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> unknown publisher, Unknown Publisher
Grinler
post Mar 13 2005, 07:56 PM
Post #16


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Remove the activex controls and the next time you visit a site that requires them, they will automatically reinstall


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Lawrence
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ghorfa91
post Mar 14 2005, 04:46 AM
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Grinler,

how do i go about removing Active X Controls please.


Alan
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Grinler
post Mar 14 2005, 02:30 PM
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If you download and run hijackthis.exe you can fix any of the O16 entries. That will remove the activex controls, but make sure you do it why IE is closed.


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Lawrence
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ghorfa91
post Mar 24 2005, 04:12 AM
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hi grinler,

my computer is not letting me run hijackthis.exe. The program opens and it closes immediately.


Urgent help needed.
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Grinler
post Mar 24 2005, 10:05 AM
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rename hijackthis.exe to hjt.exe and try again


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Lawrence
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Windows...
post Mar 27 2005, 03:38 PM
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where would i download the hjt.exe?
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Grinler
post Mar 27 2005, 04:09 PM
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http://www.bleepingcomputer.com/files/hijackthis.php


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Lawrence
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ghorfa91
post Mar 28 2005, 01:34 AM
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Grinler, it worked. Here is the log file.


Logfile of HijackThis v1.99.1
Scan saved at 08:34:05, on 28/03/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\CMEII\CMESys.exe
C:\WINDOWS\addins\explorer\csrss.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\GMT\GMT.exe
C:\WINDOWS\System32\wisptis.exe
C:\PROGRA~1\Altnet\DOWNLO~1\adm4005.exe
C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office10\EXCEL.EXE
C:\hijackthis\Hjt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hsbc.com.mt/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\system32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"
O4 - HKLM\..\Run: [ SystemDriver] C:\WINDOWS\addins\explorer\csrss.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.2.2.4\InstallStub.exe -a
O4 - HKCU\..\Run: [_SystemDriver] C:\WINDOWS\addins\explorer\csrss.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - http://down.plaxo.com/down/latest/PlaxoInstall.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://zone.msn.com/bingame/feed/default/SproutLauncher.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/shpo/default/shapo.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C7E7CB61-8381-4FC5-93CB-21103B22B6B5}: NameServer = 212.56.128.132,212.56.128.196
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe



Thanks for your assistance.
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Grinler
post Mar 28 2005, 09:09 AM
Post #24


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Print out these instructions and then close all windows including Internet Explorer.

Reboot your computer into Safe Mode

Then I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button:

O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"
O4 - HKLM\..\Run: [ SystemDriver] C:\WINDOWS\addins\explorer\csrss.exe
O4 - HKCU\..\Run: [_SystemDriver] C:\WINDOWS\addins\explorer\csrss.exe
O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -


Then delete these files or directories (Do not be concerned if they do not exist)

C:\Program Files\Common Files\CMEII\
C:\WINDOWS\addins\explorer\csrss.exe
C:\Program Files\Common Files\GMT\

Reboot your computer to go back to normal mode and post a new log.


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Lawrence
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ghorfa91
post Mar 28 2005, 09:49 AM
Post #25


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Grinler, new hijackthis log file attached.

Logfile of HijackThis v1.99.1
Scan saved at 16:47:19, on 28/03/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Plaxo\2.2.2.4\InstallStub.exe
C:\WINDOWS\system32\wuauclt.exe
C:\hijackthis\Hjt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hsbc.com.mt/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\system32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.2.2.4\InstallStub.exe -a
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - http://down.plaxo.com/down/latest/PlaxoInstall.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://zone.msn.com/bingame/feed/default/SproutLauncher.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/shpo/default/shapo.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C7E7CB61-8381-4FC5-93CB-21103B22B6B5}: NameServer = 212.56.128.132,212.56.128.196
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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Grinler
post Mar 28 2005, 05:11 PM
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Looks good..how does it feel to you?


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Lawrence
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ghorfa91
post Mar 29 2005, 01:12 AM
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it seems that there is still the altnet points manager running. it is listed in the last log i forwarded. Is that ok?
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Grinler
post Mar 29 2005, 09:29 AM
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Altnets is fine. You can disable it when you want, and start when your need to , but its not a bad file. You thin your fixed?


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Lawrence
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ghorfa91
post Mar 29 2005, 10:50 AM
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THANK YOU.
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Grinler
post Mar 29 2005, 12:40 PM
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Log looks clean...great job!

Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and reenable system restore here:

Managing Windows Millenium System Restore

or

Windows XP System Restore Guide

Renable system restore with instructions from tutorial above


Next,

This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:

Step 1:Delete Temp Files
To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.

Step 2: Delete Temporary Internet Files
Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet


Glad I was able to help.


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Lawrence
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