Trend Micro Pc-cillin Internet Security 12 For Dell

Welcome to Bleeping Computer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.
Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

BleepingComputer.com > Security > AntiVirus, Firewall and Privacy Products and Protection Methods

Trend Micro Pc-cillin Internet Security 12 For Dell, How to Update from 12 to 14

Options

Mushrabbit View Member Profile	Dec 9 2007, 12:54 PM Post #1
Member Group: Members Posts: 17 Joined: 25-November 07 Member No.: 172,406	I recently had to battle a horrible case of Vundo/Virtumundo. Thanks to the HJT forum I'm running fine now. I was very, very annoyed with Trend Micro. I subscribed to a two year service when I bought my Dell with PC-cillin Internet Security 12 preloaded. I have automatic updates. I scan every day AND have real-time scan activated. I sent Trend Micro a scathing email. Their response? Well, I should be running Internet Security version 14 and then I may not have had the problem. Uhmmm, ok, I'm not real sure what the heck the updates everyday were doing if not keeping the software current... but... ok. Here's the topic page they provided explaining how to update from the PC-cillin Internet Security 12 for Dell to the 14. My subscription is current and I'd kinda guess that would be important. How do I install Trend Micro PC-cillin Internet Security 14 for Dell? http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1033862&id=EN-1033862 When you get to installing this you get a message stating you have a prior version on your computer and they need to uninstall it. When you do that it tells you your subscription is current and are you sure you want to continue. That worried me... because I have a year left. I emailed and they responded and said yes to go ahead and then provided the instructions to transfer the serial number. When you upgrade to Internet Security 14 it will carry over your license from Internet Security 12. Just re-enter your serial number. To re-enter serial number: 1. Click Start>>>My Computer>>>Local disk C: or the C: drive 2. Go to Program Files folder>>>Trend Micro>>>Internet Security 14 3. Look for a file name pccupdsn.exe or pccupdsn (application file) Double Click on it. 4. Type in the Serial number. Click on Verify. 5. Open Main Console(Pc-cillin program) 6. Click on Updates And Registration 7. Click on Product License, Click on Register Now. If this is in the wrong forum I apologize. This just seemed to fit best. And since Trend Micro did nothing to inform me this was available until AFTER I became infected... I figured I'd post here and maybe someone else won't have to suffer. This post has been edited by boopme: Dec 10 2007, 12:01 AM

« Next Oldest · AntiVirus, Firewall and Privacy Products and Protection Methods · Next Newest »

1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)

0 Members:

Display Mode: Standard · Switch to: Linear+ · Switch to: Outline

Track this topic · Email this topic · Print this topic · Subscribe to this forum

Lo-Fi Version

Time is now: 9th January 2009 - 03:25 AM

Advertise \| About Us \| Terms of Use \| Privacy Policy \| Contact Us \| Site Map \| Chat \| Tutorials \| Uninstall List
Discussion Forums \| The Computer Glossary \| Resources \| RSS Feeds \| Startups \| The File Database \| Malware Removal Guides