BleepingComputer.com: No Love For A Toshiba?!?

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No Love For A Toshiba?!? Help finding diag tool

#1 drunkle

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Posted 18 November 2007 - 08:10 PM

Hello all,

I have a Toshiba MK1031GAS 4,200 rpm HDD. I have searched high and low for a self-test, diagnostic tool to check health and I have not been able to find anything. Any ideas? There was no mention of Toshiba in the sticky at the top of th forum. I have already run smart scans through BIOS and everything is ok, but I would like a manufacturer specific diagnostic utility if available. Any thoughts?

drunkle

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#2 garmanma

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Posted 18 November 2007 - 08:50 PM

Check out the hard drive section in our free apps. thread
http://www.bleepingcomputer.com/forums/topic3616.html
Mark

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#3 Robert Isbell

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Posted 18 November 2007 - 09:11 PM

go to http://www.ultimatebootcd.com/

#4 drunkle

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Posted 19 November 2007 - 09:55 AM

garmanma, on Nov 18 2007, 09:50 PM, said:

Check out the hard drive section in our free apps. thread
http://www.bleepingcomputer.com/forums/topic3616.html
Mark

and

Robert Isbel said:

go to http://www.ultimatebootcd.com/

Thanks guys, while I didn't know about UBCD, I do use HD Tune. Is there a brand specific diagnostic tool put out by Toshiba for my 100GB MK1031GGAS? I have other tools, I just think it would be interesting to compare results.

drunkle

"Finished products are for decadent minds." --Asimov
"Cogito ergo sum." --René Descartes

#5 dc3

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Posted 19 November 2007 - 10:09 AM

I did a quick search but couldn't find anything for a toshiba diagnostic tool for their hdds, but I did find a number of instances where others couldn't find one as well, it doesn't look good.

#6 Budapest

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Posted 19 November 2007 - 10:20 AM

I read on TechSpot that Toshiba do not have a hard drive diagnostic utility. But I read somewhere else that the IBM Drive Fitness Test will work on Toshiba drives.

_{The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw}

#7 drunkle

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Posted 19 November 2007 - 01:32 PM

Well, that would explain why I can't find any. The Toshiba website is fairly difficult to navigate, at least for me, and I thought I was missing something. Finals are coming up and I have several 10+ page papers due in a few weeks ( :thumbsup:

), so missing something is a definite possibility!

drunkle

"Finished products are for decadent minds." --Asimov
"Cogito ergo sum." --René Descartes

#8 usasma

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Posted 20 November 2007 - 08:37 AM

There aren't any tools available for the Toshiba hard drives - most sites recommend using the Hitachi DFT (Drive Fitness Test) (and so do I). It's free here: http://www.hitachigst.com/hdd/technolo/dft/dftnew.htm

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#9 Robert Isbell

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Posted 20 November 2007 - 11:06 AM

Ultimate Boot CD has tools to test the drive.

#10 drunkle

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Posted 20 November 2007 - 04:47 PM

I guess I'll just have to live with that. Thanks for the help folks!

drunkle :thumbsup:

"Finished products are for decadent minds." --Asimov
"Cogito ergo sum." --René Descartes

#11 Robert Isbell

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Posted 20 November 2007 - 05:12 PM

let us know what you find out.

#12 drunkle

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Posted 21 November 2007 - 05:12 PM

An update:

I emailed Toshiba technical support about this problem. And true to their promise of a response with 24 hours, I received this in my email box:

Israel Mendoza, on 21 November 2007, said:

Hello,

Unfortunately, Toshiba does not provide any hard drive diagnostic utilities.
You will have to go to a third party provider and purchase diagnostic
testing utility software. Ontrack Data Recovery has 'Data Advisor' Software
at www.ontrack.com/dataadvisor/.

Toshiba Technical Support.

He didn't answer my question as to why they don't have one, but the important quandary has been resolved.

drunkle

"Finished products are for decadent minds." --Asimov
"Cogito ergo sum." --René Descartes