we will need to close every window that
is open later in the fix.
Download FixVH.reg
to your desktop by right clicking on the following link and then selecting
Save Link As or Save File as,
depending on your browser.
Confirm that the file SmitfraudFix.exe now resides
on your desktop, but do not double-click on the icon as of yet. We will use
it in later steps. The icon will look like the one below:
Go to your desktop and double click on the FixVH.reg file
that you downloaded earlier. When it asks if you would like to merge the information,
press the Yes button and then the OK button.
Click on the Start button and then select the Run
option.
In the Open: field type c:\windows\system32
and then press the OK button.
When the folder appears, if it says These files are hidden,
click on the Show the contents of this folder option.
We now need to make it so you can see hidden files.
Click on the Tools menu and select Folder Options.
Click on the View tab.
Under the Hidden files and folders category select
Show hidden files and folders.
Uncheck Hide protected operating system files.
Press Apply and then OK.
If you still can not see the file, then undo these changes and skip
to step 11.
Scroll through the list of files in this folder and look for iinqyl.dll.
Right-click on iinqyl.dll and select rename.
Rename the file to iinqyl.dll.bad.
Look for the file wuuawkz.dll and rename the file to wuuawkz.dll.bad
Look for the file eeioq.dll and rename the file to eeioq.dll.bad
Look for the file txdkfh.dll and rename the file to txdkfh.dll.bad
Look for the file wbchha.dll and rename the file to wbchha.dll.bad
Look for the file heuvth.dll and rename the file to heuvth.dll.bad
Look for the file xskmoqx.dll and rename the file to xskmoqx.dll.bad
Look for the file lruvqvw.dll and rename the file to lruvqvw.dll.bad
Look for the file guadq.dll and rename the file to guadq.dll.bad
Look for the file jdxah.dll and rename the file to jdxah.dll.bad
Look for the file wcscqa.dll and rename the file to wcscqa.dll.bad
Look for the file lvhjtsa.dll and rename the file to lvhjtsa.dll.bad
Look for the file kknwg.dll and rename the file to kknwg.dll.bad
Look for the file baoohy.dll and rename the file to baoohy.dll.bad
Look for the file dcggain.dll and rename the file to dcggain.dll.bad
Look for the file vualf.dll and rename the file to vualf.dll.bad
Look for the file rkaxfza.dll and rename the file to rkaxfza.dll.bad
Look for the file zfaiqwr.dll and rename the file to zfaiqwr.dll.bad
Look for the file uyhjw.dll and rename the file to uyhjw.dll.bad
Look for the file rtmipr.dll and rename the file to rtmipr.dll.bad
Look for the file qdsba.dll and rename the file to qdsba.dll.bad
Note: Please rename any of the above files that you may find. If
you do not find any of these files, then you should post a note about it in
the Am
I Infected? forum.
After you rename the file, you can close the System32 folder window.
Next, please reboot your computer into Safe
Mode by doing the following:
Restart your computer
After hearing your computer beep once during startup, but before the
Windows icon appears, press F8.
Instead of Windows loading as normal, a menu should appear
Select the first option, to run Windows in Safe Mode.
When you are at the logon prompt, log in as the same user which you
had done the previous steps.
When your computer has started in safe mode and you see the desktop, click
on the Start Menu button.
Click on the Control Panel option.
Double-click on the Add or Remove Programs icon.
Find the entries for VirusHeat 3.9, VirusHeat
4.3, or VirusHeat 4.4
and double-click on them to uninstall if found. Follow the prompts to uninstall
the program, but do not allow it to reboot the computer if it asks.
When it has completed uninstalling you can close Add or Remove Programs
and your Control Panel.
Delete the following files and folders (Do
not be concerned if a folder does not exist): C:\Windows\System32\iinqyl.dll.bad
C:\Windows\System32\wuuawkz.dll.bad
C:\Windows\System32\eeioq.dll.bad
C:\Windows\System32\txdkfh.dll.bad
C:\Windows\System32\wbchha.dll.bad
C:\Windows\System32\heuvth.dll.bad
C:\Windows\System32\lruvqvw.dll.bad
C:\Windows\System32\xskmoqx.dll.bad
C:\Windows\System32\guadq.dll.bad
C:\Windows\System32\jdxah.dll.bad
C:\Windows\System32\wcscqa.dll.bad
C:\Windows\System32\lvhjtsa.dll.bad
C:\Windows\System32\baoohy.dll.bad
C:\Windows\System32\dcggain.dll.bad
C:\Windows\System32\rkaxfza.dll.bad
C:\Windows\System32\vualf.dll.bad
C:\Windows\System32\zfaiqwr.dll.bad
C:\Windows\System32\uyhjw.dll.bad
C:\Windows\System32\rtmipr.dll.bad
C:\Windows\System32\qdsba.dll.bad
C:\Program Files\VirusHeat 3.9\
C:\Program Files\VirusHeat 4.3\
C:\Program Files\VirusHeat 4.4\
Close all open Windows.
Now, double-click on the SmitFraudfix icon that should be residing on your
desktop.The icon will look like the one below:
When the tool first starts you will see a credits screen. Simply press
any key on your keyboard to get to the next screen.
When the tool first starts you will see a credits screen. Simply press
any key on your keyboard to get to the next screen.
You will now see a menu as shown in the image below. Press the number 2
on your keyboard and the press the enter key to choose the
option Clean (safe mode recommended).
The program will start cleaning your computer and go through a series of
cleanup processes. When it is done, it will automatically start the Disk Cleanup
program as shown by the image below.
This program will remove all Temp, Temporary Internet Files, and other files
that may be leftover files from this infection. This process can take up to
a few hours depending on your computer, so please be patient. When it is complete,
it will close automatically and you will should continue with step 25.
When Disk Cleanup is finished, you will be presented with an option asking
Do you want to clean the registry ? (y/n). At this
screen you should press the Y button on your keyboard and
then press the enter key.
When this last routine is finished, you will be presented with a red screen
stating Computer will reboot now. Close all applications.You should now press the spacebar on your computer. A counter will appear
stating that the computer will reboot in 15 seconds. Do not cancel this countdown
and allow your computer to reboot.
Once the computer has rebooted, you will be presented with a Notepad screen
containing a log of all the files removed from your computer. Examine this
log to see what files were found, and when you are done, close the Notepad
screen.
We next perform an online scan with Panda to find any possible inactive
remnants from this infection: Panda
Online
Once you are on the Panda site click the Scan your PC
button
A new window will open...click the Check Now button
Enter your Country
Enter your State/Province
Enter your e-mail address and click send
Select either Home User or Company
Click the big Scan Now button
If it wants to install an ActiveX component allow it
It will start downloading the files it requires for the scan (Note:
It may take a few minutes)
When download is complete, click on Local Disks to
start the scan
When the online scan has been completed, let it remove what it finds, and
then you can close Internet Explorer.
Your computer should now be free of the VirusHeat infection.
If you are still having problems with your computer after completing these instructions,
then please follow the steps outlined in the topic linked below:
BleepingComputer.com can not be held responsible for problems that may occur
by using this information. If you would like help with any of these fixes, you
can post a HijackThis log in our HijackThis
Logs and Analysis forum.
How To Remove Virusheat (removal Instructions)
Welcome to Bleeping Computer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.
This forum contains self-help guides on removing common malware and viruses. These guides can be advanced so please use them at your own risk.
Feb 8 2008, 11:32 AM
