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Outlook 2000 Emails are deleted after reply - Help!

#1 User is offline   Couch Potato 

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Posted 04 March 2005 - 10:15 AM

When I use the reply function in Outlook 2000 the original email is deleted. Can anyone point me in the right direction to stop this?

As I'm new to this site my apologies if this is the wrong area, I can take a telling off but be gentle!

#2 User is offline   Grinler 

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Posted 05 March 2005 - 12:41 AM

In outlook, click on tools, then options, then click on email options and under on replies and fowards change it to include and indent original message text
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#3 User is offline   Couch Potato 

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Posted 05 March 2005 - 11:30 AM

Grinler,

Thanks for the reply however, I don't think I made very clear what is happening. Usually I receive an email, click on the reply button and when finished click send. The original email is shown in my inbox with a red return arrow at the bottom right hand corner of the envelope icon and remains in my inbox. In the case I am querying this does not happen the original email is deleted never to be seen again!

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Posted 05 March 2005 - 11:34 AM

So your saying when you reply to an email it actually deletes the email from your inbox?
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Posted 05 March 2005 - 04:37 PM

Exactly. And I cannot find anything in any options or other settings that resembles this at all.

#6 User is offline   Grinler 

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Posted 06 March 2005 - 10:51 AM

Are these meeting requests or rregular emails? I see an option for deleting meeting requests on a reply, but other than that i do not see anything either.

Also change your sort order by date and see if that fixes the problem.
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Posted 06 March 2005 - 01:25 PM

Grinler,
They are regular e-mails and they are not in the inbox - or any other folder!

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#8 User is offline   Grinler 

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Posted 06 March 2005 - 05:38 PM

I am stumped on this one unfortunately...my only thing to tell you is to try reinstalling if you have the cd
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Posted 07 March 2005 - 03:58 AM

Thanks for giving it some thought, will give it a go.

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Posted 07 March 2005 - 03:50 PM

Went through the motions and all now works. Wish I knew what it was! Thanks again.

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