 Windows Update Error 80070005, Cannot run Windows Update |
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 Dec 9 2007, 11:33 PM
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#1
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Senior Member  Group: Members Posts: 430 Joined: 6-January 06 Member No.: 49,094  |
When I run WindowsUpdate, I get the following: - upon opening the page, a yellow exclamation mark in a triangle box...asks me to check for updates - it looks for updates for about 3 seconds then tells me I have Error Code 80070005. I've tried Googling only leading me to forums without a definitive answer. I also tried a MS Knowledgebase article about DCOM permissions or something and also tried re-registering some dll's as well as stopping & restarting BITS and WUAUSERV. According to the windowsupdate.log file, this started yesterday. I also attached today's windowsupdate.log file. Any ideas?  Thank you! |
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Dec 11 2007, 08:55 AM
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#2
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Senior Member Group: Members Posts: 430 Joined: 6-January 06 Member No.: 49,094 |
anyone there?
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Dec 11 2007, 11:14 AM
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#3
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 Bleeping entraÎner Group: Malware Response Instructor Posts: 2,106 Joined: 24-September 04 Member No.: 2,990 |
It may have to do with Windows Defender, your firewall, or do you have Spybot's TeaTimer installed? Something is not giving you permission to update.
-------------------- MS MVP Windows-Security 2006-2010
Member of UNITE, the Unified Network of Instructors and Trusted Eliminators Admin PC Pitstop |
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Dec 11 2007, 11:41 AM
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#4
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Senior Member Group: Members Posts: 430 Joined: 6-January 06 Member No.: 49,094 |
QUOTE Something is not giving you permission to update. Yeah, I came to that conclusion too after googling the error. I don't have Teatimer enabled, so maybe it's my firewall. But everything worked last week and I didn't do any tweeks that I know of, I have no clue where to start.  Also, I downloaded a tool called Subinacl from Microsoft and also a script called reset_subinacl.cmd which was recommended. I'll try them tonight. Also, does anyone know if the Windows Update Repair Tool works with Vista? http://fileforum.betanews.com/detail/Windo...ol/1123680932/1 Thanks  |
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Dec 11 2007, 03:58 PM
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#5
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 Forum Addict Group: Members Posts: 1,071 Joined: 5-January 07 From: Australia Member No.: 104,783 |
Hi, looks like it does work with Vista http://support.microsoft.com/kb/940520
-------------------- MCP
MSDST |
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Dec 11 2007, 07:26 PM
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#6
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 Still visually handicapped, new avatar (a camel) :0) Group: BC Advisor Posts: 16,689 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
Some fixes listed here (for the first failure in the log - error = 0x8024400D): http://www.wsuswiki.com/SOAPFault0x00012c
The second error code ( error code = 80072ee2 ) is generally associated with synchronization or proxy settings in a network connection. The third error is basically the same as the second. The fourth is basically the same as the first one. The fifth one is a bit sketchy ( error code = 80248014 ), but some folks have mentioned that flushing the Software Distribution folder as a possible fix. You can use this cached Google page to try and fix it (it's for XP, so you may have to search around for Vista compatible versions): http://209.85.165.104/search?q=cache:OrR8_...lient=firefox-a The sixth one is the original error that you mentioned ( error code = 0x80070005 ) which seems to be a catchall for "Access Denied" messages. The subinacl repair should take care of this - but here's a link that discusses it: http://www.computerperformance.co.uk/Logon...de_80070005.htm Seven is the same as 4 and 1 Eight is the same a 6 and your original - and it seems to repeat constantly until the log ends. So, the "best" fixes are listed for errors 5 and 7 - with the page for error 1 being next on the list IMO. -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
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Dec 11 2007, 11:18 PM
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#7
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Senior Member Group: Members Posts: 430 Joined: 6-January 06 Member No.: 49,094 |
For whatever reason or hunch I had, I tried an old, simple procedure....
1. Disable Windows Update a. Click on start b. Click on all programs c. Click on accessories d. Click on Run e. Type services.msc and press ok f. Right click on "Windows Update" g. Click on stop (Windows Update is now disabled) 2. Rename Software Distribution folder a. Navigate to: C:/Windows/ b. Find the folder named: ?SoftwareDistribution? c. Rename that folder to something like ?SoftwareDistribution.old? d. Create a new folder called ?SoftwareDistribution? 3. Enable Windows Update a. Click on start b. Click on all programs c. Click on accessories d. Click on Run e. Type services.msc and press ok f. Right click on windows update g. Click on start If you are unable to find Software Distribution Folder, follow these steps before #2 above. 1. From the explorer window press the Alt key to view the file menu. 2. Click Tools 3. Select Folder Options 4. Select the View tab 5. Select ?Show hidden files and folders? 6. Remove the selection from ?Hide protected operating system files? 7. Click OK Restart your PC and you should be good to go! ...and it WORKED!!  I can now get my updates.  I don't know WHY this works, but it did. However, the Windows Update interface in Control Panel (remember, I'm using Vista) has lost the history of all my previous updates before this problem occurred. I'd like to restore that information from the SoftwareDistribution that I renamed to .OLD but I don't know where to get it. It's no big deal...just wondering if that's possible. I've also tried to delete the newly created (automaticaly) SoftwareDistribution folder but I wasn't able to do it. Now my question is: - can I delete the SoftwareDistribution.old folder safely and just use the new one, or is there a way to put the save the contents of the .OLD folder into the new active one? I'm still dumbfounded why a permissions issue was solved by recreating a folder....very weird. |
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Dec 12 2007, 01:09 AM
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#8
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 Distinguished Member Group: Members Posts: 642 Joined: 4-November 07 From: The Great State of Disarray Member No.: 167,506 |
Congratulations!
 I've been watching this thread to see how things would go for you, and I'm very glad to see you resolved your problem for the most part.I can't really speak to any of the new questions you raise, but in case you can't find a way to restore your updates history, give Belarc Advisor a try. It's free, quick, and easy to run, and includes a complete list of all Windows updates installed on your computer. This post has been edited by Dialer: Dec 12 2007, 01:11 AM -------------------- |
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Dec 12 2007, 04:02 PM
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#9
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Still visually handicapped, new avatar (a camel) :0) Group: BC Advisor Posts: 16,689 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
I have a theory that the files in the Software Distribution folder may become corrupted - similar to the way there are problems with the Temporary Internet Files. And that corruption may take the form of permissions - I think it's something to do with the database rather than the files themselves. And, in effect, recreating the Software Distribution folders makes it start over fresh.
With that in mind, deleting the old folder shouldn't hurt - but I'd delete it to the Recycle Bin and leave it there for a while to see if you'll need it again (don't think so, just recommending it to be safe). -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** |
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