 Brand New Laptop Will Not Start Up! -blue Screen, Laptop less then 24 hours old will not start~! |
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 Nov 24 2007, 08:01 AM
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#1
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Forum Regular  Group: Members Posts: 151 Joined: 1-November 07 Member No.: 166,999  |
then like 45 min ago I checked windows updates and there was about 10 updates it told me to download so i clicked download then 2 min after they started downloading my screen flashed and i got a blue screen and it said alot of information before i could read it the computer shut off. Now when i try to start the computer i get the following message.  http://img256.imageshack.us/img256/7015/img5544za0.jpg Can you please help Its brand new |
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Nov 24 2007, 08:08 AM
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#2
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 Still visually handicapped, new avatar :0) Group: Global Moderator Posts: 15,531 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
The error points to your Intel video drivers as where the error occurred (not necessarily the cause of the error) by pointing to the igdkmd32.sys file.
Try booting into Safe Mode by pressing F8 immediately when the Windows screens first appear. Or, you can launch Startup Repair by following these instructions: http://windowshelp.microsoft.com/Windows/e...2f3f351033.mspx -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** BTW - the avatar pic is a camel as it looks back at me while I'm in the saddle (and he wasn't happy!) |
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Nov 24 2007, 09:09 PM
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#3
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Forum Regular Group: Members Posts: 151 Joined: 1-November 07 Member No.: 166,999 |
Thanks i was able to boot in safe mode from there i did a system restore. I have determined that it was a windows update from Intel that caused the problem. The following driver was responsible for this issue:
Intel Corporation driver updates for Mobile Intel® 965 Express Chipset Family - Optional - Publish Date 10/3/2007 |
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Nov 25 2007, 01:27 AM
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#4
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 Distinguished Member Group: Members Posts: 856 Joined: 5-January 07 From: Australia Member No.: 104,783 |
I would take it back and demand a new PC!!
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Nov 25 2007, 06:03 PM
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#5
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Forum Regular Group: Members Posts: 151 Joined: 1-November 07 Member No.: 166,999 |
eh its fine without that update haha
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Nov 25 2007, 06:46 PM
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#6
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Still visually handicapped, new avatar :0) Group: Global Moderator Posts: 15,531 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
I don't get hardware device drivers from Windows Update. There's no need (IMO) to update them if you're not having problems. Also, the basic driver available from the hardware manufacturer is sometimes modified by the computer manufacturer - and then they may have to modify it further to get it listed on Windows Update.
-------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** BTW - the avatar pic is a camel as it looks back at me while I'm in the saddle (and he wasn't happy!) |
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Nov 25 2007, 07:38 PM
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#7
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Forum Regular Group: Members Posts: 151 Joined: 1-November 07 Member No.: 166,999 |
Yeah windows shouldn't give them out if theres any chance of this happening if I knew nothing at all I might have said its broken and buy a new one. haha
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Nov 27 2007, 09:06 AM
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#8
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 Distinguished Member Group: HJT Senior Classmen Posts: 712 Joined: 12-July 07 Member No.: 143,145 |
I had the exact same thing happen to me, although the Video Update was done by itself, so I knew exactly what caused it. It was a major pain in the butt though.
 Vista has a nice little application that will list the updates, whether they were successful and if you got a Blue Screen, what the parameters are. I googled the parameters and nothing came back.....  So far I am impressed with some of the new things in Vista and heck, you need to jump in to learn how to swim. I managed to get an Acer laptop Aspire 5315 w/a Celeron 530 and 2Gig of RAM. It is running pretty good.  So if anyone has found a resolution to this problem, I would like to know.  Thanks. DR -------------------- |
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Nov 27 2007, 09:27 AM
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#9
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Still visually handicapped, new avatar :0) Group: Global Moderator Posts: 15,531 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
What were the parameters of the BSOD? Recently I've seen a rash of issues with video drivers due to Windows Update - so I'd recommend updating your video drivers from the manufacturer of your video chipset (rather than the computer manufacturer or Microsoft).
-------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** BTW - the avatar pic is a camel as it looks back at me while I'm in the saddle (and he wasn't happy!) |
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Nov 28 2007, 12:54 PM
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#10
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Forum Regular Group: Members Posts: 151 Joined: 1-November 07 Member No.: 166,999 |
I just did system restore right before I did windows updates, Then I did windows updates and left that intel driver out. now it works fine!
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Nov 28 2007, 09:05 PM
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#11
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Distinguished Member Group: HJT Senior Classmen Posts: 712 Joined: 12-July 07 Member No.: 143,145 |
Here is the Blue Screen code. The first BCCode is preceeded by 0x000000. It doesn't google to much, at least not yet.
 BCCode: d1 BCP1: 00000000 BCP2: 00000004 BCP3: 00000000 BCP4: 8B5FCAD4 OS Version: 6_0_6000 Service Pack: 0_0 Product: 768_1 DR -------------------- |
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Nov 29 2007, 09:02 AM
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#12
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Still visually handicapped, new avatar :0) Group: Global Moderator Posts: 15,531 Joined: 2-October 05 From: Southeastern CT, USA Member No.: 35,824 |
Here's a link to your error message: http://aumha.org/a/stop.php#0xd1
I would suggest searching your hard drive for files ending in .dmp. If you find any, pick the most recent and use this link to perform an analysis: http://forums.majorgeeks.com/showthread.php?t=35246 Paste the results here and we'll see if we can figure out what caused it. -------------------- - John
**If you need a more detailed explanation, please ask for it. I have the Knack. ** BTW - the avatar pic is a camel as it looks back at me while I'm in the saddle (and he wasn't happy!) |
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Nov 29 2007, 09:56 AM
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#13
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Distinguished Member Group: HJT Senior Classmen Posts: 712 Joined: 12-July 07 Member No.: 143,145 |
I did some more updates last night as well. Left out the Intel.
Then I attached a DVD burner and made a set of Factory Default discs as well as Present Configuration disks and also the Drivers and Apps disk. The recovery manager in Acer is very nice. I'm usually not partial to OEM software. That is a nice page on DeBugging. I noticed they said it would most likely be a driver issue. Now, next is an upgrade from Home Basic to Home Premium, using the windows anytime disc. I have my fingers crossed. DR -------------------- |
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